Professional Documents
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Customer Service
GROUP: V
Prabesh Paudel (12524)
Prashant Shrestha (12531)
Rajesh Tuladhar (12534)
Richa Joshi (125120
Samir Shrestha(12532)
Value Proposition
Coffee Quality-To create an experience around the
Major Competitors
Primary competitors for coffee beverage sales are quick service
SWOT Analysis
Strengths
Weaknesses
Opportunities
Threats
SWOT Analysis
product variety
Expansion overseas: especially in China and India
MARKET PENETRATION
further penetration of existing product of company into
MARKET DEVELOPMENT
Market development strategy consists of strategy to
internationalization
provide new market segment with existing product of
company.
enter into new segment of customers
new distribution channels with new possibilities for
utilization of resources.
Starbuck has expanded itself from North American
market into the market of Asia, Europe, the Middle East,
Africa, and Latin America including country specific
expansion into United Kingdom, Australia, Thailand and
other market.
Yet, there is huge untapped area in Asian market.
MARKET DEVELOPMENT
Starbuck can have a huge market opportunity in
PRODUCT DEVELOPMENT
This strategy includes the development of new product for
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