Professional Documents
Culture Documents
and
SKILLS
Define role
A role is a set of behaviours associated
with a particular job
Role
Figurehead
Leader
Liaison
INTERPERSONAL
Description
Identifiable Activity
Greeting visitors;
signing legal
documents
Staffing, training
Acknowledging
mail/email; serving on
boards; performing
activities that involve
outsiders
4
Role
INFORMATIONAL
Description
Monitor
Communication
(Disseminator)
Manager distributes
information within the
organization
Spokesperson
Manager distributes
information outside the
organization
Identifiable Activity
Reading magazines
and reports;
maintaining personal
contacts
Holding meetings;
making phone calls to
relay information;
email/memos
Holding board
meetings; giving
information to the
media
Role
DECISIONAL
Description
Entrepreneur
Disturbance
Handler
Resource
Allocator
Negotiator
Identifiable Activity
Organizing sessions to
develop new
programs; supervises
design of projects
Steps in when an
employee suddenly
leaves or an important
customer is lost
Scheduling;
requesting
authorization;
budgeting
Participating in union
contract negotiations
or in those with
6
suppliers
Review ~
Processes or tasks (activities: planning,
organizing, leading, controlling)
Roles (behaviours: interpersonal,
informational and decisional)
Skills are abilities crucial to success in
a managerial position.
MANAGEMENT SKILLS
What are the critical skills that are related
to managerial competence?
Generally speaking, effective managers
must be proficient in four general skill
areas:
Conceptual
Interpersonal
Technical
Political
8
Conceptual skills
The mental ability to analyze and
diagnose situations.
The skills that help managers understand
how different parts of a business relate to
one another and to the business as a
whole.
Decision making, planning, and organizing
require these skills.
9
Interpersonal skills
The ability to work with, understand,
mentor, and motivate other people.
Interviewing job applicants, forming
partnerships with other businesses, and
resolving conflicts all require these skills.
10
Technical skills
The ability to apply specialized knowledge
or expertise.
Specific abilities that people use to
perform their jobs.
Operating a word processing program,
designing a brochure, training people to
use a budgeting system, understanding
manufacturing systems, etc. are examples
of technical skills.
11
Political skills
The ability to enhance ones position, build
a power base, establish connections,
acquire resources for the business.
12