Professional Documents
Culture Documents
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THE BALANCED
SCORECARD:
STRATEGIC-BASED
CONTROL
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Assigning responsibility
Establishing performance measures or benchmarks
Evaluating performance
Assigning rewards
A strategy-based
responsibility
accounting system
translates the
strategy of the
organization into
operational
objectives and
measures
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What is strategy?
Strategy is choosing the market and customer
segments the business unit intends to serve,
identifying the critical internal and business
processes that the unit must excel at to deliver
the value propositions to customers in the
targeted market segments , and selecting the
individual and organizational capabilities required
for the internal, customer, and financial objectives
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Strategic Alignment
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Strategic Alignment
Objectives, targets, initiatives, allocation of
End of
Chapter
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