Organizational & Human

Behavioural Approach

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True or False

True or False (Organizational Behaviour)

A happy worker is a productive worker
Organizations are more effective when
they prevent conflict among employees
Companies are more successful when
they have strong corporate cultures
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Question to ponder
Why do some people do well in organization settings
while others have difficulty?
Why should you care about understanding other
people at workplace?
Is only money important for a person to achieve job
satisfaction or even work environment ?
Are you/your subordinate ready to assume more
responsibility at work?
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Organizational & Human Behaviour

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A company is one of humanitys most amazing inventions- Steve Jobs

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Why Study Human Behaviour

Understand
Self and appreciate
others
behaviour

Human Behavioural
Approach
Influence
Self and
Others behaviour

Predict
Self and
others behaviour

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Organizational Behaviour is influenced by

external and internal factors of the organization

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Organizational Behavior
Organizational behavior studies the impact that individuals and
groups of individuals have on behavioral patterns in an organization.

it tries to study the influence of various organizational structures,

hierarchy, grapevine, formal and informal patterns of controls which
impact human behavior within an organization.

It is a large and macro field that tries to understand allied subjects

like sociology, logic, psychology, communication and how they relate
to

management

and

behavioral

patterns

emerging

within

an

organization.

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How Will Understanding

Human Behaviour Make a
Difference?
For Managers
Knowing human behavior can
help you manage well and makes
for better corporations.

Managing people well leads to

greater organizational
commitment.

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Bottom Line: Human Behavior

Is For Everyone

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Which factors affects

behavior
Socio cultural
Economic
Legal
Political
Organizational structures & designs
Leadership qualities & factor
System of remuneration/perks/rewards
Training & self development
Security & stability
Group dynamics
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Motivation to change the motive of Human

Resource

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Motivational Triggers

Financial benefits
Honor & respect
Fame & recognition
Love and affection
Fear, anger or hatred
Other causes

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Elements of Successful
Behavior Management
The Behavior
Self-insight
and
Building
Block
perception skills
Skills

The Knowledge
foundation
Understandin
Understandin
g
g
organizationa
organizationa
ll behaviour
behaviour

Ability to analyze
situations
correctly
Ability to inspire,
motivate and
lead
Personal
flexibility and
adaptability

Management
Identify the challenge:
process
Maintain, improve or
redirect existing
behaviour?
Identify causes of current
behavior
Choose a solution or
strategy for achieving
behavioural goals
Implement strategy,
then monitor and
adjust as needed

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Activity

Identifying
Interpersonal Skills -Assessme

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Organizational Behaviour

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Direct Questions Answered by

Study of OB

What is really expected of me?

How do I gain acceptance around here?

How do I get ahead in this company?

How do I get rewarded for a good job?

What is the boss really like?

I know the policies and procedures, but what are the real rules of
the game?

How do I fit into the total picture here?

What does this company really do?

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Defining Organizational
Effectiveness as 4
Perspectives
Open systems: they
have a good fit with their external
environment

High-performance work practices: their internal

subsystems are configured for a high-performance
workplace
Organizational learning: they are learning organizations

Stakeholder: they satisfy the needs of key stakeholders

NOTE: Need to consider all four perspectives when assessing a

companys effectiveness

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Types of Individual Behaviour

Task Performance

Organizational
Citizenship

Goal-directed behaviours under

persons control

Contextual performance
cooperation and helpfulness
beyond required job duties

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STRESS MANAGEMENT
Emotion or clusters of emotions leading
to stress in humans is so subtle that
often it is diagnosed quite late or when
lot of damage have taken place
Stress is a problem which needs to be
effectively managed

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Continued
It needs immediate action
Management of stress is an art which very
few know how to use
Specialists like doctors, psychiatrists,
counselors, psychic healers
Stress management how important for
organization?
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Indicators of stress

Nervousness & frustration

Fear
Anger
Physical symptoms of being ill
Dejection
Suicidal tendencies
Motives of malice
Self- destruction
Chronic ailments
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Stress management

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Techniques to manage
stress
Listening to music
Taking long walks
Taking enough and proper sleep
Talking to close ones
Cycling or exercising
Taking vacation
Cooking or gardening
Doing unrelated work like washing, cleaning
Baby sitting
Watching comedy movies
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Inter-relation amongst
Human & organizational
behaviour and stress
management
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Thank You

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