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BUFAB TAIWAN - SPQL BOOKLET

Q PART - Quality management


Outline
1. Literature Review of Quality management
1.1 Quality management theory (definition, principles, function of
quality control department)
1.2 Quality standards
1.3 Quality improvement
1.4 Inspection and product test
1.5 Know-how technics and knowledge created from quality
management

2. Bufabs Taiwan Quality management Strengths


highlights
2.1 Quality standards
2.2 Effectiveness of Quality Assurance
2.3 Quality control expertise

3. Bufabs Taiwan Quality management Weaknesses and


suggestions
3.1 Mutually beneficial supplier relationship

2. Bufabs Taiwan Quality


management Strengths highlights
2.1 Quality Standards
2.2 Effectiveness of Quality
Assurance
+ Quality Continuous Improvement
+ Inspection
+ Product Test
+ Failure cost reduction to achieve
optimum quality

2.3 Quality Control Expertise

2.1 Quality Standards


Bufab Taiwan (BTW) was ISO 9001: 2008 certified;
Bufab Taiwan QCM employees are certified TQE, 5
Core Tool (APQP, PPAP, FMEA, SPC, MSA), QMS
Auditor(ISO9001, TS16949, ISO17025 or AS9100),
ISO 14001 / OHSAS 18001 Audit
Bufab Taiwan lab was ISO 9001: 2008 certified and
recognized one of the most advanced lab in
Taiwans market; all equipment have been inputted
to the Arriving Quality Control, Initial Sample
Quality Control and Service Sister Companies all
over the world to evaluate the product according to
Customer Demand with BTW expertise

2.2 Effectiveness of Quality Assurance


Wide Job Scope of Quality Assurance
Department
Bufab Taiwan
Quality Assurance
Department
Supplier
Manageme
nt

Product
Control

In-process
Checking
Arriving
Control
Stock
Quality
Recheck
Project
Manageme
nt
Report
Analysis

Supplier
Map
Supplier
Manual
Supplier
Audit
Supplier
Evaluation/
Layer Audit
Performanc
e Report
Technical
Support to
Supplier

Manageme
nt System

QMS

Customer Audit
ISO Audit
Document
Control

Laboratory

Test Approach
Standard
Maintenance
Personal
Training

Sourcing/
Training
Support

Drawing
Review

Dimension
al
Profession
al
Measurem
ent
Device
Surface
Treatment
Material
Technical
Support

Customer
Complaint/Cl
aim

Quality
Deviation
System
Investigati
on
Corrective
Action
Report
Analysis
Technical
Support to
Customer

2.2 Effectiveness of Quality Assurance


2.2.1 Quality continuous improvement CAPDo

PDCA Model and CAPDo Model

Acting as the HUB and Supporting Centre, Bufab Taiwan mainly


deal with Taiwanese Suppliers, which makes CAPDo approach a
excellent approach to assure quality
Check: Assessment of the Current Process is a good starting
point to identify major issues;
Followed by Act-Plan-Do can result in decisions based on
Current process performance;

2.2 Effectiveness of Quality Assurance


2.2.2 Inspection
- Routine
inspections to
meet different
requirement from
customers
(including but not

limited to:
PPAP - Production Part
Approval Process ,
IMDS -International
Material Data System,
MSDS -Manufacturer's
Safety Data Sheet ,
0-150 PPM - Parts Per
Million)

Sampli
ng
Plan
Communica
tion
(Customer
& Supplier)

Action

Inspecti
on

Defect
Identif
ed

2.2 Effectiveness of Quality Assurance


2.2.3 Product test

After being tested by BTW Quality Assurance, products


could be transferred to any other sisters without rechecking;
BTW laboratory comprises two rooms; well-equipped with
cutting-edge technology which is consistent to Bufab
Groups development and fastener industry trends;
Machines and Equipment being used are certified a number
of International Standards like ISO4042; DIN7985; ISO898-1,
ISO898-2, etc.; and are confident to meet customers
expectation;
Capabilities of Bufab Taiwan laboratory

Drive and torsional strength testing


Hardness measurement
Micro hardness
Hydrogen Embrittlement
Case depth

2.2 Effectiveness of Quality Assurance


2.2.4 Failure Cost reduction to achieve
optimum quality
Internal Failure
Evaluation
Cost
Cost
Reduction
Elimination
Suppliers
Identification;
Audit & Survey

Prevention
Cost
Reduction
Qualified
personnel

Initial Sample Control;


In-process Control;
Arriving Control

Failure
Cost
Reduction
&
Optimum
Quality

External
Failure Cost
Elimination
Customer
Complaint
Management

2.3 Quality Assurance Expertise


Not only attracting the most talented qualified employees in the
market Bufab Taiwan continuously enriches their expertise and
experience through
- Socialisation: periodically internal training, hands-on
experience on a daily basis
- Externalisation: internal documents recorded on ERP
incorporated with intranet system
- Combination: sufficiently accessible accurate and reliable
information and data for future plan/decisions
- Internalisation: continuous self-improvement and updates
on products (meeting with Bufab Globals Quality assurance
management on a weekly basis; Bufab Groups meeting once
a year)

2.3 Quality Assurance Expertise


Adopting such strong knowledge and experience,
Bufab Taiwans employees contribute a great deal
to:
Taiwanese Supplier:
Support to identify and solve technical problems;
Pool of expertise and resources with Supplier at yearly
meeting to achieve mutual improvement

With Taiwanese fastener market:


Understand the supply chain and product process
Maintain good communication/relationship with suppliers

Bufab Sister Companies & Bufab Global


Technical support for Bufab Sisters by visiting End-users
Knowledge sharing in Bufab Global meeting

3. Bufabs Taiwan Quality management


Weaknesses and suggestions
Mutually benefcial supplier
relationship
- No activity focusing on inspiring,
encouraging and recognizing
improvements and achievements by
suppliers.

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