MANAGEMENT

INFORMATION SYSTEM:
PACKAGES

MANAGEMENT INFORMATION SYSTEM

The MIS is defined as an integrated system of man and machine for
providing the information to support the operations, the management,
and the decision-making function in the organization
Management Information System (M.I.S.) is basically concerned with
processing data into information, which is then communicated to the
various Departments in an organization for appropriate decisionmaking.
Data

Information

Communicati
on

Decision

1.ENTERPRISE RESOURCE PLANNING: ERP

Enterprise resource planning (ERP) is a business management software
usually a suite of integrated applicationsthat a company can use to
collect, store, manage and interpret data from many business
activities
ERP provides an integrated view of core business processes, often in
real-time, using common databases maintained by a database
management system. ERP systems track business resourcescash, raw
materials, production capacityand the status of business
commitments: orders, purchase orders, and payroll
ERP systems run on a variety of computer hardware and network
configurations, typically using a database as an information
warehouse.

ERP MODELS
A ERP package represents the commonly operated business mode of the
organization. It is built with the function models like Finance, Material,
Marketing, Sales, HR and their sub-modules. These modules are then
integrated to perform ensuring data and information consistency.
A typical ERP solution has the following modules:
Business forecasting, planning and control (Business)
Sales, distribution, invoicing (Sales)
Production planning and control (Production)
Materials Management (Materials)
Finance and accounting (Finance)
Human Resource Management (HR)

ERP MODELS
Business
Business

HR
HR

Sales
Sales

ER
P
Productio
Productio
n
n

Finance
Finance

Materials
Materials

FEATURES OF ERP
Business rules embedded in the process
Extensive use of stored procedures, triggers and alerts
Resource planning, scheduling and optimization
Creates knowledge databases using Data Warehousing and
Data Mining Application
Can run in different network environments

BENEFITS
OF ERP
Operational Benefits:

Reduced processing cycle

Access to multidimensional information

Cost control by use of cost data

Increase in resource productivity

Business Benefits:

Higher profits and improved ROI due to cost saving

Higher utilization of resources reducing the cost of production per unit

Higher customer satisfaction

Management Benefits:

Strategic information about sales, production, resource is showed through pattern and
trends

Secured information access to authorized users.

Cost of business reduced, performance improved due to other technologies integration

with ERP process

2. SUPPLY CHAIN MANAGEMENT: SCM

A firms supply chain is a network of organizations and
business process for procuring raw materials, transforming
these materials into intermediate and finished goods and
distributing the finished products to customers.

SUPPLY CHAIN MANAGEMENT

Supply chain management has been defined as the
"design, planning, execution, control, and monitoring of
supply chain activities with the objective of creating
net value, building a competitive infrastructure,
leveraging worldwide logistics, synchronizing supply
with demand and measuring performance globally.

SCM SOFTWARE
Supply chain management software is classified as either software
to help business plan their supply chain or software to help in
execution of the supply chain steps.
Supply chain planning systems enable the firm model its existing supply
chain, generate demand forecasts for products , and develop optimal
sourcing and manufacturing plans.
Supply chain executing systems manage the flow of products through
distribution centers and warehouses to ensure that products are delivered to
the right locations in the most manner.

SCM: MODELS AND PARTICIPANTS

Manufacturing
Business

Customer
Retailer
Distributor
Transporter
Warehouse
Supplier

Trading

Customer
Retailer
Transporter
Warehouse
Supplier

Service
Customer
Consultant
Service Provider

INFORMATION TECHNOLOGY IN SCM

SCM solutions extensively uses some of the popular
technologies listed below:
Electronic Data Interchange
Bar Coding and Scanning
Data Warehouse and Data Mining
Internet/ Intranet/ Extranet
World Wide Web

SCM: FUNCTIONS
SCM is a cross-functional approach that includes managing the movement of raw
materials into an organization, certain aspects of the internal processing of
materials into finished goods, and the movement of finished goods out of the
organization and toward the end consumer.
Therefore it helps in:
Inventory Management
Distribution Management
Channel Management
Payment Management
Financial Management
Supplier Management
Transportation Management
Customer Service Management

3. CUSTOMER RELATIONSHIP
MANAGEMENT: CRM
Customer Relationship Management is a comprehensive set of
processes and technologies for managing the relationships
with potential and current customers across the business
function.
The goal of CRM is to optimize customer satisfaction and
revenues through relationships built between customer and all
those who deal with the customer.
CRM helps retaining customers.

CRM: SOFTWARE

Commercial Customer Relationship Management software packages range from niche tools that perform limited functions to large scale
enterprise applications.

CRM systems typically provide software and online tools with following capabilities:

Sales Force Automation:

Lead Tracking,

Opportunity Management

Contact Management

Order booking and follow-up delivery

Customer Service

Call Centre mgmt.

Online help

Internal help desk

Knowledge based expert systems

Marketing Automation System

E-mail response Management

E-Commerce

Web enabled ordering system

IS with Internal and external customers

On Line Analytical Processing (OLAP)

CRM: MODELS
Operational or Data Driven Model
Operational CRM includes customer facing applications, such as
tools for sales forces automation, call center and customer
service support and marketing automation.

CRM MODELS
Analytical or Process Driven CRM
Analytical CRM includes applications that analyze customer data
generated by operational CRM applications to provide
information for improving business performance.

E-CUSTOMER RELATIONSHIP
MANAGEMENT: E-CRM
E-CRM is the use of technology to support customer interactions
with little or no human intermediation o the supplier side. This
consists of 2 elements:
The use of direct-to-customer channels, principally e-mail and web, but also
channels, such as chat, WAP, ATMs and kiosk
The use of technology to select relevant material to be presented to the
customer, in terms of content, offers and support information.

E-CRM provides companies the opportunity to conduct interactive,

personalized and relevant communication with customers across
both electronic as well as traditional channels

CURRENT SCENARIO
To achieve seamless flow of data and information in real time,
ERP, SCM & CRM are integrated to form ENTERPRISE
MANAGEMENT SYSTEM(EMS)
Therefore, a Enterprise Management System is integration of:
Enterprise Resource Planning
Supply Chain Management
Customer Relationship Management

PRESENTATION BY:
NAVNEET KUMAR TIWARI
VIKASH KUMAR TIWARI
MOHD. SHAHNAWAZ
ANSHUMAN SINGH
PRASHANT SAHU

THANK YOU!