Professional Documents
Culture Documents
BSMH 5093
Prepared by :
Nur Suraya Binti Hashim
(814448)
Prepared for :
Associate Prof. Dr. Vimala Sanjeevkumar
Article Review :
Managing Resistance to Change
The Author : Sharon L. Baker
(University of Iowa, School of
Library and Information Science)
Introduction
This article describes about
the reasons for negative
reactions to
change among the employees
in the Library.
Points of View
Managing Resistance
SITUATIONAL approach
Managerial Skills
Conclusion
Corrective action can be used to manage resistance to change
by providing adequate information about change and being
generally sensitive to employee fears about change.
Other positive steps also can be used including convincing
employees that a real reason exists for the change and
committing sufficient resources to the change to ease the
transition process and alleviate employee frustration.
Managers should tie the change to improved patron service
and
should constantly work to create a climate where employees are
encouraged to explore new ideas and try them out.
CASE STUDY :
CHANGE
MANAGEMENT
By : Ajay Kr. Singh
Question 1:
What conflict management
styles are represented by
each of the four
alternatives suggested
above by Shyam?
Question 2:
Which of the four approaches
should Shyam choose to
follow in this situation?
Why? Or should an
alternative approach be
taken?
Answer :
Approach 4
This approach is win/win situation
Highly value their own goals and relationships
Begin a discussion that identify the conflict as a problem and
seeking solution that satisfy both themselves and the other
person
It requires a high-degree of trust and reaching a consensus can
require a lot of time and effort to get everybody can synthesize all
the ideas.
Question 3 :
What special interpersonal
skills should Shyam need to
succeed in this problem
situation?
Effective
communication
Teamwork
Assertive
communication
Interperson
al Skills
Anger
management
Conflict
resolution
Interpersonal Skills
Question 4 :
Assume that you are the CEO
of the organisation and you
have to implement this
change. Prepare a model of
change which you think would
avoid such conflict when this
change would be implemented.