Professional Documents
Culture Documents
Bradlee J. Watson
MBA Student of Global Supply Chain Management
Marriott School of Management
Brigham Young University
Class Agenda
1.
2.
3.
4.
5.
6.
7.
SIPOC Defined
SIPOC is an acronym standing for
1. S = Supplier(s)
2. I = Input(s) & key requirements
3. P = Process
4. O = Output(s) & key requirements
5. C = Customer(s)
Brainstorming Exercise
Inputs
Process
Outputs
Customers
Inputs
Process
Step 1
Step 2
Step 3
Step 4
Outputs
Customers
Inputs
Process
Outputs
Step 1
Examples
Services
Products
Reports
Metrics
Raw data
Step 2
Step 3
Step 4
Customers
Inputs
Process
Outputs
Step 1
Examples
Services
Products
Reports
Metrics
Raw data
Step 2
Step 3
Step 4
Customers
Examples
Internal
External
Vendors
End users
Management
Downstream Process
Inputs
Examples
Data
Parts
Application
Raw
materials
Process
Outputs
Step 1
Examples
Services
Products
Reports
Metrics
Raw data
Step 2
Step 3
Step 4
Customers
Examples
Internal
External
Vendors
End users
Management
Downstream Process
Inputs
Examples
Internal
External
Vendors
Producers
Management
Upstream Process
Examples
Data
Parts
Application
Raw
materials
Process
Outputs
Step 1
Examples
Services
Products
Reports
Metrics
Raw data
Step 2
Step 3
Step 4
Customers
Examples
Internal
External
Vendors
End users
Management
Downstream Process
Inputs
Process
Outputs
Customers
Inputs
Process
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
Clean-up &
Removal
Outputs
Customers
Inputs
Process
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
Clean-up &
Removal
Outputs
Debris
from lawn
Beautiful
lawn
Bagged
grass
clippings
Happy
customer
Customers
Inputs
Process
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
Clean-up &
Removal
Outputs
Customers
Debris
from lawn
Homeowner
Beautiful
lawn
Yard waste
recycler
Bagged
grass
clippings
Happy
customer
Inputs
Long lawn
Lawnmower
Trimmer
Process
Prepare Lawn
for mowing
Mow the
Lawn
Gasoline
Yard
waste bags
Rake &
broom
Trim the
Lawn
Clean-up &
Removal
Outputs
Customers
Debris
from lawn
Homeowner
Beautiful
lawn
Yard waste
recycler
Bagged
grass
clippings
Happy
customer
Inputs
Homeowner
Long lawn
Home
Depot
Lawnmower
Chevron
Trimmer
Process
Prepare Lawn
for mowing
Mow the
Lawn
Gasoline
Yard
waste bags
Rake &
broom
Trim the
Lawn
Clean-up &
Removal
Outputs
Customers
Debris
from lawn
Homeowner
Beautiful
lawn
Yard waste
recycler
Bagged
grass
clippings
Happy
customer
In-Class Exercise
Brainstorm an in-flight or
planned project in your
organization
Inputs
Process
Step 1
Step 2
Step 3
Step 4
Outputs
Customers
Inputs
Process
Outputs
Step 1
List process
outputs
Step 2
List key
output
requirements
Step 3
Step 4
Customers
Inputs
Process
Outputs
Customers
Step 1
List process
outputs
List customers
Step 2
List key
output
requirements
Step 3
Step 4
Inputs
List process
inputs
List key
input
requirements
Process
Outputs
Customers
Step 1
List process
outputs
List customers
Step 2
List key
output
requirements
Step 3
Step 4
Inputs
List suppliers
List process
inputs
List key
input
requirements
Process
Outputs
Customers
Step 1
List process
outputs
List customers
Step 2
List key
output
requirements
Step 3
Step 4
Summary
What we covered today
1. Defined SIPOC
2. Discussed how SIPOC can be used
3. Showed how it works
4. Demonstrated an example
5. Completed an in-class exercise
Reference Materials
Michael L. George, David Rowlands, Mark Price, John Maxey. The Lean Six Sigma
Pocket Toolbook. New York: McGraw-Hill, 2005.
Scott A Laman, Elizabeth Burns, Kathy L Lynn. ASQ Certification Board Puts Quality
Tools to Work. Quality Progress. Milwaukee: Mar 2007. Vol. 40, Iss. 3; pg. 54, 9 pgs
Kerri Simon. SIPOC Diagram. http://www.isixsigma.com/library/content/c010429a.asp
Bryan Carey and J. DeLayne Stroud. SIPOC Leads to Process Mapping and Project
Selection. http://finance.isixsigma.com/library/content/c060322a.asp
David Rasmusson. The SIPOC Picture Book: A Visual Guide to the SIPOC/DMAIC
Relationship. Wisconsin: Oriel Incorporated, 2006.