Professional Documents
Culture Documents
CONFLICT MANAGEMENT
Chapter 4
Family Business Management,
Concepts and Practice
by A. Bakr Ibrahim & Willard H. Ellis
MANAGEMENT IN FAMILY
BUSINESS
Reading: Chapter 4
Cases:
Contents
The
Causes
Common
Sources of Conflict
Father-Son/Daughter
Rivalry
Rivalries
Contents
. continued
Conflict
Family
Conflict between Family and Non-family
members
Managing
Other
Conflict
View
Contemporary
Functional / Positive
or Behavioral View
Dysfunctional / Negative
The
B u s in e s s
S y s te m :
R e s u lto r ie n te d
C o n f lic t
The
F a m ily
S y s te m :
E m o t io n a lly
based.
F i g u r e 4 . 1 C o n f lic t in F a m ily F ir m s
F a m ily B u s in e s s m a n a g e m e n t, I b r a h im & E llis
of roles
Differences
Hasty
Rivalries
Favorite
Son/daughter syndrome
continued
Lack
Lack
of code of conduct
Lack
Common Sources of
Conflict
Father-Son/Daughter
Rivalry
Rivalries
between offspring
Conflict
family
Conflict
members
Dr. Irene M. Duhaime
Father-Son/Daughter
Rivalry
Founders
Psychological Make-up
Son/daughter
10
Father-Son/Daughter
Rivalry
Value
11
Father-Son/Daughter
Rivalry
The
Path to Self-Validation
Offspring
should
Source: Levinson: Conflicts that Plague the Family Business, Harvard Business Review
12
Father-Son/Daughter
Rivalry
Mechanisms
to Resolve Conflict
Succession plan
Third-party intervention
Peacemaker
Consultant/lawyer, accountant
13
14
15
by
Ineffective communication
16
to Resolve Conflict
Job descriptions
CEO intervention
Confrontation meeting
Code of conduct
17
Initiated
Non-consultation
in decision-making
Undefined
18
to Resolve Conflict
Job descriptions
Communications
19
Managing Conflict
Setting
Clear Guidelines
Remove ambiguity
20
Managing Conflict
Managing
confrontation
Face-to-face meetings
One-on-one meetings with CEO/Founder
and employees involved in conflict
Group meetings
Breaking deadlocks
Act early
Dr. Irene M. Duhaime
21
Managing Conflict
The
22
Managing Conflict
The
Peacemaker
A neutral relative
Non-family third party (lawyer, accountant,
family friend)
23
Managing Conflict
Communication
Relaxed atmosphere
24
Managing Conflict
Introducing
Professional Management
Non-family member
Provide objectivity
25
Expansion
of Resources
Avoidance
Smoothing
26
win-win situations
27
Issuing of directives
Win-lose situation
28
Business
29
Cases
CONFLICT
MANAGEMENT IN FAMILY
BUSINESSES
Cases:
30
Question 9
Should a rocky relationship with a child,
parent, sibling while growing up be a
deterrent to entering the business?
It it possible to repair these relationship?
31
Question 24
How does a woman deal with
patronizing behavior, including a lower
salary
32
Question 59
What guidelines can you offer to help
siblings or cousins working together?
33
Question 70
Are there some positive benefits to a
dispute among family members?
What are the best methods of conflict
resolution?
34
Question 77
If trouble brews, should you seek outside
help?
And from whom?
35
Question 85
Can power struggles between siblings
and other family factions create a bad
business climate?
How can such struggles be defused so
they dont undermine the business?
36
Question 86
How can you handle theft or substance
abuse in a family business?
37
Question 90
What
What
38
- SENIOR GENERATIONS
PERSPECTIVE
Reading: Chapter 5
Questions
Case:
39