ROLE PLAY ON

RECRUITMENT
SELECTION &trainINg
in B.P.O.
Business process outsourcing
(BPO) is a form of outsourcing that involves the
contracting of the operations and responsibilities of a
specific business functions (or processes) to a third-
party service provider. Originally, this was associated
with manufacturing firms, such as Coca Cola that
outsourced large segments of its supply chain.[1] . In the
contemporary context, it is primarily used to refer to
the outsourcing of services.

BPO is typically categorized into back office outsourcing

- which includes internal business functions such as
human resources or finance and accounting, and front
office outsourcing - which includes customer-related
services such as contact center services.

BPO that is contracted outside a company's country is

called offshore outsourcing. BPO that is contracted to a
company's neighboring (or nearby) country is called
BASIC CRITERIA TO GET
INTO A BPO?
GRADUATE- FROM ANY DISCIPLINE OR ANY
ONE UNDERGOING GRADUATRION

BASIC KNOWLEDGE OF COMPUTERS

STAYING WITHIN PICK UP CIRCUIT

READY TO WORK IN NIGHT SHIFTS ALSO

BIRLA BPO
24x7
BIRLA
BIRLAB.P.O 24X7
B.P.O. 24
X7
BIRLA B.P.O. 24
X7
BIRLA B.P.O.
24x7
 Indian Organization Structure
CEO -Aditya Birla
President - Prem Kapoor.
Vice-president - Sanjay Singhaniya.
Ast.Vice president - Dinesh Bhandari.
Deputy manager - Jignesh Shah.
Operation manager–Manoj Gaikwad.
Process manager -Pradip Ingle.
 VISION & Mission
statement
Vision:-
To be perfect is not our target, but it is a compulsion, in serving customers
and give consistent high returns to company.

Mission:-
To be bold enough to break through in every situation, courageous enough
to lead the competition, proactive to become the best.

To be social responsible in all operationas.

To remain globally competitive in terns of quality standards.

To invest in technology and keep in touch with upgrading technology.

VALUE SYSTEM OF
BIRLA B.P.O.
 ACHIEVEMENTS.
Global 6 sigma award 2008.
India times company of the year
award 2008.
Best Global business award 2006.
Best BPO MNC’s award 2006.
FACILITIE
S
Annual Holidays Packages
1. APTITUDE TEST.

2. GROUP DISCUSSION.

3. PERSONAL INTERVIEW.
GROUP DISCUSSION.
PERSONAL INTERVIEW.
LOWER LEVEL INTERVIEWS
INTERVIEWERS
HR MANAGER-ANIKET PUJARI
PROCESS LEADER-NEELAM KULKARNI
PROCESS LEADER-PRADIP INGLE
MIDDLE LEVEL
INTERVIEWS
INTERVIEWERS
HR MANAGER-ANIKET PUJARI
HR MANAGER –MADHURA
KULKARNI
 OPERATIONAL MANAGER-MANOJ
GAIKWAD
 TOP LEVEL INTERVIEWS
INTERVIEWER

HR MANAGER – MISS. FARHANAAZ

HR MANAGER – MR. ANIKET PUJARI
AST VICE PRESIDENT- MR. DINESH
BHANDARI
Rejection criteria
Top level
 Instability in Job.
Middle level
 Negative body language.
 Attitude.
 Over confidence.
Low level
 Lack of confidence.
 Lack of fluency.
 Non ability to work in team.
TRAINING
CENTRE
TRAINING PROCESS.
Areas of Training
Knowledge of call center operation.

Process training.

Soft skills training.

Computer training.
ACCENT TRAINING
ACCENT TRAINING
WHY CANT YOU WHY KAN’ CHU MAKE
MAKE IT IN TIME ? IT IN TIME ?

WHY CANT YOU WHY KAN’ CHU

SEND IT ? SEND IT ?

DON’T YOU CARE DON’ CHU CARE

ABOUT DEFECTS ? ABOUT DEFECTS ?

WHAT HAS HIT YOU ? WHAT’S HI’ CHU ?

ROLE OF HR IN BPO’S
TOTAL SELECTION PROCESS
POLICY INITIATOR
RESEARCH ROLE.
MEDIATOR.
FIXING OF SALARIES
RESOLVING PROBLEMS OF EMPLOYEES
APPOINTING RIGHT PERSON AT RIGHT PLACE
CONTROLLING THE STRUCTURE OF COMPANY
 Birla Group Members
Amit.S.Shirale. Aashik.R.Shah.
Geetanjali.V.Gujar. Pradeep.P.Ingle.
Dinesh.R.Bhandari. Brajesh.Ranjan.
Aniket.S.Pujari. Farhanaj.F.Sahib.
Pooja.P.Pomani. Asha.A.Poojary.
Manoj.D.Gaikwad. Megha.A.Patil.
Sneha.P.Thakur. Prajakta.P.Kulkarni.
Gaurav.Hirani. Nilam.kulkarni.
Sachin.R.Choudhari. Dhawal.A.Shah.
Indrajeet.C.Patange. Madhura.R.Kulkarni.