Internship Report Presentation

Muhammad Abuzar

MC060400043
Master in Business
Administration
Management Information System
Lahore Electric Supply Co.
 Brief Introduction
Lahore Area Electricity Board was reorganized
into one corporative entity under the name of
Lahore Electric Supply Company (LESCO)
with effect from 22-03-1998.
LESCO is responsible for providing electricity
to the Civil Districts of Lahore, Kasur, Okara
and Sheikhupura.
 Organizational Structure
Chief
Executive
Officer

Company
Secretary

Customer
Finance H.R. & Admin Operation Technical
Services
Directorate Directorate Directorate Directorate
Directorate
 Business Volume
Business Volume: (Rs. in Millions)

Operating Fixed Assets Rs. 21,311

Capital Work In Progress Rs. 2,130
Rs. 23,440
Long Term Advances Rs. 51
Long Term Deposits and Deferred Costs Rs. 0.36
Rs. 23,491
Stores, spare parts and loose tools Rs. 2,151
Trade Debtors Rs. 7,686
Loans, advances and other Receivables Rs. 8,046
Cash and bank balances Rs. 9,534
Grand Total Rs. 50,908.30

(with reference of balance sheet issue in FY 2008)

 Overview of the Organization

LESCO
Electrical Service providing Company in
 Three divisions of the customers
 Domestic Customers
 Commercial Customers
 Industrial / Agricultural customers
In Districts of Lahore, Shaikhupure, Okara and Kasur
 Customers Overview
LESCO's Customers Categories

Agriculture Industrial
16% 10%

Comercail
17%

Domestic
57%
 Training Schedule
Sr. Departments
1 Finance Department
2 HR&A Department
3 Project Mgmt Dept.
4 Management Information
System
 Structure of MIS department

Operation System Windows / Linux

Database Management Oracle / SQL

System
Applications Java / Oracle
Function of the MIS Department

 Data entry section

 Computer department
 Purchase section
 Database management
system
 Liaison
 HR Information system
M I S Reporting System

Strategic
Planning
Information
(Top Level
Management)

Management Control
Information For Middle
Level Management

Operational Information For

Lower Level Management
 LESCO’s Billing System

DFD of Billing System

 MIS Hierarchy

Manager
MIS

Dy manager
Dy manager Billing &
DBMS section Reports

Assistant
Assistant Assistant
Assistant Assistant Manager Assistant
Manager Manager
Manager Manager HR Manager
Data entry Procurement
billing Database Information Liaison
section
System
 SWOT Analysis
Strength
 Computerized Customer Service
Centers
• Printing of 12 months billing
detail on each bill
• Establishment of Computer
Billing Center
• Availability of customer Bills
online.
• Top management is the
combination of Qualified and
Experienced parsons.
Weakness
• Large time required for
processing any project/job
• Communication system is not
sufficient
• Lake of loyalty, consistency
and regulatory in the staff
• Dependency on the suppliers
of Power Generation i.e IPPs
 SWOT Analysis
Opportunities Threats
 Distribution system  Politics in the employees
rehabilitation and labor unions are very
 Timely execution of awful
development works  Government’s pitiable
 Online provisions of data projects are reducing the
for customers awareness efficiency of LESCO
and gaudiness  Discouragement of
 Research & Development Skilled and loyal workers
is required in the LESCO  No. of Customers are
increasing day by day
 I. F. E. Matrix
Sr. Internal Factor Evaluation (Strength) Weight Score W/
Score
1 Well known for electricity distribution 0.16 4 0.64

2 Establishment of Computerized 0.15 3 0.45

Customer Service
3 Printing of 12 months billing detail on 0.07 4 0.28
bill
4 Strong balance sheet 0.11 3 0.33

5 Great No. of customers in LESCO 0.13 4 0.52

Continue
 I. F. E. Matrix
Sr. Internal Factor Evaluation (Weakness) Weight Score W/
Score
1 Strictly a local company 0.05 2 0.10

2 Lack of communication system 0.02 2 0.04

3 Financial statement is showing loss in 0.08 2 0.16

year 2008
4 Customers and employees relation is 0.1 1 0.10
very poor
5 Lack of trust over company 0.1 1 0.10

Total 1.00 2.72

 E. F. E. Matrix
Sr. External Factor Evaluation (Opportunities) Weight Score W/
Score

1 Establishment of mobile customer services 0.16 4 0.64

2 Timely execution of development works 0.15 3 0.45

3 New Grid Stations augmentation and 0.16 3 0.48

extension of existing Grid Stations
4 Conversion of petrol vehicles to CNG 0.12 3 0.36

5 Purchase of new vehicles for field staff 0.13 3 0.39

continue
 E. F. E. Matrix
Sr. Internal Factor Evaluation (Threats) Weight Score W/
Score
1 Market value of the LESCO will be 0.05 2 0.1
decreased
2 Labor unions are very awful for 0.05 1 0.05
company
3 Financial statement is showing loss in 0.08 2 0.16
year 2008
4 The overall performance of the LESCO 0.03 1 0.03
also decreasing
5 Government’s pitiable projects also spoiling 0.07 1 0.07
the publicity of the LESCO
Total 1.00 2.73
BCG Growth Share Matrix
The Lahore Electric Supply
Co. consumes large
amounts of cash, but
because they have low
market shares they do not
generate much cash. The
result is a large net cash
consumption. Therefore
according to the Bostn
Growth Shares Matrix the
LESCO falls in Question
Marks.
 Competitive Profile Matrix
FESCO LESCO GEPCO
Factor Weight Rating W/Score Rating W/Score Rating W/Score

Cost 0.22 3 0.66 3 0.66 2 0.44

Quality 0.20 4 0.80 3 0.60 3 0.60
Market 0.12 4 0.48 4 0.48 3 0.36
Share
Cust. 0.14 3 0.42 4 0.56 3 0.42
Loyalty
Facilities 0.12 3 0.36 4 0.48 2 0.24
Mgmt 0.20 2 0.40 3 0.60 4 0.80
Structure
Total 1.00 3.12 3.38 2.86
 Porter Five Forces Analysis
 The threat of substitute products or Services
 The threat of the entry of new competitors
 The intensity of competitive rivalry
 The bargaining power of customers (buyers)
 The bargaining power of suppliers

But in the case of LESCO the competitors are limited to provide their
services in the defined areas of the country. They cannot provide their
services beyond the limitations. Since in the Districts of Lahore Kasur
Shaiku pura and okara only LESCO is responsible for providing the
services therefore no other substitute or there is no any new company,
which can provide electric supply.
 Critical Requirements Analysis

The existing system of the LESCO is

 Lake of interdepartmental data sharing
 Simple paper based old record keeping system
 Long processing time required for applications
and files
 No support for decision making
 Forecasting of demand is difficult
 Difficult to make forecasting analysis
 Critical Requirements Analysis

The new Proposed system

 data collected by different department must be shared
online inside the organization
 Extra long processing time for files and applications must
be reduced by making online availability of the record
 By having all the records of the inventory it will provide
better management and decision making
 Management Information system can create easiness in
decision making and demand forecasting.
 Conclusions
 No online application system
 Billing process is very slow and sluggish
 Applications has to go through a lot of useless
stages
 The mainframe is located in the head quarters
only which slow downs the report receiving
process.
 The schedule generating process is not
automated
 More automations and online systems are
needed in the system.
 Recommendations
 Need online application system
 Need to speed up the applications and billing
process
 Eliminate the useless processing stages of
applications
 Must increase the database capability
 The schedule generating system must be
automated and online.
 More computerization and automation is
needed in the organization.
Thank You