Professional Documents
Culture Documents
C hapter 12
IT Strategic Planning
Course
12-1
Chapter 12 Outline
12.1 IT Strategies
12.2 Corporate and IT Governance
12.3 Aligning IT with Business Strategy
12.4 IT Strategic Planning Process
12.5 IT Outsourcing Strategies
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12-3
IT Investments
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12.1 IT Strategies
4 main points of IT strategic plans are:
1.
2.
3.
4.
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Balanced Scorecard
Scenario Planning
Resource Allocation
Figure 12.7
Copyright 2012 John Wiley & Sons,
Inc.
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BPO:
the process of hiring another company to handle
business activities
includes non-core functions, such as financial and
administration processes, HR functions, call center
and customer service activities, and accounting
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Outsourcing
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Lessons learned:
Manage change by securing the commitment of senior
leaders
Assess organizational readiness for a BPO transition
and set realistic expectations
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Twitter uses S3, as does The New York Times to store and
deliver articles from its historical archives.
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Inability to deliver
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Outsourcing Life-Cycle
1.
2.
3.
4.
5.
6.
7.
8.
9.
Strategy
Reassessment
Selection
Negotiation
Implementation
Oversight management
Build completion
Change
Exit
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