Session 6A: Technology Innovation

Role of Empowerment in
Uplifting an Organizations
Excellence in Less Developed
Countries (LDC)
Shazia Nauman
Maliha Elahi
Suhail Iqbal, PE, PMP, MCT

PRESENTATION SEQUENCE

INTRODUCTION
HYPOTHESIS
RESEARCH METHODOLOGY
TELECOM SECTOR IN PAKISTAN
THEORETICAL FRAMEWORK
RESEARCH ANALYSIS
CONCLUSION

INTRODUCTION

HYPOTHESIS

HYPOTHESIS
Empowerment that is staggered
over stages and layers of
management under a well
thought out plan contributes
positively towards the
success of an organization.

RESEARCH
METHODOLOGY

TWO PROPOSED MODELS

FOR EMPOWERMENT

The Empowerment Process Model

suggests the appropriate leadership
model for empowerment in an
organization.
The Empowering Employees Model
proposes a method for empowering
employees leading towards CQI.

RESEARH TOOLS

The Empowerment Audit is based upon the

Empowering Employees Model, used to serve as
a tool to determine the present level of
empowerment.
Leadership Assessment Questionnaire founded
on the Empowerment Process Model to see the
role of leadership in the empowerment process.
SWOT Analysis and Managerial Grid were used
to evaluate the management methods and
strengths and weaknesses of the organization.

TELECOM
SECTOR IN
PAKISTAN

PRESENT STATUS

Foundation of the cellular industry laid - 1989-90

Services started
- 1995-96
Telecommunication sector declared by
government as a priority area for employment
generation and poverty alleviation.
Issuance of new licenses and magnetizing of
foreign investment
Generation of over 370,000 new job opportunities
during next three years.
Predicting expansion in mobile phones to 35-40
million in the next three to four years.
Little time for restructuring of organization and
management revamping.

THEORETICAL
FRAMEWORK

DEVELOPING THE
FRAMEWORK

Empowerment
Employee Empowerment
Empowered Teams
Empowered Organization
Leadership
Leadership Model

Participative style management itself is a leadership style

Relationship Between

Empowerment, Leadership And

Continuous Quality Improvement

RESEARCH
ANALYSIS

Mapping with Adrian Wilkinsons

5 Empowerment Styles
Information sharing

Upper management

Upward problem solving

Middle management

Attitudinal shaping style

Lower management

Task autonomy

Not practiced at workers

level

Self - management

Not practiced between all

levels

Identified Weak Areas through SWOT

Analysis and Managerial Grid

Strengths

Weaknesses

Organizations Internal
main focus is on product
only
and not quality.
Build On
Eliminate or Reduce
Concern for employees is comparatively
less than the concern for work.
Quality services to customers needs to
be addressed.
Threats
Opportunities
External in CQI exists but
Role of Empowerment
Exploit
Mitigate
has
been deferred to the vague
future.

EMPOWERMENT PROCESS

Leadership Assessment Questionnaire

Findings

Leaders conveying vision and mission

Leaders Motivating Employees
Effective Communication
Empowering Employees
Encouraging Teamwork
Preparing for Change

Leadership Assessment Questionnaire

Deductions

Due to the lack of a Leadership model

in the organization, no situational
analysis or leadership behavior
patterns were documented
Empowerment process exists, but
needs to be fully implemented to
achieve excellence.

Effective Policies
& Procedures

Shared Vision for

Effective Decision
Making at all Levels

Face to Face
Communication
System
Professional
Growth Training

Continuous Quality
Improvement

Empowerment

All Stakeholders
Involvement
Teamwork,
Motivation
&
Innovation

Proposed Model for Empowering Employees

Empowerment Audit Findings

Brainstorming

60%

Team Participation

60%

Information Sharing

60%

Customer focus

75%

Supplier focus

37%

Empowerment Audit Deductions

Participative management environment exists - key

indicator for empowerment.
Imbalance in Customer focus and Supplier focus is
adversely affecting their quality.
Employees are encouraged to take responsibility but
not enabled to take bigger decisions.
Although the organization has the potential to
empower its employees, the cycle has not been
completed.
When empowerment is fully implemented, quality
issues will be resolved.
Most of the elements of empowerment in the Working
on it phase and not actually being implemented.

CONCLUSION

REVIEW
QUESTIONS

Contact Information
Session 6A: Technology Innovation
Role of Empowerment in Uplifting an Organizations Excellence in Less Developed Countries (LDC)

Shazia Nauman
Maliha Elahi

shaznaum@yahoo.com
malihaelahi@yahoo.com

Suhail Iqbal, PE, PMP, MCT suhail@syscompk.com