Cisco Unified

Communications
Business and Technology Working as One

Cisco Unified Communications

IP telephony
Customer contact center
Video telephony
Rich-media conferencing
Third-party applications

Business and Technology Working as One

IP Telephony
IP Telephony VoI
P Voice over
Internet Protocol

IP

IP

Internet
Router

CallManager

Switch
IP Phone

PSTN
Voice Gateway
Desktop

PBX

Webcam
POTS FAX

POTS FAX

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Cisco Unified Communications Architecture

Switches with Inline Power

Voice Gateways
Voice Servers
Call Control
IP Phones
Applications

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Cisco Unified Communications Architecture

Switches with Inline Power

Voice Gateways
Voice Servers
Call Control
IP Phones
Applications

Business and Technology Working as One

Cisco Unified Communications Architecture

Switches with Inline Power

Cisco Catalyst 2960S

Cisco Catalyst 6500

Cisco Catalyst 3560

Cisco Catalyst 4500

Cisco Catalyst 3750

Cisco EtherSwitch Network Module
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Cisco Catalyst Switch Role in IP Telephony

Supplies inline power to IP p
hones
Supports voice and data VLA
Ns on a single access port
Prioritizes voice traffic with
CoS or DSCP marking

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Cisco Unified Communications Architecture

Switches with Inline Power

Voice Gateways
Voice Servers
Call Control
IP Phones
Applications

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Cisco Unified Communications Architecture

Voice Gateways
Cisco 7500 Series Routers
Cisco 7200 Series Routers
Cisco 3900 Series Integrated Services
Cisco 2900 Series Integrated Services
Cisco 1900 Series Integrated Services
Cisco 3800 Series Integrated Services
Cisco 2800 Series Integrated Services
Cisco 1800 Series Integrated Services
Cisco 800 Series Routers
Cisco VG200 Series Gateways

Routers
Routers
Routers
Routers
Routers
Routers

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Cisco Integrated Services Router:

Convergence of Network Services on a Single Platform

Outside the office

Security

VPN, Firewall,
IDS, etc

Inside the office

Voice

Complete Key
System or PBX

PSTN

Video,
Content &
Surveillance

PRI, T1,E1,
Analog, BRI,

WAN/
Internet
Wireless

SIP, H323, T1,E1, 56K,

ISDN, DSL ,DS3, OC3

802.11, Land Mobile

Radio

Backup
ADSL,G.SHDSL,
Modem, Satellite, BRI

Network
Analysis

Ethernet /
Switching
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Cisco Voice Gateway (Analog)

Cisco ATA 186

Cisco VG 202

Cisco VG 204

Cisco VG 224 / VG 248

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Cisco Unified Communications Architecture

Switches with Inline Power

Voice Gateways
Voice Servers
Call Control
IP Phones
Applications

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Cisco Communications Infrastructure

Voice Servers

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Cisco Communications Infrastructure

Switches with Inline Power

Voice Gateways
Voice Servers
Call Control
IP Phones

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Cisco Communications Infrastructure

Call Control
Cisco Gatekeeper/Multimedia Conference Manager
Cisco Small Business Voice Systems
Cisco Smart Business Communications System
Cisco Unified Communications 500 Series for Small Business
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager Business Edition
Cisco Unified Communications Manager Express
Cisco Unified Mobility
Cisco Unified SIP Proxy
Cisco Unified Survivable Remote Site Telephony

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Cisco Communications Infrastructure

Switches with Inline Power

Voice Gateways
Voice Servers
Call Control
IP Phones
Applications

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Cisco Communications Infrastructure

Cisco Unified IP Phone

Cisco Unified IP Phone

7985G (in plan)
Cisco Unified Video
Advantage

7970G/7971G-GE

Cisco Unified IP Phone

7960G / 7961G / 7961G-GE
Cisco IP Communicator
Cisco Unified Wireless
IP Phone 7920
Cisco Unified IP Phone
7940G / 7941G / 7941G-GE

Cisco Unified IP Phones

7905G/7912G/7911G
Cisco Unified IP Phone
7902G

Cisco ATA 186 / 188

Fax connectivity
Cisco VG224/248 Analog
Phone Gateway
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Entry-Level Cisco IP Phones

Cisco Unified
IP Phone 7906

Cisco Unified
IP Phone 7911

Basic-featured Cisco IP phones for low-to-medium

telephone use
Single line or directory number
Message waiting indicator

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Midrange Cisco IP Phones

Cisco Unified IP Phone 794[012]

7940

7941

Cisco Unified IP Phone 796[012]

7960

7961

Full-featured Cisco IP phones for medium-to-high telephone use

Multiline
Message waiting indicator
Large pixel-based displays
Integrated switches
Built-in headsets and high-quality speakerphones
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Upper-End Cisco IP Phones

Cisco Unified
IP Phone 7945

Cisco Unified
IP Phone 7965

Cisco Unified
IP Phone 797[015]

7970

7975

Addresses needs of executives

Large, color, pixel-based displays
Touch-sensitive display on 797[015] models
Two to eight telephone lines, or combinations of lines and direct acces
s to telephony features
Four or five interactive softkeys
Built-in headsets and high-quality, hands-free speakerphones

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Other Cisco IP Phones

Cisco Unified
IP Phone 7985

Cisco Unified IP
Phone 7931

Cisco Unified IP Conference

Station 7936

Cisco Unified IP
Phone 7915

Cisco Unified
Wireless IP Phone
792[01]

Cisco IP Communicator

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Three Ways to Power Cisco IP Phones

Power over Ethernet (PoE):
Needs PoE line cards or PoE port
s
for Cisco Catalyst switches
Delivers 48V DC over data pairs
(pins 1, 2, 3, and 6) or spare pair
s (pins 4, 5, 7, 8)
Midspan power injection:
Needs external power source
equipment
Delivers 48V DC over spare pairs
Wall power:
Needs DC converter to connect a
Cisco IP phone to a wall outlet

Power

Power Injector
No Power

AC
Source

Power

110 V AC
Wall Power
to 48 V DC
Converter

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Plus, Custom and Off the Shelf Unified IP Phone A

pplications
Apps help deliver
productivity tools and
applications using a Cisco
Unified IP phone
Emergency Alert

Real Estate

Advertising

Time Clock

Menu

Attendance

Retail

ER Stats

Broadcast

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Cisco Communications Infrastructure

Switches with Inline Power

Voice Gateways
Voice Servers
Call Control
IP Phones
Applications

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Unified Communications Applications

Conferencing
Telephony Applications
Unified Communications Clients
Unified Communications Mobility
Voice Mail and Unified Messaging

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Unified Communications Applications

Conferencing
Cisco Conference Connection
Cisco Unified MeetingPlace
Cisco Unified MeetingPlace Express
Cisco Unified Videoconferencing Manager
Cisco WebEx Node for MCS
Telephony Applications
Cisco Billing and Measurements Server
Cisco Office Manager
Cisco Smart CallConnector
Cisco Unified Attendant Consoles
Cisco Unified CallConnectors
Cisco Unified Communications Manager Assistant
Cisco Voice Provisioning Tool
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Unified Communications Applications

Unified
Cisco
Cisco
Cisco
Cisco
Cisco

Communications Clients
IP Communicator
UC Integration(TM) for Microsoft Office Communicator
Unified Mobile Communicator
Unified Personal Communicator
Unified Video Advantage

Unified
Cisco
Cisco
Cisco
Cisco

Communications Mobility
IP Communicator
Software for Nokia
Unified Mobile Communicator
Unified Mobility

Voice Mail and Unified Messaging

Cisco Unity
Cisco Unity Connection
Cisco Unity Express
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Cisco Unified Communications Ma

nager
(Cisco Call Manager)

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Cisco Unified Communications Manager Functions

Call processing
Signaling and device cont
rol
Dial plan administration
Phone feature administrat
ion
Directory services
Programming interface to
external applications
Includes a backup-and-re
store tool (disaster recov
ery system)

Business and Technology Working as One

Cisco Unified Communications Manager

Cisco Unifed Communications Manager

Platform:
MCS 78xx UCS
OS:
Linux Redhat
Number of ephone: License
Function :
Much
Conference : Yes
Transcode :
No

Cisco Unifed Communications Manager Express

Platform:
Cisco Router
OS:
Cisco IOS
Number of ephone: Hardware
Function :
Normal
Conference : Yes
Transcode :
Yes

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Cisco Unified Communications Manager Release Roadmap

4.
0

4.
2

2004

2005

4.
1

4.
3
2006

5.
0

6.
0
2007

5.
1

7.
0
2008

6.
1

8.
0
2009

7.
1

9.
0

2010

2011

8.
5

Business and Technology Working as One

Cisco Unified CME and Cisco IOS Software Ve

rsion Compatibility Matrix
Cisco IOS
Release

Cisco Unified CME

Version

Cisco Unified CME GUI

Version

15.1(2)T

8.1

8.1.0.0

15.1(1)T

8.0.0.0

12.4(24)T

7.1

7.1.1.0

12.4(22)T

7.0(1)

7.0.0.1

12.4(20)T1

7.0.0.1

12.4(15)XZ

4.3

4.3.0.0

12.4(11)XW9

4.2

4.2.0.4

12.4(15)T7

4.1

4.1.0.2

12.4(11)XJ

4.1

4.0.3.0

12.4(11)T

4.0(2)

4.0.3.1.a

12.4(9)T

4.0(0)

4.0.0.1
Business and Technology Working as One

Cisco Unified Communications Manager

User Features
Cisco Unified
Cisco Unified
Communications
Communications
Manager
Manager Express
Call Transfer , Call Coverage , Intercom
Call Park , Call pickup , Hold Reversion
Hunt Groups
MOH (Music on Hold)
DND (Do Not Disturb)
DID (Direct Inward Dial)
Operator Console
Barge , Privacy
User Web Pages
IP Phone Services
Cisco Call Back
Basic ACD
CDR (Call Detail Records)
Paging
Ad Hoc & Meet Me
conferencing
Transcode
Debug
Business and Technology Working as One

Cisco Unified Communications Manager Endpoint S

upport

Cisco Unified IP Phones

(SCCP and SIP)

Type A: 7940, 7960, 7905, 7912

Type B: 7906, 7911, 79[46][125], 797[015]

Cisco softphone

Cisco IP Communicator

Other Cisco endpoints

(SCCP only)

7902, 7910, and 7931 (IP phones), 7920 and 7921

(WiFi phones), 7935 and 7936 (conference
stations), 7985 (desktop video phone)

Third-party endpoints
(various)

SCCP: Nokia dual-mode cell phone SCCP client,

Tandberg video endpoints, IP blue VTGO, etc.
SIP: various hard-and software phones
H.323: various hard- and software phones

Business and Technology Working as One

Cisco Unified Communications Manager

Signaling and Media Paths
Cisco Unified Communications Manager

Signaling Protocol

Signaling Protocol

(SCCP / SIP)

IP Phone
A

(SCCP / SIP)

Media Exchange (RTP)

IP Phone
B
Cisco Unified Communications Manager performs call setup and
maintenance tasks using a Signaling Protocol (SCCP/SIP).

Media exchange occurs directly between endpoints using RTP.

Business and Technology Working as One

Single-Site Deployment
Cisco Unified Communications Man
ager servers, applications, and DSP
resources are at the same physical
location.
IP WAN (if one) is used for data traf
fic only; PSTN is used for all externa
l calls.
Supports approximately 30,000 IP
phones per cluster.

Cisco Unified
CM Cluster

SIP/SCCP

PSTN

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Multisite WAN with Centralized

Call Processing

Cisco Unified Communications

Manager at central site; applica
tions and DSP resources central
ized or distributed.
IP WAN carries voice traffic and
call control signaling.
Supports approximately 30,000
IP phones per cluster.
Call admission control
(limit number of calls per site).
SRST for remote branches.
AAR used if WAN bandwidth is
exceeded.

Cisco Unified
CM Cluster

SIP/SCCP

PSTN

SIP/SCCP

IP
WAN

SIP/SCCP

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Multisite WAN with Distributed

Call Processing
Cisco Unified
CM Cluster

Cisco Unified Communicatio

ns Manager and applications
are located at each site.
IP WAN does not carry intras
ite call control signaling.
Gatekeepers can be used for
scalability.
Transparent use of the PSTN
if the IP WAN is unavailable.

SIP/SCCP
GK

PSTN

SIP/SCCP

Gatekeeper

IP
WAN

SIP/SCCP
Cisco Unified
CM Clusters
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Cisco Unity
Cisco Unity Connection
Cisco Unity Express

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Cisco Unity Express Feature Summary

System and Capacity

Voice Mail (continued)

150, 200, 250 mailboxes on

Original-called-number(OCN) / LastNM-CUE-EC
redirect-number(LRD)
CCM: 4.2 , 5.0 or later
Option to suppress Please record
Unity 4.05 TUI prompts
your message
Localization
SIP Features
Voice Mail
MWI with SRST
Integrated Messaging
CME and CCM SIP Phones Support
VoiceView Express

AA
Message Notification
Future Message Delivery
Re-recording of Prompts
Voice Mailbox Mask Support f
Alternate Greeting Enhancement
or CCM
AA Script debugging
Local Broadcast Privilege
CME Script Control on Xfer
Mandatory Message Expiry
New Editor Steps

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Cisco Unity Express Modules

NM-CUE or NM-CUE-EC

Voice message storage: 100 hours

Session/port capacity 8 or 16
Up to 250 mailboxes supported
Hard Drive 20GB, 500 MHz
processor, 256MB/512MB DRAM

AIM-CUE

Voice message storage: up to 14 hours

beginning with release 2.0
Session/port capacity 4 or 6
depending on router
Up to 65 mailboxes supported
Industrial Grade Compact Flash 1 GB
beginning release 2.0 300 MHz
processor, 256MB DRAM
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LAB
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Q&A

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Business and Technology Working as One