ISO 9000 Quality Management

Introduction
the ISO 9000 family of standards represents an
international consensus on good quality
management practices.
it consists of standards and guidelines relating to
quality management systems and related
supporting standards.
ISO 9001:2008 is the standard that provides a set of
standardized requirements for a quality
management system, regardless of what the user
organization does, its size, or whether it is in the

International standards promote international trade by

providing one consistent set of requirements recognized
around the world.
ISO 9000 can help a company satisfy its customers, meet
regulatory requirements and achieve continual improvement.
It provides the base level of a quality system, not a complete
guarantee of quality.
Originally published in 1987 by the International
Organization for Standardization (ISO), a specialized
international agency for standardization present in 164
countries.

Importance of registering for ISO

9000

Enables the organization to become more cost-effective, efficient and resilient

to change.
Requires the organization to monitor and improve key business and customer
satisfaction measures.
Improve internal communications.
Improves product and process quality.
Provides a passport to the global market.
Improves the credibility in market as well as in the eyes of investors.
According to CIRAS( Centre for Industrial Research & Service) ISO 9000 is the
most promising method for cutting the cost of quality.
According to Dun & Brad sheet 85% registered firms have reported external
benefits like higher perceived quality and greater customer demand and 95% of
registered firms have reported internal benefits like greater employee
awareness, increased operational efficiency and reduced expenses.

Eight Quality Management Principles

Customer
focus

Leadership

Involvement
of people

Process
approach

System
approach to
management

Continual
improvement

Factual
approach to
decisionmaking

Mutually
beneficial
supplier
relationships

ISO 9000 Series

ISO
9000
ISO
9001
ISO
9002

Explains fundamental quality

concepts and provides guidelines
for the selection and application of
each standard
Model for quality assurance in
design, development, production,
installation and servicing.
Model for quality assurance in the
production and installation of
manufacturing systems.

ISO
9003

Quality assurance in final

inspection and testing.

ISO
9004

Guidelines for the

applications of standards in
quality management and
quality systems.

ISO 9000 and ISO 9004 are guidance standards. They

describe what is necessary to accomplish the
requirements outlined in standards 9001, 9002 or 9003.

Phases in Achieving ISO 9000

Registration

Phase I: Awareness Development Company wide training in ISO 9000

requirements
Phase II: Documentation Phase Document what you do and do what you
document.
Phase III: Gap Analysis Audit the company operations, establish a
Corrective/Preventive Action (CAPA) Plan, and train Internal Auditors.
Phase IV: Internal Audit Report and Scheduling Internal Auditor Training
from Phase III will serve as 1st Internal Audit. Audit schedules and Audit
Reports will be documented as Quality Records.
Phase V: Management Review & Quality Registrar Selection Conduct a
Management Review of the 1st Internal Audit and subsequent CAPA Plan. Pick
a Quality Registrar to assess your company for Quality System approval.

Benefits
Improved consistency of service and product
performance
Higher customer satisfaction levels
Improved customer perception
Improved productivity and efficiency
Cost reductions
Improved communications, morale and job satisfaction
Competitive advantage and increased marketing and
sales opportunities.
Over 200,000 companies have registered for ISO and in
164 countries it is extensively followed.