Digital Transformation

A leaders Playbook
for digital transformation
Distilled the practices from DM to help you
steer the course of this complex journey
Framing the digital challenge
Focusing investment
Mobilizing the organization
Sustaining the transition

The digital transformation compass

Framing the digital challenge:
Build awareness of digital opportunity and
threats
Know your starting point and access your
maturity
Craft a vision and aligned top team around it

Focusing investment:
Translate your vision into actionable roadmap
Build your Governance structure
Fund the transformation

The digital transformation compass

Mobilizing the organization:
Send your unambiguous signals about your
ambitions
Build momentum and engage the work force
Set new behaviors and start evolving toward a
innovative culture

Sustaining the transition:

Build the necessary foundation skills
Align reward structures to overcome traditional
org.
Monitor and measure the progress of the
transformation and iterate when necessary

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Framing the digital challenge

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Are you aware of the digital

challenge?

Put Digital Transformation at the top of

your agenda
Ask: how it potentially disrupt our competitive
position
how can they help to improve customer
delight

Understand the scale and pace of the

Digital Impact
Finding the right tempo
Digital innovation often comes outside your
industry

Make the awareness Process Experimental

Digital hackathon: Pairing
Intense digital immersion

Do you understand your starting

point

How digitally mature is your organization

today?
What strategic asset will be relevant to
them?
Asses your digital mastery: digital strengths
and weakness in Digital Capability and Digital
Leadership

Chart your transformation journey

Assess your strategic assets: identify which
assets will make it successful {Physical (banks),
competencies, intangible(brand equity, culture,
patents, proprietary technology) and data (Caesars,
Barclays Bank))}

Is your Top team aligned around a

shared Digital Vision
Your vision needs to recognize where you
are starting from, your existing competency
and culture
Design your vision with a clear intent - a
picture of what needs to change and clear
business outcome
Focus on your business, customer not the
technology
Align your top team
How do you know when your team is truly
aligned?
Team sense the urgency of transformation,

Focusing investment

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Build
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Mobilizing
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organizati
on

Framing the
digital
challenge

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Sustaini
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digital
transiti
on

Fund
the
transformat
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Have you translated your vision into

action?
1st : translate your vision into strategic
goals that point to what an achieved
vision would look like.
2nd: build a roadmap of initiatives that
starts guiding the organization toward the
vision
Articulate top-level goals only
By 2016, two thirds of our customer contacts
will come from digital channels
Digital sales will represent 60% of our total
revenue in four years

Build a roadmap for your digital

journey

Find your entry point: start by building

roadmap that leverages existing assets and

capabilities.

Engage practitioners early in the design

Design for Business outcome , not
technology
Think a series of sprints, not marathon
keep people committed to the end goal, but pace
of your initiatives as short sprints of effort.

Put dollar signs on your journey - Clearly link

changes in your roadmap to tangible benefits

Have you chosen the right governance

model?
No single governance model is right for
every company
Digital governance focuses on two clear
goals coordination and sharing
1st: Ask yourself - What resources should we
be sharing or coordinating across groups
(technology platform, talent, data etc.)

2nd : question to ask What initiatives

should be shared or coordinated across
company (single social media strategy for all
products or allow each brand design its own)

Plan to evolve your governance model

No governance model is right forever
Pay attention to the negative consequence
of your governance model (small units
getting attention, process are too bureaucratic,
decentralized approach preventing you from
sharing)

Think about a digital leader and

governance, full time CDO to drive change
in culture
No governance model is perfect, all need
tuning

Funding models for your

transformation
Four broad types of digital investments:
Foundation investments (invested in a global
content management platform to unify between
diverse business units)

Maintenance investments (keep the business

running or minimizing risk - upgrading website,
funding security application)

ROI driven investment (Project based, KPI

improvements and ROI target)

Early-stage innovation investment ( fund

incubators, digital labs, research partnerships or
specific experiment)

Exploit various funding mechanism

Three basic models:
Central investment (fund your innovation
such as seed funds or incubators)
Local investments (specific parts of the
business,
Ex: e-Commerce
application for one of your brand)

Partner-supported investment ( One of your

partner is launching new technologies, you can act
as a showcase pilot for their marketing in
exchange for a substantially reduced investment)

Mobilizing the organization

Sustaini
ng the
digital
transiti
on

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Framing the
digital
challenge

Focusing
Investment

Are you signaling your ambitions

effectively?
Need to become the marketing manager
for your transformation ambition
Send signals - some are metric driven, 30% to
80% business online

Explain benefits clearly - what is for me?

Example: mobile operator redefined
its vision

Use all available communication channels

video, social network, webcast, intranet etc.

Have you earned the right to

engage?
Encourage the leadership of the company to
become role models walk the talk
Co-design a detailed implementation plan of
the transformation. With employees cocreate entire digital roadmap
Identify and engage early the true believers,
those transformation champions who are
willing to take risk.
Find early quick wins

Are you setting new behaviors for

the organization?
Make visible changes to work practices
fight against org fragmentation and silo based
thinking
transparence, process standardization,
operation efficiency

Encourage adoption, not deployment

Learn to fail (Intel I took a risk, it failed, and I
learned something and applied it)
Institutionalize new work practice

Sustaining the digital transition

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Build
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Mobilizing
the
organizatio
n

Framing the
digital
challenge

Focusing
Investment

Are you building foundational

capabilities?

Orchestrate your skills build up: understand

what your skill gaps is approaches - hiring,
training, partnering, acquiring, or incubating

Hiring: Innovate in your recruitment strategy- all

channels, Cast your net wide for rare skills.
Training: Increase your digital awareness, bring
employees up to speed in the specific digital
technologies, organize employee exchange
programs, introduce reverse mentoring

Partnering when lacking critical skills,

Acquiring small companies on talent,
Incubating invest in agile start-ups

Are your reward structure aligned

to your transformation goals?

Start at the top: A collective top team incentive

- based on your success and progress a good
way to facilitate alignment

Smooth end-to-end operation: challengeintegrating online and offline channels- Walmart

defined new incentives

Make sure the rewards are more than

financials: Such as status, reputation,
recognition and privileges are great motivation to
reach your transformation goals.

Extended reward structures beyond your

corporate boundary beyond your corporate
boundary to suppliers, partners, and even

Are your measuring and

monitoring your digital progress?
You can not manage what you can not
measure
Managing your strategic scorecard score
card should provide the basic template for your
entire transformation effort.

Drive incentive-level business case and

related KPI clear business case act as a great
motivator, the key is to choose the KPI that are
critical to transformation objectives.

Connect top-down and initiative level

measures business leaders have visibility of the
business impact

Technology: The endless agitator

of the Business World
Technology is reaching into every corner of
the business world.
Its role in the business world will not only
continue but will accelerate exponentially
Over time it will create a playing field with
new winners and losers
Leading digital is a job for now

Than
k you