Professional Documents
Culture Documents
AWARENESS TRAINING
Given by : Kumaravel
Date: 11.07.15
Keywords:
1. Quality
2. Management system
3. Customer requirements
4. Customer satisfaction
WHY PURSUE
ISO 9001?
Marketing Tool
Sets benchmark
Acts as a set of discipline
Basis for TQM
Serves Export/domestic Customers requirement
Helps to revisit system
Helps document practices
Helps in manpower training
Brings clarity in roles and responsibilities
Reduces frustration
Helps tide over problems arising out of
manpower training.
Performed by independent
Certification Body, such as SIRIM
QAS, BVQI, LRQA, SGS,DNV,TUV,
Client gets a renewable 3-year
certificate
Phase 1 audit = Adequacy audit =
Documentation audit
Phase 2 audit = Conformance audit =
Physical audit of personnel, records
and processes
Verify system
effectiveness