Professional Documents
Culture Documents
Tejal Darde 04
Smita Gujar 10
Aruna Gujarathi 11
Kavita Jadhav 14
Sonal Jethi 15
Praneela Patil 24
INTRODUCTION OF TOTAL QUALITY
MANAGEMENT (TQM)
Customer focus.
Continuous process.
Defect-free approach.
Employees involvement.
Recognition and rewards.
Synergy in team work.
Techniques.
System approach.
NEED OF TQM
Customer satisfaction.
Helps to face completion.
Goodwill.
Highly motivated personnel.
Reduction in customer complaints.
Better facilitates to employees.
Expansion and diversification.
PRINCIPLES OF TQM
• Increased readiness.
Customer Focus
Employee involvement
Universal Responsibility
Continuous Improvement
A Sustained Management Commitment to Quality
Addressing Deficiencies
Benchmarking
Quality Measurement
INTRODUCTION OF QUALITY
CIRCLE
A quality circle is a volunteer group composed
of workers (or even students), usually under the
leadership of their supervisor (but they can elect a
team leader), who are trained to identify, analyse
and solve work-related problems and present their
solutions to management in order to improve the
performance of the organization, and motivate and
enrich the work of employees.
HISTORY OF QUALITY CIRCLE
b) Team work;
Steering committee
Co-ordinator
Facilitator
Leader
Members
Non Qc - Members
ROLE AND
RESPONSIBILITIES
TOP MANAGEMENT:
The success of the quality circles depends solely on the
attitude of the Top management and plays an important
role to ensure the success of implementation of quality
circles in the organization.
STEERING COMMITTEE:
Steering committee called middle management consists
of chief executive heads of different divisions or a
coordinator plays a positive role in quality circles activities
for the success of the efforts.
ROLE AND
RESPONSIBILITIES
CO-ORDINATOR:
Co-ordinator also acts as facilitators is an individual responsible for
coordinating and directing the quality circles activities.
FACILITATOR:
Facilitator also acts as a catalyst, innovator, promoter and teacher
and is nominated by the management.
LEADER:
Leader of the quality circles is chosen by the members among
themselves and they may decide to have a leader by rotation since
the members are the basic elements of the structure of quality circle.
ROLE AND
RESPONSIBILITIES
MEMBERS:
Members of the quality circles are the small group of
people from the same work area or doing similar type of
work whereas non-members are those who are not
members of the quality circle but may be involved in the
circle recommendation.
INTRODUCTION OF QUALITY
ASSURANCE
Quality assurance refers to planned and systematic
production processes that provide confidence in a
product's suitability for its intended purpose.
Introduction
Growth
Maturity
Decline
QUALITY ASSURANCE PROCESS
Process Development.
Start Manufacturing.
Department Audit.
Process Audit.
Conformance Audit.
Compliance Audit.