MANDAI LINK

LOGISTICS COMPANY
ISO 28000:2007
S U B M I T T E D BY:
B H AV YA K A P O O R
A K S H AY J A I N

INTRODUCTION MANDAI
LINK
Mandali Link Logistics is a Singapore based company founded in 1995.
It started with providing cold chain solution to the customers.
In 2006, it expanded to provide logistics solution.
Its vision and mission are as follows:
Vision: To be the leading integrated cold chain system provider for
food products in Singapore and beyond.
Mission: We provide advanced cold chain logistics solutions to solve
our customers food safety, security and reliability challenges. To do so
we invest in our people and systems to deliver best in class service and
technologies sustainably.

SERVICES & SOLUTIONS

Distribution Centre:
The complete range of temperature-controlled storage meets
your every need. In order to keep your perishables safe, they
have implemented a Permatec System that maintains a high
nitrogen/low oxygen atmosphere. The operations are also
backed up by generators.

Logistics:
They maintain a full-fleet that helps ensure a closed cold
chain from the moment your perishables are loaded onto the
refrigerated trucks, to storage and distribution.
There is always a transport service available for you with the
fleet of well-maintained refrigerated trucks.

SERVICES & SOLUTIONS

Solutions:
It is dedicated to be your best partner. The people are trained
to design solutions that meet your unique requirements,
complemented by state-of-the-art technology we have put in
place.
Support your business processes. By using the Advanced
Warehouse Management System (WMS) and the Automated
Storage and Retrieval System (ASRS), they are able to
increase the retrieval throughput. This translates to shorter
retrieval times and timely replenishment of stock enabling
you to keep inventories lean and enjoy cost-savings. With our
fully-automated system, we are there for you in every
situation.

INTRODUCTION ISO
28000:2007
ISO 28000 helps organizations to better assess security risks in
their supply chain (e.g. theft, terrorism, etc.), manage new
threats as they emerge and implement appropriate controls to
manage potential security threats.
With the growth of international commerce, it has become
harder for countries to manage supply chain security on their
own. ISO 28000 helps by providing the basis for an overarching
Security Management System.
ISO 28000 requires organizations to assess the security of their
supply chain and operational environment, determine if
adequate security measures are in place and ensure compliance
with the law.

NEED OF ISO 28000 FOR

MANDAI LINK LOGISTICS
To focus on the local market the company doesnt necessarily
require ISO 28000 certification.
The company had to show that they have a warehouse of high
standards. If you put your goods here, it's safe.
Fruit exporters from South Africa wanted to sell to China. To
encourage them to use Singapore as a transhipment hub, to store
their fruit here.
They are able to convince them based on their high efficiency, the
GST-bonded warehouse facilities & connection to Malaysian
customers. With all this ISO 28000, Tapa certification, they are
better able to convince them.

IMPLEMENTING OF ISO
28000:2007- Physical Security
Site Security Personnel
One point of contact for site security is required.
For staffed points of entry, a guard must be present to allow site access
during working hours.

Employee Searches

To detect or deter internal theft, a bag/pocket check should take place at the
beginning and end of each shift, or as employees enter and leave the
premises.

Construction

Material construction of the facility, including doors, windows, skylights and

all potential points of entry, must be suitable to withstand forced entry.

IMPLEMENTING OF ISO
28000:2007- Physical
Security
Secured Points of Entry
Locking devices are required on all potential points of entry,
including visitor access, shipping and receiving access, fire exits and
roof hatches. All points of entry must be closed and locked except as
necessary for normal operations.

Facility Inspections

Structures and fencing must undergo regular inspections.

Lighting
Lighting must be adequate to identify all persons entering and
exiting facility and parking using the video monitoring system.

IMPLEMENTING OF ISO
28000:2007- Physical
Security
Video Surveillance and Monitoring Systems
Video surveillance must be maintained 24 hours per day, and must
cover all sides of the facility and all potential points of entry. The
surveillance system must include continuous date and time-stamping.

Maintenance and Inspection

The surveillance system must be inspected and tested no less than
monthly. Repairs and adjustments must be made immediately upon
detection of damage, malfunction or misalignment.
Procedures must be in place for manual testing of systems or
equipment. Video and audio surveillance media must be stored for a
minimum of 30 days from the time of their recording, unless they
document an event.

IMPLEMENTING OF ISO
28000:2007- Physical
Security
Location

Cameras must be installed:

At a height sufficient to prevent tampering
In an environmentally protective housing
With conduit to protect cabling into and out of the cameras
Video surveillance equipment and media must be kept in a secure location.
Video media must be stored in a secure internal location separate from the
recording equipment.

Communication
Facility must have internal and external communications systems that
connect to internal security and local police.

IMPLEMENTING OF ISO
28000:2007- Physical Security
Power Backup
There is a back-up power system for alarm systems and video
surveillance equipment.

Perimeter

A perimeter barrier which defines site boundaries while deterring and

delaying intruders from entering the site anywhere other than at
designated entry points is required i.e. a fence, wall, or combination
thereof.

Vehicle Control

Private vehicles must be parked in a fenced parking area that is

physically separate from facilities housing SLC Goods or IP. The vendor
must also institute a registration system for all.

Access Control (Checking and

Corrective Action 4.5.2)
Visitor Identification
The identity of all visitors must be verified against government-issue
photographic identification before they are granted access to facilities
housing SLC Goods or IP.

Visitor Chaperoning

Visitors must be accompanied at all times by an authorized employee

when in facilities housing
Vendor shall maintain an electronic visitor log and retain all visitor
records for 12 months

Identification

Photo or serialized ID badges must be provided to all personnel and

visitors.
Access to the card issuance system must be controlled.

Records and Logs (Documentation

Clause 4.4.4, 4.4.5 and 4.5.4)
Security Records
Records of Security personnel are to be kept indefinitely unless and until instructed
to the contrary by SLC.
Personnel records must be kept for external Security personnel.

Employee Records
Employees Receiving Goods
Employees Shipping Goods
Training Records

Video Surveillance Logs

Each camera must have an operational specification written on it, and the officers
must audit each camera no less than monthly to ensure that it is performing as
required.

BENFITS OF ISO 28000

ISO 28000brings big benefits to companies of all sizes. Confidence,
consistency, a market advantage and more business can come with an ISO
28000 security management system as more customers require you to
demonstrate your competence. It helps you:
Facilitate trade and expedite the transport of goods across borders
Monitor and manage security risks throughout your business and supply chain
Gain a competitive advantage and win new business
Encourage companies to secure their own processes within supply chains
Reassure stakeholders of your organizations commitment to the safety of
individuals and security of goods and services
Allows management to focus finite resources in areas of greatest concern
Benchmarks your organizations security management practices with
international best practice

Excerpt from an interview with

vice-chairman of Mandai Logistics
Link Mr. Lieh Yiew Fah
Do you know that when I come in on a Sunday, I have
to write in the guard's book what I've come in for, and
at what time? Because it's not my office hours. When I
leave the facility, at the gate, I have to open my car
boot for inspection. By the reception, there used to be
a parking space. In the past, all directors could park
their cars there. The experts said that under ISO
28000, the private carpark would not be allowed as its
close proximity to the warehouse posed a security
threat from bombs or terrorists. We were quite
reluctant to comply, but we had no choice in order to
maintain this ISO 28000.

BIBLIOGRAPHY
http://www.straitstimes.com/business/companies-markets/firm-goes-forbigger-bite-of-food-storage-business

THANK YOU