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INNE NURYANI
MEGA SIGIONO PUTRI
NOVIA TRIANA D.
WARDATUN KAFI N

HOW TO MAKE AND RECEIVE

GOOD TELEPHONE CALL

Telephone Ethics

TelephoneEthicsisthe
telephonemanners,polite
behaviourtataAssociationinthe telephone
(accept-contactphone)which
includespeakingin
a clear,firm,was
impressedkind,warm and
friendly.

In everyday life,
there is no doubt we are in constant
communication with many people. One form
of communication that connects when two or
more people in one room is not a telephone .
The telephone is a communication tool that is
used to deliver voice messages , especially
messages in the form of conversations

And in the world of office

communicate
using
the
telephone
is
something that is often done . Either with the
internal company ( head of the company ,
the difisi , other employees ) and external
parties companies (lender , investor ,
customer , client ) . For that to know how and
ethics when on a call, either when he
received the phone and call.

Important things when using telephone

call

1) Dont let the phone rings 2-3 times immediately

lift.
2) Listen to the conversation partner and concentrate
with the caller (not daydreaming).
3) Speak politely and warmly, avoid words that could
offend the caller.
4) Give appropriate responses and straightforward.

Next...

5) Speaking as necessary with the sound volume is

quite clear firm, smooth and warm and friendly.
6) Prepare the necessary equipment when going to
call, as the destination phone number, notebooks,
and pencils. Afterwards ask whether the receiving
phone have time to talk.

How to use telephone??

1) Hold the telephone handler, using the right hand,
hold the phone close to your ear, the microphone
should not be too close to the mouth.
2) Try our breath when speaking of call does not sound
like a snort.
3) Say the greeting.
4) Ask the caller's identity.
5) Use the "Smiling Voice" and "Pitch Control" during
the conversation took place.

Next...
6) Listen carefully and sentences message callers.
7) If you dont understand, it would not hurt you to
repeat the question.
8) End the conversation with the greeting.
9) Put the phone down properly and snugly in position.

How to make a telephone

call..??
1. Prepare the phone number to be contacted
2. Tap the destination phone number and when it is connected
and the addressee has been lifted, say hello. Before
expressing the intent and purpose make sure that the
correct destination number.
3. Name your identity clearly and put forward your wishes to
speak to the intended person.
4. Give the impression is always friendly and say hello cover to
end the conversation.

How to receiving a good telephone call??

How to receiving a good telephone call??

Things that should not be done when using a

telephone communication

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