Sc1003 Smartcare Sqm v002r005 交付指导书

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7.3.5.4
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DTR1
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BI
Huawei Confidential
&
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7.3.5.4
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DTR1
BI
BI
Huawei Confidential
&
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DTR3
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1.1
1.1.1
FR SA WBS
DRB FR
1.1.2
FR
NA
PM
PM
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PM
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SA/
SA/
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PM/TD
PM/TD
CSO
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Huawei Confidential
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SOC
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SOC
LLD
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7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
1.2.
1.2.1
WBS
WBS
WBS
WBS WBS
1.2.2
WBS
WBS
1 ( )
2
3 WBS WBS
4 ( )
1.2.3
WBS
WBS
1
2
3
4
5
6
Huawei Confidential
1.2.
1.2.4
SQM
1 BA
2 SQM
VIP
3 SQM O
4 SQM
5 SQM
SQM PMO
6 SQM BA SA OPS O
Huawei Confidential
1.2.
1.2.4
WBS
&
LLD
SOC
7*IT LLD
CEM
PAC
review
HLD 3
7*ICT HLD
3*CT HLD
approve HLD
Operation
E
BRS
D
SOC
3*CT LLD
(BPPM )
CE
CE dashboard HLD
40G 100G
HLD
BAM
HLD
IT POC
RAN
Huawei Confidential
Page 7
1.
SDH
ATI
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DTRB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
1.
PM
SDH
1.
SA
PM
TD
DRB
DTRB
SQM
TMO
SDH
PM SA
SQM ISD
ISD SQM L4
SQM ISD
ISD (L4)
SQM TMO_XXX SmartCare
DTRB SmartCare
SQM DTR Checklist
DTRB
DTRB SQM TMO TD

TD checklist
XXX SmartCare
DTRB
DTRB
DTRB
PM
DTRB
Huawei Confidential
1.
SDH
2.
2.1.
2.2.
1 .
2 .
3 .
SDH
11
22
SDH
PM/PD
SDH
PM/PD
HLD
SDH
SA TD
HLD
SDH
TD
SDL
Huawei Confidential
2.1
2.1
2.2
2.2
2.3
2.3
2.4
2.4
2.5
2.5
2.6
2.6
33 EE
3.1
3.1
3.2
3.2
3.3
3.3
44 EE
4.1
4.1
4.2
4.2
4.3
4.3
HLD
HLD
4.4
4.4
4.4
4.4
SDL
SDL
55 EE
5.1
5.1
5.2
5.2
5.3
5.3
66
77
IT
SDL
1.
SDH SQM
2.3.
SDL
1.
2.
E SDL 4.1 4.4
SDH
1.
2. SQM
1 2 3
3.
4.
5. 1
SQM ISD
1.
2. SOC
3. HLD
4.
Transition
Huawei Confidential
1. Team
2. 4 BA SA TD OPS
3. SA TL
SE
4. TD
1. SEQ Analyst IT
iNOC
2.
VisualIP IT
3.
4.
1.
SDH
3.
SQM ISD
2014.06.30
ISD
2013.12.31
TD DTRB
TD DTRB
SQM TMO_XXX SmartCare DTRB
SmartCare SQM DTR

Checklist
3 L4
4.
Iusacell
5.
SDH PIP
Iusacell SOC
Huawei Confidential
1.3
ATI
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A
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SOC
SOC
SOC
LLD
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7.3.5.1
7.3.5.4
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SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
1.3.
1.3.1
1
2
3 DRB DRB
1.3.2
WBS
10
11
Huawei Confidential
12
1.3.
1.3.2
13
16
17
19
20
SOC
1.3.3
14
15
18
1
5
Huawei Confidential
1.3.
1.3.4
SQM
1 SQM SOC NOC
2 SQM
E MS O
3 SQM CXO
Huawei Confidential
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LLD
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7.3.5.1
7.3.5.4
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SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.1
2.1.1
2.1.2
XX
CSO
/
/
/
/
PM
DR1
DR1
PM
Huawei Confidential
2.2.
ATI
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LLD
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7.3.5.1
7.3.5.4
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SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.2.
2.2.1
Steering Committee
(Sponsor/owner/FR)
PMO
(SQM PM)
/ /
HR
HR
Finance
Finance
Q&A
Q&A
CSO
CSO
IT
IT
Legal
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HR
GTAC
GTAC
PFC
SSD
SSD
Project
Procurement
Add on sales
CSO
CSO
QA
QA
Admin
Admin
Procurement
Procurement
Contract
Contract
Mgmt
Mgmt
Huawei Confidential
SOC O
2.2.
2.2.2
Sponsor
Owner
PD
DPD(OD)
DPD(TrD)
PFC
HR Leader
Operation Support Leader
CM
5
4
4
4
4
4
4
/ C&Q 4
/ C&Q 3
/ C&Q 3
/ C&Q 3
/ C&Q 3
/ C&Q 3
/ C&Q 3
AMS
AMS
AMS
AMS HR BP
AMS
/MS PMD
/MS PMD
/MS PMD
/MS PMD
AMS /MS PMD
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/ C&Q 3
PCM
KQI (BA)
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VIP
/ C&Q 3
/ C&Q 2
/ C&Q 4
/ C&Q 4
/ C&Q 3
/ C&Q 3
/ C&Q 3
/ C&Q 3
/ C&Q 3
/ C&Q 3
/ C&Q 3
/ C&Q 2
AMS /MS PMD

AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
QA
Huawei Confidential
AMS /MS PMD
2.2.
2.2.3 SQM
1 Owner Sponsor SQM
4 E O
Huawei Confidential
2.2.
Steering Committee
Sponsor
Project Procurement Review Team
Owner
ICR
Project core management Team
PD
QA/EHS
CC3/BA
CM
PFC
PCM
CEG/SCM
ICR
KMR
General Technical Team
Implementation Team
Implementation
Manager
SA/TD
E
Phase
Operation Team
Operation
Director
O Phase
TD
TS
Platform
Design
Operation
&Process
Integration
Design
Service
Design
Platform
Installatio
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Platform
Integratio
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maintenance
Region A
Region B
http://3ms.huawei.com/hi/group/1004057/blog_1422165.html?mapId=1912005
Huawei Confidential
Page 23
MKT
Support
2.3
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
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DTRx
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K
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M
ATCC
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SQM
B
B
A
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/PO
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ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.3.
2.3.1
AM DPM
2.3.2
RFP

SOW Schedule Acceptance
Procedure
BOQ
/ SOC
/CCL/CMT

2.3.3
CMT

checklist
( checklist )
Huawei Confidential
2.3.
2.3.4
2 /
S Sign
AR(
)
SR(
)
FR
TO:
1
2
Fr:
:http://w3.huawei.com/pdmc/bpa/browseBPA.do?id=4847
Page 26
Huawei Confidential
TO:
010
2.3.
2.3.5
FR/AR
FR
AR
FR/
Page 27
Huawei Confidential
2.3.
2.3.6
SQM
1 SQM
2 SQM
4
5
CMT
Page 28
Huawei Confidential
2.X
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
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SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.1
DD Checklist
CXO
( )
DD
HLD
General
CXO KPI CEO
Business Operation
( ARPU OPEX (
Sales & Marketing
CMO KPI CMO O&M/CC NOC/CC
Promotion
Customer Care
CC KPI ( ) TT
(FCR/MTTR/AHT)
OSS & BSS
OSS/BSS/VAS OSS/BSS / IT ( /
)
Operation
KPI/ KQI SLA( /
Workshop
Huawei Confidential
Page 30
2.X
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
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K
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M
ATCC
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SQM
B
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A
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/PO
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SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.2
SLA
KQI
: SOC ,
,
KQI
KQI
KQI SQI
PAC
PAC
HLD
SLA
SLA MTTC MTTD MTTR
MTTR MTTR Recommended Solution Resolution NPM
SQI
MTTR Field Operation BO( / ) NOC
SLA/KQI/
RM MKT
MKT
Huawei Confidential
Page 32
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
DR2
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O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.3
HLD
HLD (
)
E PAT
O SLA KQI
HLD
(HLD) TMO
Huawei Confidential
Page 34
2.X
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
DR2
HLD
HLD
DR3
DR4
SDL
DR1
O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.4
HLD/LLD
(GSM/UMTS/LTE) (Pool, DT Tunnel, MVNO)
(WEB WAP Email MMS SMS Streaming OTT
FM/CM/PM/CRM/TT
(CS/PS, / )
/ or ) ( / GE/10GE)
-SEQ
Huawei Confidential
Page 36
1
BOQ
TD TMO TMO
1.1
1
2
1.2
1
2
Huawei Confidential
1
2
3 SmartCare
4
5
1
2
1
2
1
2 2
3
3
1
(1) (2)
1 /
(3)
2
2 /
3
HUAWEI
TECHNOLOGIES CO., LTD.
Huawei Confidential
xxx BOQ
SmartCare
HUAWEI SmartCare

support SmartCare
4
HUAWEI SEQ Analyst
IAM
BOQ
BOQ
UPS+TGBT
1.5
Gn SC/PC LC/PC
Telcel
Celcom
Roshan
500mm
500mm
Huawei Confidential
TOP
1
1 TOP
2
TD TOP DPI DPI
TOP
1.1
1 TOP
TOP DPI SEQ DPI
TOP
TOP
TOP 80%
2
3
1 Smartcare SQM TOP TOP
Web_Browsing,Streaming,P2P,File_Access,BlackBerry,Tunnelling,Email,VoIP,IM,Game,Network_Storage,MMS,Stock
2 XX Web_Browsing Streaming,
Other
3 TOP
1.2
1
2
3 SQM TMO
4 SQM TMO
Huawei Confidential
TOP
2
--> --> -->
DPI 00198328 TMO
PM/SSD

TD
PM/SSD TOP
SEQ NPM-PS -
TOP TOP 80%
Web Browsing/Social Networking->
Streaming-> P2P-> VoIP-> IM->
DPI
DPI
Huawei Confidential
TOP
Service Regional TOP
Characteristics
Collection.xlsx
TOP
TOP DPI
SEQ
DPI
TD
Service Regional TOP

Characteristics
Collection .xlsx
TOP TOP DPI

TOP
TOP
SQM TMO TMO
TOP Service Regional Characteristics Collection.xlsx

Service Regional
Characteristics Collecti
Huawei Confidential
1
SEQ
1.1
1
2
3
1.2
1
2G/3G/4G IP/TDM / NGN/IMS
2
2 :
Huawei Confidential
PS
CS
IP
01
02(City)
03
04MSC POOL
05MSC Server
06GGSN
07SGSN
08BSC
09RNC
14MGW
15HLR
16SMSC
17STP
18SCP
19MME POOL
20MME
21SGW/PGW
22eNodeB
25AAA
26SoftSwitch
27SBC
28MRS
29HSS
30Service Node
10(LAC)
11(RAI)
122G(CGI)
133G(SAI)
234G(ECGI)
24(TAI)
50
SEQ Analyst
SEQ Analyst OM IP IP DPS
IP
CS only
CS MSC POOL
CS only
CS MSC SERVER IP
PS only
PS GGSN GGSN
PS only
PS SGSN
CS PS BSC
CS PS RNC
CS only
CS MGW
CS only
CS HLR
CS only
CS
CS only
CS STP
CS only
CS SCP
PS only
LTE MME POOL
PS only
LTE MME
PS only
LTE SGW/PGW
PS only
LTE eNodeB
PS only
PS AAA
CS only
CS+NGN NGN
CS only
CS+NGN SBC
CS only
CS+NGN MRS
PS only
LTE HSS
CS only
CS+NGN Service Node
CS PS 2G 3G
PS only
PS 3G
CS PS 2G
CS PS 3G
PS only
LTE 4G
PS only
LTE 4G
CS PS
Huawei Confidential
CS
CS
PS
PS
CS
CS
CS
CS
CS
PS 4G
PS 4G
PS 4G
PS 4G
PS
CS
CS
CS
CS
CS
PS
PS 4G
PS 4G
PS
CS
CS
90
91
101 &
102
CS only
CS IP
CS only
CS
CS only
PS only
CS only
CS only
CS
PS
CS
CS
CS only
CS
SDTP
CS
SGSN BSC UE DNS
MSC Server MSC POOL RNC BSC MGW HLR STP
MGW TID CIC
MGW TID
SDTP DSS /ATM
CS only
CS only
CS only
CS
CS
CS
CS IP
CS only
CS
200
201
FTP Email
SmartCare
1 SEQ
2 SEQ
3 CS CS
4 CS CS /
5 PS PCS
6 PS PS /
Huawei Confidential
TD
Network Information Collection

Template 2.2 cn.xls
SEQ
GPI
GPI SEQ
Huawei Confidential
2.X
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
DR2
HLD
HLD
DR3
DR4
SDL
DR1
O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.5
( ) SOC
SLA KQI/KPI
SOC
CC-Helpdesk-NOC-FM)
(Customer Care, Sales & Marketing)
Customer Care Marketing
Gap Analysis
& Maturity Model Assessment
SLA SLA( / ) MTTC/MTTR
KPI KPI/ KQI KQI
OSS
FM, PM, CM, TT, CRM
SQM CEM
Huawei Confidential
Page 48
SOC Process
Design
2.5
1 Business objectives for the SOC must be defined and agreed with customer management.
2 Business objectives for the SOC must be decomposed into business indicators that are specific,
measurable, attainable, relevant and time-bound
3 Analysis will be critical for the design of the governance and organization structure, tools,
process.
4 need to identify and engage with interfacing parties
5 need to identify the optimal integration of process
Key Business Objective decomposition to Key Business

Indicators of SOC
Post-contract gap analysis
Maturity model assessment
Customer Engagement, SSD, Account Manager,

Transformation Director
Currently there are very limited Huawei personnel

with such capability, probably about 2 personnel
within AMS SmartCare
Huawei Confidential
Unclear or unaligned key business objectives will

result in confusion and misaligned expectations of
the deliverables
Poor analysis will result in rejection of governance
and organization structure and processes
May delay in operational date of SOC
Page 49
Identify Key
Business Objectives
Contract review
As in any transformation initiative, it is necessary to

establish the business objectives clearly so that
organization, people and processes designed in the
later stage are focused on delivering these business
objectives
Review contract to understand the scope of the
transformation and objective. The review will be used
as a support information on post-contract gap analysis
Existing
Need to know the As-is organization structure,
organization
processes & tools for design of the subsequent
structure, processes
integration of SOC
& tools
Establish
responsible parties
and interfacing
parties
Establish the parties to interface within the scope of

the contract and scope agreement with local team, e.g.
complain handling may require interfacing with
customer care teams
Analysis on existing
Analysis of existing organization and processes to
organization and
identify the point of integration
processes
OPS
Customer
Engagement
SSD
Account Manager
Transformation
Director
Key Business
Objective
decomposition to Key Transformation guideline
Business Indicators
of SOC
OPS
Contract
Support postContract
contract gap analysis
OPS
Document from
customer
Support analysis on
existing organization
and processes
Transformation guideline
OPS
Customer
Engagement
Transformation
Director
Process documents
from customers
Support design and

development of
processes
OPS
Customer
Engagement
Process documents
from customers
Post-contract gap
analysis
Maturity model
assessment
Huawei Confidential
Page 50
2.X
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
DR2
HLD
HLD
DR3
DR4
SDL
DR1
O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
Huawei Confidential

ASASIS
IS
To-Be
To-Be
To-Be
To-Be
Smart
Smart

KBO-KBI
KBO-KBI

SOC
SOC
1.2.
1.1.
1 .
2 .
1 .
2.6
2.6
2.
PM
SA
OPS
TD
OPS SA
TOP
3.
/
/
2013.12.31
2013.12.15
Huawei Confidential
Iusacell
2.X
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
DR2
HLD
HLD
DR3
DR4
SDL
DR1
O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.7
1 .
SOC
1.1.
1.
2.
HLD
SA
HLD
HLD
SA
SOC
SOC
OPS
1.2.
HLD
1.
2.
3.
4.
5. Governance Design
6. Organization Design
7. Metrics Design
8. Process & Work Stream Design
Huawei Confidential
2.7
BA
SA
DD
TD
SDH
OPS
HLD
SDL
LLD
DD Checklist
CXO
( )
SLA KQI
: SOC ,
HLD
,
HLD
HLD/LLD
SOC Process
Design
HLD (
)
HLD
HLD
( )
SOC
SLA KQI/KPI
SOC
Huawei Confidential
DD
HLD
2.7
1.3. SQM
SLA
KQI
BI Support
1. Customer Complaint Handling
/ TD SA
2. Service Quality Monitoring &

3. VIP Care VIP
1. FM/CM/PM/CRM/TT
2. SEQ Analyst /Proposal
3.
Operation
Proces
s
People
Platfor
m
Criteria
SOC Director, Operation TD

SOC FO, SOC BO, BI Support, Platform
Maintenance
1. SLA/WLA/OLA SA /OPS
2. KQI Modeling
Voice, SMS, WEB, WAP, MMS, Email,
Streaming
OTT (WhatsApp, ) OK KQI
4. or )
3. Alarm Rule
*
KQI ( /WEB )
5. -SEQ
SOC
Establish
Demarcation
SOC
Huawei Confidential
2.7
3.
DD
, Keith
11 30
11 30
11 30
DD
11 30
DD
SOC
SOC
DD
11 30
11 30
HLD
HLD ( Iusacell )
11 30
Danny Leow
4.
Iusacell
SOC XL STC Iusacell XL
5.
HLD Iusacell
SOC XL STC Iusacell XL
Huawei Confidential
2.7
SOC NOC
SOC NPM
NPM NOC
SOC / ( ) SP
NPM NPM SOC
NPM SLA NPM Support
SOC
SOC
NOC (NTT,SQDT) (CTT&SQDT) SLA
BI Support
(SCAP)
SEQ Analyst CS PS
PS
Huawei Confidential
Page 59
2.7
SEQ MOST Inventory

Management Telcordia, Amdocs, Oracle, NEC
FM SEQ FM
PM/CRM/TT PM / CRM VIP/VIP Group TT
A SmartCare
CEA Use Cases
CEA Use Case Use Case

Use Case CEA
Huawei Confidential
Page 60
2.X SDL
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
DR2
HLD
HLD
DR3
DR4
SDL
DR1
O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.8 SDL
1.
SA
PM
TD
HLD
DTR1
SQM
TMO
SA
SDH
HLD
SDH
SDH
SDL
E E O
DTR1
DTR1 SQM TMO TD

TD checklist
XXX SmartCare DTR1
DTR1
DTR1
HUAWEI TECHNOLOGIES
CO.,
Huawei Confidential
PMLTD.
DRB
DTR1
SQM TMO_XXX SmartCare

DTR1
SmartCare SQM DTR
Checklist
2.8 SDL
2.
2.1.
SDL HLD/LLD
SDL HLD LLD
SDL SDH
1 SDH SDL L4/L5 2
HLD SDL SDH
2.2.
1 .
2 .
3 .
SDL
PM/PD
Operation
SDL
PM/PD
SDL
TD
SDL
TD TD
SDL
TD&OD
Huawei Confidential
2.8 SDL
SDL
SDL
2.3.
1. HLD
22
1. HLD
2.1
2.1
2.2
2.2
2.3
2.3
2.4
2.4
2.5
2.5
SDL
2.6
2.6
2.7
2.7
1. HLD
1. SDL E
33 EE
E
3.1
3.1
3.2
O
3.2
1.
3.3
3.3
2. LLD
2. SDL
3.4
3.4 Governance
Governance Model
Model
3. LLD SOC
SOP
44 EE
4. LLD LLD
4.1
4.1
LLD
LLD
3 .
4.2
4.2
1. SQM
4.3
4.3
4.4
E
O
4.4 E
1.
55
5.1
5.1
1. E
4 .
5.2
5.2
5.3
5.3
5.4
1. SQM
5.4
5.5
5.5
66 O
O
2.
6.1
6.1
3. SOP
6.2
6.2
4. O
6.3
6.3
77 O
O
7.1
7.1 SOC
SOC
7.2
1. O
7.2
7.3
7.3 O
O
7.4
7.4
88

Huawei Confidential
99
2.8 SDL
3.
SQM
ISD
SQM TMO_XXX SmartCare DTR1
SmartCare SQM DTR

Checklist
2013.12.15
2013.12.31
SDH SDL
SDL L4
TD DTR1
TD DTR1
4.
5.
Iusacell SOC
Huawei Confidential
2.X
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx

DTRB
DR2
HLD
HLD
DR3
DR4
SDL
O
O
P
P
S
S
K
K
M
M
DR1
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.4.
2.4.1
1
2
BI
P&MP-
4
5
6
P&MP-
PMP-
7
8
/PO
2.4.2
1
2
3
4
5
BI
P&MP-
Page 67
Huawei Confidential
2.X SOC LLD
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx

DTRB
DR2
HLD
HLD
DR3
DR4
SDL
DR1
O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
SOC
Huawei Confidential
DTR2
DTR1
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
&
&
BI
BI
DTR3
DTR4
SOC
phase
Due diligence
Service scope
Identify key business objectives

Post contract due diligence
Collect information on existing
organization structure
Collect information on existing
processes
Collect information on existing tools
used
Establish responsible parties
And interfacing parties
Analyze on existing organization
structure and processes
Analyze existing processes
Analyze existing organization
structure
Gap Analysis
Maturity Model Assessment
Design governance structure

Develop organization structure
Design processes
Design metrics
Deliverables
Key Business Objectives to Key

Indicators breakdown
Post-contract gap analysis
Governance structure
SOC Organization structure
Processes & metrics (HLD OR
LLD ?)
Working Level Agreement

Resource acquisition
Final report template
Service KQI Reports

SOC Operations
Role requirement
Account Manager
SSD-in-charge
Project Director
SOC Manager
Solution Architect
Business Architect
SOC Manager
Business Architect
Project Director
SOC Manager
Solution Architect
Business Architect
Project Director
SOC Manager
Solution Architect
Business Architect
HLD
LLD
Deployment & Trial
Approval of organization
Approval of processes
Working level Agreement engagement
Resource Planning
Logistics and Tools Planning
Related Report design
Communication strategy
Communication workshop
SOC training on
Governance
Organization
Processes
WLA/SLA
Service KQI threshold establishment
SOC operations trial
Report issuance
Huawei Confidential
2.X SOC LLD

Develop
1 Design governance structure, develop organization structure, design processes & metrics
2 Engage with customer on design output
1 Engage with interfacing parties to establish an agreement how to inter-operate
2 Advice on planning for resource, logistics & tools
3 Finalize with customer SOC report requirement template
4 Advice the transformation director on the communication strategy about SOC establishment in
customer organization
Post-contract analysis
HLD
Working Level Agreement, Resource Plan, Logistics and

tools planning, communication workshop schedule,
finalized report template

Poor analysis and development will result in

rejection of governance and organization structure
and processes
Without working level agreement, the processes

may not be effective and will result in time to
demarcate
SOC report requirement is important in reporting

SOC works
Huawei Confidential
Page 70
Without the communication,
other departments
may not understand the scope and deliverables of
Design governance
structure
Develop
organization
structure
Design processes &
metrics
Working Level
Agreement
engagement
With the supporting information from the previous

information gathering stage, design the governance
and organization structure, processes and metrics
OPS
Output from
earlier stages
Post-contract
analysis
Maturity model
assessment
Establish the working level agreement with interfacing

parties
Transformation
Director/OPS
Resource Planning
Advice the transformation director in the resource

planning necessary to fulfill the scope of the contract
Transformation
Director/OPS
Logistics and tools

planning
Advice the transformation director in the planning of

logistics and customers tools necessary to fulfill the
scope of the contract
Transformation
Director
Report requirements
Finalize the report requirements with customer
Service
Modeller
Huawei Confidential
Designed
organization
structure and
processes
Contract
Organization
structure
Processes
Contract
Organization
structure
Processes
Contract
SSD/Account
Manager
Customer
engagement
Governance
structure
Organization
structure
Processes
Metrics
Working Level
Agreement
Resource Plan
Resource Planning
Logistics and tools

plan
Logistics and tools

planning
Nil
Page 71
&
A guideline on the transformation

from governance and
organization structure, tools,
people, business strategy and
processes
Collaborating with Accenture

to establish transformation
guideline. A draft document
prepared internally has been
prepared but not complete.
Resource Planning
A guideline on resource planning

guideline.
Logistics and tools

planning
A guideline on resource planning

guideline.
Huawei Confidential
Page 72
OPS
SOC
NOC
CS/PS/RF
SOC

SmartCare
Must have previous service

delivery experience
CS/PS/RF
Must be fluent in English (TOEfL

grade of 6 at least)
Understanding of telecom
operators organization structure
Must have at least 2 years

experience interacting middle
management and above
Preferably eTOM trained
Page 73
Huawei Confidential
To Note
TO Note
Due Diligence and design are limited to service operations, not full telco
organization nor detailed network operations
Processes design will focus on optimal entry into customers existing processes
for service operations
Network element configuration, alarm monitoring, troubleshooting and
resolution from our services
Transport monitoring & identification of issues on specific transport segments
are not within SQM service or capability
Page 74
Huawei Confidential
2.X LLD
ATI
S
S
A
A
D
D
D
D
T
T
D
D
SD
H
HLD
HLD

DTRB
DR3
DR4
SDL
K
K
M
M
DR2
DR1
O
O
P
P
S
S
DTRx
ATCC
DRB
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
BI
BI
Huawei Confidential
DTR1
&
&
DTR2
DTR3
Page75
DTR4

1 .
BOQ
1.1
1 .
2 .
3 .
TL
TL
/TD
1.2
1
2
3 VLAN
4
1
2
3
4 KQI
1
2
3
Huawei Confidential
Page76
HLD
KPI
SDL
VLAN
LLD
KPI
ATP
KPI
MSC SGSN GGSN CS

Call Service SMS Location Update Paging
Counter PS GPRS attach PDP Activation Create
PDP KPI
SEQ
IP
SEQ
NTP
CS
PS
SEQ Analyst
IP
Huawei Confidential
Page77
VLAN
SEQ Analyst
PS/CS Probe
VLAN
PS/CS/Abis SEQ Analyst
SEQ Analyst
SEQ Analyst
SEQ Analyst
SEQ Analyst
SEQ Analyst
PS/CS/Abis SEQ Analyst NTP
SEQ Analyst
Webserver NTP
Webserver
CPU
,
SEQ Analyst
SEQ Analyst
SEQ Analyst
CS
PS
CS
PS
SEQ Analyst
CS/PS SEQ Analyst
SEQ
CS PS
ATP
KPI
CS/PS
XDR
XDR SEQ XDR CAU
IQ
SEQ
counter 1%
ATP
ATP
Huawei Confidential
Page78

2.
SEQ Analyst V1.1

V1.2 V1.3
SEQ Analyst
GPI
3.
2.1 LG0002
2.2
ATP
GPI
4.1
KPI
4.2
4.3
KQI
4.
STC XL
Huawei Confidential
Page79
2.X
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
DR2
HLD
HLD
DR3
DR4
SDL
DR1
O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.10
1 .
LLD
1.1.
SLA
1.2.
SEQ LLD
1.3. SQM

Huawei Confidential
2.10
2.
HLD
HLD
HLD
SA
HLD SDH
SDH
HLD SDH
HLD SDH
HLD SDH
HLD SDH
Huawei Confidential
2.10
3.
SEQ SPTD
SEQ
4.
SEQ-CM iNOC MOST V100R001
SEQ-PM Across PM V100R002 Iusacell XL
SEQ-FM NetCool /MOS 5100 XL
SEQ-Iub/CHR
SEQ
SEQ-PM
SEQ-FM
SEQ-CM
SEQ-CHR/Iub
SEQ-SDM
5.
SEQ2.2LID
PM V2R2C03
SEQ2.2LID
FM
SEQ2.2L
MOST V2R2C20
SQM
SDMV1R1C00
SEQ
SQDT
SEQ-CM Iusacell SEQ-PM XL

Huawei Confidential
2.X LLD
ATI
S
S
A
A
D
D
D
D
DRB
T
T
D
D
SD
H
DTRx
DTRB
DR2
HLD
HLD
DR3
DR4
SDL
DR1
O
O
P
P
S
S
K
K
M
M
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
2.x.x LLD
HLD O
FCR
SOC
(HLD)
KQI
KQI
SOC
Huawei Confidential
1.1.
SEQ
SDM
EMAIL,SMS;WORD,EXCEL,PDF
SQL
---
SEQ
SEQ Analyst GTS
SA
GPI
KQI/KPI CS/PS
SP
Huawei Confidential
1.1.
Current week
UL/DL
Last week UL/DL
Weekly DL&UL Traffic drop down on 2012/11/05 and 2012/1108 due to data base
issue
Huawei Confidential
PS Traffic
Weekly Report
1.1.
SE
SEQ
SE
---
GPI
SE
SE
SE
SE
SE
SE
SDAP
/
Huawei Confidential
(Baseline1)
Excellent
Good
Baseline-2
(baseline-3)
Event
(baseline-3)
VIP Group
Benchmark
baseline-1
VVIP
Value Customer
Huawei Confidential
KQI
KQI
KQI KQI
1 KQI
2 /
2G/3G
5Min / 15 Min / 1 Hour / 1 Day

KQI
SLA
Huawei Confidential
Page90

KQI
Principle
Requirement
Foundati
on
VIP
Assurance
Baseline1
User
Experience
Network
Improveme
nt
Baseline2
KQI Tendency
Expectation
&
Capability
Abnormity
surveillanc
e
Present KQI
Baseline3
Time
Value
Reference
KQI Measure &
Subscriber
Questionnaire
Consultation Report
* Database
Demand of global
operators
comprehensive
evaluation considering
network capability &
market strategy .
Usually, define
average as baseline
Based on present KQI
situation, KQI
tendency, historical
data.
Dis/advanta
ge
+: Truly management
customer experience
- : Too many Alarm,
High Cost for
resolution
+: Give most costeffective solution
- : Difficult to decide
certain value
immediately result of
numerous scenarios.
+: Find out service
malfunction at once
- : Without
improvement
* Different with traditional KPI, most of KQIs influenced by network

capability strongly which characterize end to end service QoS,
instead of partially signal process.
Huawei Confidential
--> --> --> --> -->
>
>
1 /VIP /VVIP
2 SP
Value
Customer
*FM
FM
FM
Huawei Confidential
Page92
1.1. KQI
KQI
SE
KQI
KQI
KQI
KQI
SE
SE
HLD

KQI

KQI
SEQ KQI
DPI SE

KQI
--KQI
KQI
GPI
SE
SE
SE
SE
KQI KQI Counter KQI

KQI
KQI
KQI
KQI
KQI
KQI
KQI KQI
Mbanking, WEB/WAP, MMS, HTTP Streaming, Email
WEB Streaming FLV,3GPP,MP4,TS HTTP

HTTP Email
POP3/SMTP/IMAP/WEbmail
Huawei Confidential
KQI
KQI
Voice,
SMS, Reload,
Counter
RNC
MS
Access request
RRC Connect Req

RRC Setup
SGSN
GGSN
DNS Server
SP
Attach
Attach process
RRC Establish
RRC Connect Cmp

Activate PDP Context Req
RAB Assignment Req

Activate PDP Response
RAB Assignment Res
Network bearer
Establishment
DNS Req
DNS Response
Create PDP Context Req
Create PDP Context Res
PDP Activate
RAB Establish
DNS process
DNS_Query
DNS_Response
TCP_SYN
TCP_SYN_ACK
TCP_ACK
HTTP GET
Page response
HTTP Reply 200 OK
HTTP Reply DATA 1
HTTP Reply DATA n
Complete page display

C
HTTP GET
HTTP Reply 200 OK
HTTP Reply DATA 1
HTTP Reply DATA n
1 TCP Establish
2
3
4
Page Response
5
6
7
Page Display
Service
Establishment
TCP Disconnect process
Huawei Confidential
Page 94
KQI KPI
Category
Accessibilit
y
Integrity
User
Experience
Webpage
can open, it
has
response
Full
webpage
can
browsing or
not, the
speed is
quickly or
not
KQI
Definition
Webpage
response
success rate
Page Response Success

Count/Page Request Count
Webpage
response time
delay
Webpage
browsing time
delay
Webpage
browsing
success rate
Webpage
download
throughput
First GET Success Response

Delay - First GET Request
Delay
Time Point When the Last
Packet Is Downloaded Time Point When the First
DNS Request Is Sent (or
Time Point When the First
TCP Connect Request Is
Sent If No DNS Request Is
Sent)
GET/POST Response
Success Count/GET/POST
Request Count
(T
file _ size
Num _ downloaded
Num _ downloaded
T)
Huawei Confidential
Page 95
1.1. SLA
HLD SLA SLA SLA
SA
SLA
SLA
SLA
SLA
OPS
HLD SLA SLA
SA/OPS
---
SLA
SLA SLA
SA/OPS
KQI
SLA
SLA
SA/OPS
SLA
SA/OPS
Portal
SLA
SLA SLA
SA/OPS
SLA
SA/OPS
SE
OPS
Huawei Confidential
SLA
Huawei Confidential
2.X LLD
ATI
S
S
A
A
D
D
D
D
T
T
D
D
SD
H
HLD
HLD

DTRB
DR3
DR4
SDL
K
K
M
M
DR2
DR1
O
O
P
P
S
S
DTRx
ATCC
DRB
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
BI
BI
Huawei Confidential
DTR1
&
&
DTR2
DTR3
Page98
DTR4
2.12 LLD
1 .
1.1.
1.
2.
3.
LLD
SOC
LLD
TD/OD
LLD
TL
LLD
TD/OD
1.2.
1
2 SOC
2.1 SOC
2.2 OLA KPI
2.3 IT
2.4
2.5
2.6
3
3.1 KQI/KPI
3.2
3.3
3.4
4
4.1 NLD
4.2
4.3
5
5.1
5.2
1. IT SOC PM FM
1. SOC SOC Operation
1. BSS KQI
1.
Huawei Confidential
Page99
2.12
LLD
1.3.

SOC
SLA
WLA
OLA KPI
KQI/KPI &
NLD
IT

1.
2.
3.
SOC
OLA

SLA WLA

KPI
KQI
&
IT
NLD
SOP
TOP
Huawei Confidential
Page100
2.12
2.
LLD
SOC
OPS
SOC
TD
LLD
LLD
SQM
TMO
DTR2
KM
PM
TD
HLD
HLD
SOC
SOC
SOC
LLD
LLD
DTR2
DTR2 SQM TMO

TD TD checklist
LLD
DTR2
Huawei Confidential
LLD
DTR2
SmartCare SQM DTR

Checklist
LLD
Page101
2.12
LLD
3.
SmartCare SQM DTR

Checklist
TD DTR1
4.
LLD
LLD HLD
5.
Huawei Confidential
Page102
3.X
ATI
S
S
A
A
DRB
DR1
DR2
DR3
DR4
D
D
D
D
T
T
D
D
SD
H
HLD
HLD
SDL
O
O
P
P
S
S
K
K
M
M
DTRx
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB

DTRB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
3.1 E
3.1.1
E POS
3.1.2
DPM kick off
meeting Kick off meeting
FR/PM
/
DQA,
PM/TD
/ /
/ /
SQM
DR2
DR3E
E PM
PAC FAC
PM/TD
Huawei Confidential
PAC FAC
PAC FAC
3.X
ATI
S
S
A
A
DRB
DR1
DR2
DR3
DR4
D
D
D
D
T
T
D
D
SD
H
HLD
HLD
SDL
O
O
P
P
S
S
K
K
M
M
DTRx
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB

DTRB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
3.2.
3.2.1
3.2. 2
1.
2.
3.
4.
5.
6.
7.
a HW
b HW
c HW
PM/TD/
3.2. 3
1.
2.
3.
4.
Huawei Confidential
3.2.
3.2.4 SQM
1 SQM
2 SQM
3 SQM
3.2.5 SQM
Huawei Confidential
2.X LLD
ATI
S
S
A
A
DRB
DR1
DR2
DR3
DR4
D
D
D
D
T
T
D
D
SD
H
HLD
HLD
SDL
O
O
P
P
S
S
K
K
M
M
DTRx
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB

DTRB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
DTR1
BI
BI
Huawei Confidential
&
&
DTR2
DTR3
DTR4
3.3.
3.3.1
3.3.2
1.
2.
3.
4.
Huawei Confidential
3.3.
3.3.3
http://3ms.huawei.com/hi/group/1004057/blog_1223037.html?uid=106611&mapId=1333669
Huawei Confidential
Page 110
3.3.
3.3.4
Clause 8.5
2 specification
Clause 6
Clause 7.7
2
3
Clause 7.15
Clause 7.8
2 PO
Clause 7.10
2 (
30 specification 2
change order PO amendment PO
Huawei Confidential
Page 111
3.3.
3.3.4
Huawei Confidential
3.4. E
70%+ 20%+ O 10%

ATP RFP SOC
ATP
PAC
Huawei Confidential
3.X
ATI
S
S
A
A
DR2
DR1
DR3
DR4
D
D
D
D
T
T
D
D
SD
H
HLD
HLD
SDL
O
O
P
P
S
S
K
K
M
M
DTRx
ATCC
DRB
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB

DTRB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
BI
BI
Huawei Confidential
DTR1
&
&
DTR2
DTR3
Page114
DTR4
1.1.
2
SLA
LLD
2
3 SLA
LLD
KQI
KQI
1 Counter
2 KQI
3 Dashboard
KQI
1
2
3 CC Portal
4 CC
1
2
3 SLA
SLA
SA/OPS
1 SLA
2 SLA
1 SLA
2 SLA
Huawei Confidential
Page115
Page
115
LLD
KQI
LLD
LLD
SLA
2.X
ATI
S
S
A
A
DRB
DR1
DR2
DR3
DR4
D
D
D
D
T
T
D
D
SD
H
HLD
HLD
SDL
O
O
P
P
S
S
K
K
M
M
DTRx
ATCC
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB

DTRB
SOC
SOC
SOC
SOC
LLD
LLD
SOC
Huawei Confidential
DTR2
DTR1
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
&
&
BI
BI
DTR3
DTR4
LLD SEQ
2.
BOQ
LLD
LSW
License
PS
CS

checklist
Huawei Confidential
ATP

Page117
2.11.1
LLD
TL
&
IP
IP
License
packlist
&
TL
Packlist
TL
LLD
TL
PMO support
IP
license
TL
LLD
IP IP
XDR
TL
LLD
LLD
---
LLD
---
GPI
---
GPI
---
packlist Smartcare
Huawei Confidential
Page118
2.11.1
PS/CS
PS
TL
CS
CS
IP
PS
PS
checklist
CS
checklist
TL
---
TL
---
TL
---
GPI
TL
LLD
icare
TL TD
Huawei Confidential
ATP
---
GPI
Page119
GPI
3.
R&D
GPI
R&D
GPI CS
R&D
GPI
R&D
SEQ_Analyst_
SEQ_Analyst_ Checklist
SEQ Analyst
4.
5.
STC Roshan SMT
Huawei Confidential
Page120
E
Box
O

SQM
1 EOT SLA
E O
PO
MS

SQM 1
2
STC
Iusacell
XL
Unitel
3
Roshan
70%+
20%+ O 10%
ATP

PAC
ATP RFP SOC
Unitel
T02-0101 Alarm Browsing

Objective
Verify that you can browse alarms generated in real time on the
SEQ Analyst web user interface (WebUI).
Prerequisites
The SEQ Analyst server is operating properly.
You have logged in to the SEQ Analyst WebUI and have the
permission to browse alarms generated in real time.
Procedure
Expected Results
On the SEQ Analyst WebUI, choose Settings > Alarm
The Alarm Browsing page is
Management > Alarm Browsing.
displayed.
9. Acceptance
Acceptance shall be carried out in a quarterly basis in accordance with Annex 3
"Mexico Iusacell SOC Project SLA & Deliverables" for each different service
levels.The acceptance and payment of this trial service is related to accomplish the
seventy five percent (75%) of diamond service level (5*8) SLA in trial period, and
eighty five percent (85%) diamond service level (7*24) SLAs after trial period.SLAs
compliance in the frozen period after trial will be the only acceptance criteria for the
quarterly invoice and payment.
Operation SLA
Reporting;
Service Quality Monitoring and
Demarcation;
MBB Traffic Analysis;
Customer Complaints Handling;
SLA
14.5 Provisional Acceptance

14.5.1 When UNITEL is satisfied with the results of the Provisional
Acceptance Test that the Goods and the Services have been completed in
accordance with the Technical Specifications and other requirements of the
Contract, UNITEL shall issue a Certificate of Provisional Acceptance
SLA
Iusacell
Service Model Description

VVIP Service
Response
Quality Monitoring Time
Proactive Care
Service Quality
Monitoring (7*24)
VIP Group Service Response

Region Service
Response
Business Intelligence User Behavior Summary

Support
User Behavior Analysis Report
Huawei Confidential
Page121
Critical
Major
Minor
Critical
Major
Minor
Critical
Major
Minor
SLA
Criteria
15mins
30mins
60mins
15mins
60mins
90mins
30mins
90mins
180mins
Weekly
Monthly
Sub-SLA SLA
Weight
Weight
30%
15%
8%
20%
10% 12%
4%
8%
4%
1%
NA
NA
NA
NA
2.X
ATI
S
S
A
A
DR2
DR1
DR3
DR4
D
D
D
D
T
T
D
D
SD
H
HLD
HLD
SDL
O
O
P
P
S
S
K
K
M
M
DTRx
ATCC
DRB
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB

DTRB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
BI
BI
Huawei Confidential
DTR1
&
&
DTR2
DTR3
Page122
DTR4
2.X
Deployment
1 Workshop to communicate SOC establish to customer
2 SOC members inducting
3 members training of organization, process, working level agreement,
logistics and tools
4 Agreement with customer on Service KQI alarm threshold
Post-contract analysis
Communication workshop, Agreement with customer

on service KQI alarm threshold

Huawei Confidential
Without the training, SOC team members may not

be able to operate the SOC effectively
Poorly designed service KQI alarm threshold will
result in either SOC not detecting service issues or
overloading of SOC
Page 123
Organization structure
Processes
Metrics
Resource Plan
Logistics and tools plan
Training minutes of
meeting
Nil
SOC training on
Governance
Organization
Processes
WLA/SLA
Training of SOC team members on the SOC and

customers organization, processes, metrics.
Training should include Working Level Agreement,
resource plan, logistics and tools plan and
finalized report template
OPS
Communication
strategy
Advice the transformation director in the

communication strategy in customer organization
Transformation
Director
Transformation Director
Customer engagement
Workshop schedule
Nil
Transformation
Director/OPS
Organization structure
Processes
Metrics
Resource Plan
Logistics and tools plan
Workshop minutes of
meeting
Nil
Communication
workshop
Communication with all relevant departments

within customer organization on SOC
establishment, scope and activities
Huawei Confidential
Page 124
3.X
ATI
S
S
A
A
DR2
DR1
DR3
DR4
D
D
D
D
T
T
D
D
SD
H
HLD
HLD
SDL
O
O
P
P
S
S
K
K
M
M
DTRx
ATCC
DRB
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB

DTRB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
BI
BI
Huawei Confidential
DTR1
&
&
DTR2
DTR3
Page125
DTR4
1.3.14
1
Operation IT NOC
SLA
SOC
KQI
SOC
Huawei Confidential
Page126
1.3.14
2
SLA
SOC
SLA KPI
VIP
SLA KPI
TD
LLD
SLA
TD
TD
SA
TD SQM
TD
KQI
TD
TD
TD
SLA
Huawei Confidential
O
Page127
1.3.14
2.1
SLA 80%
80%
SOC
SOC
3
WLA
SOC
IT IP
Huawei Confidential
Page128
1.3.14
SLA
2.2.1
SLA SLA
SLA
MTTD
MTTR
SLA
SLA
SLA
Huawei Confidential
Page129
1.3.14
2.2.2
MTTC
MTTD
MTTT
MTTV
MTTR
Voice
SMS
WEB
TD
KQI
Voice
WEB
Huawei Confidential
Page130
1.3.14
2.2.3
Operation VIP Care Reporting
1
2
10
3
4
5
Huawei Confidential
Page131
1.3.14
2.2.4
TD
SQM
SOC Manager
L3
L1
Surveillance (VIP)
SMART
L2
1 SMART S (Specific) M (Measurable) A

(Attainable) R (Realistic T (Time-bound)
1 /
2 /
3
1 checklist
2
3
1 (KPI)
Huawei Confidential
Page132
1.3.14
2.2.4
:

:

/

model
model
:

Huawei Confidential
Page133
1.3.14
2.2.5
KQI
KQI

KQI V1.0
Huawei Confidential
Page134
1.3.14
2.2.6
X%
5%
5%
X%
5%
5%
X%
5%
5%
X%
5%
5%
x%
5%
5%
X%
5%
5%
X%
5%
5%
X Pct.
0.1
0.1
X Pct.
0.1
0.1
USER CASE, VIP Care

Huawei Confidential
Page135
1.3.14
2.2.7
2
3
1 SLA
SLA
2
3 SLA
1
1
2
3
4
1 SQDT
Reporting
1 KQI
2
1
1 SmartCare USER CASE
HUAWEI TECHNOLOGIES CO.,

LTD.
Huawei Confidential
1
Page136
1.3.14
3
SmartCare
checklist
GAP
SLA
SLA MTTC MTTR
SLA SLA
NOC
KQI
SOC
USER CASE CASE
Reporting
SOC 20131008 STC IUSACELL

Huawei Confidential
Page137
4.X SOC
ATI
S
S
A
A
DR2
DR1
DR3
DR4
D
D
D
D
T
T
D
D
SD
H
HLD
HLD
SDL
O
O
P
P
S
S
K
K
M
M
DTRx
ATCC
DRB
SQM
SQM
B
B
A
A
SQM
/PO
ATC
ATB

DTRB
SOC
SOC
SOC
SOC
LLD
LLD
7.3.5.1
7.3.5.4
SOC
SOC
SOC
SOC
SOC
BI
BI
Huawei Confidential
DTR1
&
&
DTR2
DTR3
Page138
DTR4
1.4
SOC
&
BI
LLD
case
SOC
LLD
/ /
SLA case
TD
SLA/WLA/OLA
SOC
LLD
SOC
O
SOC
&
BI
TD
LLD
TD
SA
web
streaming
email
TD
TD
SmartCare KBOKBI
Deploy Design
Page139
SOC SLA
SOC
TD
O
Huawei Confidential
1.4.1
LLD
SLA/WLA/OLA
LLD
SLA/WLA/OLA
case
case
LLD
SLA/WLA/OLA
case
SOC
SOC
SOC SOC LLD

3
1 SOC
2 SOC
3 SOC
SOC SLA
SOC case
Marketing
TD
HLD
TD
(
)
HLD
TD
Icare RM
LLD
HLD
LLD
TD
LLD
LLD
TD
case
Case
SmartCare
case
Huawei Confidential
Page140
1.4.2
SOC
KQI
PS
CXO
Marketing
HLD/LLD
SA
GPI
TD
GPI
1.TD
2.TD
3.
SEQ
SEQ
SEQ Analyst GTS
1.
2.
GPI
Huawei Confidential
Page141
SEQ
SEQ
KQI CS/PS
Excel PDF
SCAP
html Excel P
DF CSV MHT
SDAP
Excel CSV
html Excel P
DF CSV MHT
Cognos
GAP
15 1
1
1
V2R5
1
1
GPI
SmartCare
SmartAPP
SCAP
SCAP
SDAP
SDAP
SmartAPP
Excel
UI SLA Cognos
ok html
1
WEB Service_Quality_Common_Report xx
PS KQI Daily Customize Report xx
CS Service Quality Daily Report - Voice1 xx
CS Traffic Daily Report - Voice2 xx
Huawei Confidential
Page142
1.4.2 &
SOC
HLD/LLD
SQDT
TD
SQDT
LLD
LLD
5*8 7*24
list
list
SQDT
SQDT
SQDT
web
streaming
email
SQI/NPX
SQDT
SQDT
FM/CM/PM
SP
Huawei Confidential
Page143
SEQ
SEQ
GAP
GGSN DT
GGSN
KQI
/
WEB Voice SMS
KQI
(5 /15
Email Streaming
/1 /1 )
KPI
KQI KPI
KQI
, SP
SOC
KQI
WEB Voice SMS (5 /15
Email Streaming /1 /1 )
WEB Voice SMS
KQI
/ 15 1 NPM
Vvip
Vvip
KPI
VVIP
/
SEQ
/ /
GGSN
5 15
1 GGSN
SGSN(MSC)
2G/3G/4G
20
1 1
KQI
RNC(BSC)
IQ 2

SEQ
SGSN(MSC) 5
/
SQM/NPM/CEM RNC(BSC) 5 2G/3G/4G.
SEQ
1 KQI
KQI 3.0
3.0
VVIP ;
3.0
xxSOC
Huawei Confidential
Page144
PS
PS

GAP
KQI
KQI
SEQ
KQI
RNC
RNC KQI
KQI
SEQ RNC

TCP
TCP

Huawei Confidential
Page145
CS
CS
SEQ+SDAP
SEQ+SDAP
SEQ
CS
SEQ
SEQ
GAP
SEQ
1 7
2 A CD
80%

GAP

MOS
SEQ
_
V1.0
SEQ SMS
V1.0
SmartCarer CS
V1.0
V1.0
1 MOS
1 MOS
DT
VMOS V3.0
VMOS V3.0
2
2
80%
Huawei Confidential
Page146
1.4.3
SOC
VIP
SLA
VAP
VAP Rescue
Review
VIP Care
VAP
SQDT
VIP Care
1 VIP
2 VIP VIP/VVIP
VIP SLA VIP
VIP
vip
SQDT
VIP
VIP
1
KPI
2
SQDT
SLA SLA SLA

SLA
SLA
SLA
VAP Rescue
SQDT
VAP
SQDT /VAC
Huawei Confidential
Page147
VIP
SEQ
Geolocation
SEQ
VAP
V2R5
GAP
1 2.2
1 CS PS
1 CS ok
2000*200 5
VIP
;
VIP
2
2 PS
VVIP 1000
2 PS CS
Geolocation
3
1
3 ok
1 CS PS ok
KPI KQI CS PS
2 KPI KQI
CS PS
MBB
CS PS
VIP
CS
PS
Huawei Confidential
Page148
1.4.4
SOC
SOC
VIP
VIP
VIP
SQDT
VIP
SQDT
SQDT
SQDT
SQDT
SQDT
VIP
FM/CM/PM
SP
SQDT
SQDT
web
streaming
email
SQDT
SQDT
SQI/NPX
SQDT
TD
CC Portal
FCR AHT
Huawei Confidential
SQDT
SQDT
SQDT
Page149
Customer Care Empowerment
/ /
/ /
SEQ SDAP
SEQ SDAP
GAP
1 \ FM
PM
1. Gn
Iu-PS 1.
2 SEQ
PM FM
2.
BB Youtube
2.
SEQ O
1. 3.
PM FM
2. PM
4.
SEQ
SEQ VMOS 1. VQM VMOS

VQM
Huawei Confidential
Page150
PM
FM
VIP
1.4.5 BI
SOC
HLD/LLD
Sales
Marketing
case
SA
case
Case
case
case
case
case
Case
Huawei Confidential
Page151
KQI
MBB
Roaming
BI
Sales&Marketing
+SCAP/SEQ
GAP
OSS
BSS
OSS+BSS
Sales&Marketing
1.
2.SEQ OSS BSS

1.
OSS
2.SEQ BSS
Smartcare
3. Sales&Marketing 3.
OSS+
BSS
MBB
4.
4.case
5.case
OSS
OSS+ KPI
kpi
P2Pfor Top Cell

OFCA Speed Improve
-
Huawei Confidential
Page152
1.4.6
Icare ITR
PTO
TD
TD
GPI
Icare
PTO
Huawei Confidential
Page153
GAP
1.
1.
1.
2.
2.
2.
GPI
SEQ
1. SLA 1. SLA
1. SLA
2.
2.
2.
1.
2.
1.
1.
2. 2.
Huawei Confidential
Page154

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ATI

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

DTRB SQM TMO TD

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

E SDL 4.1 4.4

HUAWEI TECHNOLOGIES CO., LTD.

SQM TMO_XXX SmartCare DTRB

SmartCare SQM DTR

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

1 SQM SOC NOC

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

AMS /MS PMD

Service & Operation Readiness Leader

AMS /MS PMD

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AMS /MS PMD

HUAWEI TECHNOLOGIES CO., LTD.

Project core management Team

General Technical Team

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

(GSM/UMTS/LTE) (Pool, DT Tunnel, MVNO)

(WEB WAP Email MMS SMS Streaming OTT

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

Streaming-> P2P-> VoIP-> IM->

HUAWEI TECHNOLOGIES CO., LTD.

Service Regional TOP

TOP TOP DPI

TOP Service Regional Characteristics Collection.xlsx

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.

MGW TID CIC

SDTP DSS /ATM

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Network Information Collection

HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI TECHNOLOGIES CO., LTD.