Professional Documents
Culture Documents
Management
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Learning Outcomes
Describe how valuable individual, group and
organizational knowledge is captured, created,
codified, shared, applied and reused throughout the
knowledge management cycle.
Compare and contrast major KM life-cycle models,
including the Zack, Bukowitz and Williams, McElroy and
Wiig life-cycle models.
Define the key steps in each process of the KM cycle
and procide concrete examples of each.
Identify the major challenges and benefits of each
phase of the KM cycle.
Describe how the integrated KM cycle combines the
advantage of other KM life-cycle models.
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Acknowledgement
These slides have been adapted from
Dalkir, K. (2011). Knowledge
Management in Theory and Practice.
The MIR Press. USA. ISBN: 9780262015080. (Chapter 2 and 3)
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Sub Topics
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The Knowledge
Management Cycle
Introduction KM Cycle
Effective knowledge management requires an
organization to identify, generate, acquire,
diffuse, and capture the benefits of knowledge
that provide a strategic advantage to that
organization.
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KM Cycle Approaches
Wiig (1983)
Mc Elroy
(1999)
Rollet
(2003)
Bukowitz
and
Williams
(2000)
Meyer and
Zack
(1996)
- Creation
- Sourcing
-Compilation
-Transformation
-Dissemination
-Application
-Value
Realization
-Individual
and Group
Leaning
-Knowledge
Claim
validation
-Information
Acquisition
-Knowledge
Validation
-Knowledge
Integration
- Planning
- Creating
- Integrating
- Organizing
Transferring
Maintaining
- Assessing
- Get
- Use
- Learn
Contribute
- Assess
Build/susta
in
- Divest
- Acquisition
- Refinement
- Store /
Retrieve
- Distribution
Presentation
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An Integrated KM Cycle
A synthesis of the proceeding steps from the four approaches to a KM Cycle
Meyer and
Zack
(1999)
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Bukowitz
and
Williams
(2000)
McElroy
(1999)
Wiig
(1993)
Step added by
1. Knowledge capture
2. Knowledge creation
2a. Knowledge
contribution
3. Knowledge codification
3a. Knowledge
refinement
4. Knowledge sharing
5. Knowledge Access
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Step added by
6. Knowledge capture
6a. Knowledge
evaluation
7. Knowledge reuse
7a. Knowledge reuse
and
divestment
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The Knowledge
Management Model
Introduction KM Models
All the KM models presented in this topic attempt to
address knowledge management from a holistic and
comprehensive perspective.
Nonaka and Takeuchi (1995) provide a more philosophical
distinction, starting from the traditional definition of
knowledge as justified true belief. They define
knowledge as a dynamic human process of justifying
personal belief
toward the truth
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Name
Description
Scanning
Problem
Solving
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Name
Description
Abstraction
Diffusion
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Name
Description
Absorption
Impacting
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Leadersh
ip
Policy
and
Strategy
Partnership and
resources
Enablers
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Processe
s
Key
performanc
e results
(people,
customer,
society)
Results
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Explicit
Knowledge
Socialization
Externalizati
on
Internalizati
on
Combination
LEADERSHIP
TECHNOLOGY
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CULTURE
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