Professional Documents
Culture Documents
Outline:
Introduction
Objectives of study
Literature Review
Methodology
Data Collection
Findings
Conclusion
Critical Review
Introduction:
Introduced
in
2004 by W.C. Kim
& R Mauborgne
Operationalizatio
n and
implementation
yet to be
synchronized
Research
Target
OBJECTIVES OF STUDY
Gathered
information from
companies that
implemented BOS
Importance of
Kims book in
explanation of BOS
principles
Analysi
s
Effectivene
ss
LITERATURE REVIEW
Strategic
Models:
Ultimate aim of
most strategic
Models: To make
the company better
than competitors
Most common
variables: External
& Internal
Examples: SWOT,
Strengths
Weaknesses
Opportunitie
s
Threats
Financial
Strength
Competitive
Advantage
Industry
Environment
LITERATURE REVIEW
Portfolio
Models:
LITERATURE REVIEW
Other Models:
Models based on
different levels of
strategic decisions e.g.
corporate, business,
operative levels
LITERATURE REVIEW
Always a comparison
between companys
actual and expected
scores against other
players
SIX PRINCIPLES OF
BOS
Strategy Canvas
Value Innovations
analysis
Eliminate-ReduceRaise-Create Grid
Six Paths
Framework
3 Tier of noncustomers
BOS sequences
METHODOLOGY
Group B: 20 companies
agreed to participate in
discussion in workshop
Detail analysis of 14
companies only
DATA COLLECTION
Data Gathered
Only utility
principles were
analysed:
Reduced
Raised
Created
Data Analysis
Domain Analysis
methodology
Eliminate and
Reduce utilities &
the Raise and
Create
components were
grouped together to
get a bigger mass
FINDINGS
ELIMINATE
REDUCE
RAISE
CREATE
60 Programmes
9 Operating
costs
8 Quality
4 Customer
satisfaction
12
Improving
customer
service
10 New
activities
3 Costly activities
9
Overheads
and indirect
12 More
customer
satisfaction
5 Closer to
customer
3 Internal processes
3 Processes
4 New
activities
6
Governance
4 Operational
activities
3 Reduce
time taken
10 Long
duration
effect
5
Investments
FINDINGS
Eliminate &
Reduce Grid
Chart
Customer satisfaction
scores
Time consuming
activities
FINDINGS
RAISE
ELIMINATE
Meals, Seating class
choices, Printed Tickets,
Lounges, Need to see a
travel agent
Affordability,
Accessibility
Air Asia
Company
REDUCE
CREATE
Perception of air
travel, Excess
conveniences, Cost
of air travel
CONCLUSION
All the companies had
completely understood and
implemented BOS principles
BUT
nobody has got any
recognised BOS certified
recognition
THEREFORE
Their level of
understanding needs to
be verified
CRITICAL REVIEW
During Discussion in
workshop there were
differences in the
understandings of
principles of BOS.
Time Consuming
data collection
method: Action
Research
Each company is
uniquely different
and need to be
approached
differently
References: