Concepts and applications

of Interpersonal
communication
Team:Echo
Charles Sudhara Seneviratne
Mingjie SHEN

Introduction

Interpersonal communication is the communication

between 2 or more people.

Having a high level of interpersonal communication
skill is very important in the social environment.
Fundamental form of interpersonal communication

Interpersonal VS Intrapersonal
communication
Interpersonal communication needs both sender and

receiver to take place.

Intrapersonal communication is communication within
ourselves

Improving interpersonal
communication and the benefits of
doing so
The improvement of interpersonal communication

skills extends the ability to solve problems and accept

or implement change.
Benefits include meeting personal goals & satisfying
the requirements of the organisation.

Fundamental form of interpersonal

communication --- The Conversation
The conversation is the most popular channel that

interpersonal communication takes place in

The context of conversation and the way you express
yourself is one of the key elements that indicates the
type of relationship between the sender and receiver.
(Example)
The importance of timing

Language and timing in

Communication
Mai says; Im really worried about meeting the deadline and

I need your cost estimates to finish the assignment.

Alex Responds: Ok, Ill give them to you at two oclock. Is
that enough time for you?
In Conversation2, Mai Says: You make me really worried
about meeting the deadline because you havent given me
your cost estimates so that I can finish the assignment.
Alex Responds: Hang on! Ive got a lot of work to do for other
deadlines. This isnt the only assignment Im working on.

Communication competency /
Credibility
Communication competency defines ones ability to convey a

message or idea from themselves to another person.

Competency and Credibility is often evaluated on the following
criteria

Openness
Empathy and Supportiveness
Equality
Confidence
Immediacy

Emotional intelligence

Emotional intelligence is the ability of monitoring

peoples feeling and emotions.

Assertiveness and its place in

interpersonal communication
Assertiveness is acting in your own best interest by

standing up for yourself, exercising your personal

rights without denying the rights of others.
Example

How Values, Attitudes and Self

Esteem impact on interpersonal
communication?
People of different Genders, Ethnicities, Nationalities,

Geographic locations as well as upbringing and

corporate environment have different attitudes and
values.
Attitudes and values result from a combination of the
above.

The flip side--- Receiving interpersonal

communication Listening.
Listening is making a conscious effort to understand

and pay attention to the message being conveyed.

Listening vs hearing
Hearing is just the physical reception of sound
Listening is making a conscious effort to understand
and pay attention
to the message being conveyed.

Ineffective listening
Assuming a topic will be boring
Allowing the speakers voice or mannerisms to

overpower the message

Poor concentration
Poor comprehension
Example

Listening for Interpersonal

communication
Poor listening for interpersonal communication
Improving listening skills for interpersonal
communication

Be prepared to listen
Listen with an open mind
Listen with empathy
Be aware of Empathy Blockers.

Conclusion
The intrapersonal communication is self-talk,
Interpersonal communication is communication that takes place

between multiple people and the both ends of communication

should have flexible communicators who can adapt to meet
peoples communication needs
Thoughts are usually expressed via language and action. E.g
Positive body language communicates enthusiasm and credibility.
Effective interpersonal communication can assist successful
corporate and personal relationships.