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Definition of coaching
Definition of coaching
Coaching helps individuals access what they already
know.
They may never have asked themselves the
questions but they have the answers.
A coach assists, supports and encourages individuals
to find these answers.
Zeus and Skiffington, 2002
I give you focus and somehow my mere presence
moves you to action.
Lowe (undated) a coaching Haiku
Coaching
Benefits of coaching
Within organisations benefits are seen in
financial performance
retention
development of executives
in communications
- 99% of executives who have been coached believe
that coaching delivers tangible benefits
- 92% saw an increase in the bottom line
Impact of coaching
Develop managers
Problem solving
and leaders
Support change
Manage conflict
Develop talent
Improve
stress
performance
Improve
Improve skills
communication
When to coach?
Management development
Improving performance
Problem solving
Realising potential
Managing conflict
Team development
Could be formal (planned) or
informal (at the vending machine)
Levels of listening
Cosmetic listening
Conversational listening
Active listening
Deep listening
Questioning skills
Questions and the coaching process must not get in
the way of building rapport and empathising with
the individual.
Questioning skills
Open ended probes
Neutral probes
Brief assertions
Pause
Reflective probes
Summary statements
Leading questions
Close ended probes
Questioning skills
Are your questions relatively simple (but detailed
enough to avoid ambiguity)?
Do they build sequentially from the previous
question to keep the whole sequence connected
and follow the coaching framework?
Do they have clarity of purpose and intention?
?
GOAL
situation
vision
objective
WILL
milestones
actions
commitment
What WILL
you do?
GROW
coaching
framework
What is
happening
now?
OPTIONS
Whats possible?
REALITY
evidence
awareness
understanding
GOAL
situation
vision
objective
REALITY
evidence
awareness
understanding
OPTIONS
Whats possible?
WILL
milestones
actions
commitment
Lightbulb Moments CD
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