Banking Problems

In
Rural areas
Of
District Baramulla
PRESENTED BY:

OWAIS FAYAZ KHAN

 Industry Introduction

 The Origin of the word “bank” is from Europe.

 The word “bank” belongs to Greek word (Banque) meaning Joint Fund.

 Goldsmith was the first person who issue a receipt for the deposit and to undertake
financial transactions

 The first bank in India General Bank of India established in 1786.

 Next were the bank of Hindustan and Bengal Bank in 1809.

 Nationalization of banks in India starts in 1960.

 On April 1, 1935 Reserve Bank of India was formed.

Objectives of the study

 To determine the accessibility of banks to rural customers.

 To know the awareness of rural customers about various products and services provided by the bank.

 To determine various types of loan provided to rural customers.

 To know the time spend by rural customers during various transactions.

 To check the grievance handling of the bank.

 To check the performance of the banks in rural areas.

 To know the availability of cash at bank in rural areas.

 Company profile

 Growth, Unity and Stability, Energy

 The J&K Bank started its operations on 1st of October in 1938.

 Its headquarter is located at Residency Road, Srinagar Kashmir.

 Dr. Haseeb Drabu is the chairman and CEO.

 The J&K Bank is the only Bank in India which is state owned Bank, 53%
Stake of J&K Govt.

 In 1947 the J&K Bank lost its two branches out of ten one in Muzaffarabad and other in
Mirpur .

 The J&K Bank is one of the fastest growing Bank in India with a network of more than 526
branches & 356 ATM spread across the Country
 Company profile cont….

 The Bank was declared as A- class Bank in 1976 by Reserve Bank of India

 Total workforce of J&K bank is 7267 people.

 The Banks first outside branch in Amritsar Punjab

 J&K Bank is the only Bank in India which provides tickets to Amaranth Yatra pilgrims

 The bank has diversified its business in Insurance by tie-up with Met-Life India Insurance Co. and
with Bajaj Allianz General Insurance

 Corporate social responsibility of J&K bank, help to disabled, orphan education and scholarships,
maintenance of historical/religious monuments, tourist sites, museums,& libraries
 Financials of the bank

Rs. in crore
Particulars FY FY % change
(June 2008) (June 2009)

Net profit 94.56 117.05 23.78%

Deposits 28504.40 31359.25 10.02 %

Net Interest Income 226.25 265.99 17.56 %

Borrowings 996.25 816.90 21.95 %

Source: www.jkbank.net
Products and services provided by J&K
bank
Internet Banking .

ATM facility(Mobile ATM).

Current ,Saving, Fixed deposit accounts.


Any where banking.


General and life insurance(Met-Life, Bajaj Allianz).

Education loan.


J&K bank ration card.



SMS banking

The J&K Bank Credit Cards.


The J&K Bank Global Access Debit Cards.


 Various Credit schemes Provided by J&K
bank.

 APPLE ADVANCE SCHEME.

 J&K BANK DASTAKAR FINANCE

(handicrafts, arts and crafts)

 J&K BANK ALL TERM AGRI LOANS.

 J&K BANK ZAFRAN (saffron) FINANCE

 Research Methodology

 RESEARCH DESIGN :- Descriptive type

 Types of Data Used :- Primary data.

 Mode of Data Collection :- Through questionnaire and personal field survey

 Sampling Unit :- Customers of district Baramulla

 Sample Size:- 200

 Methodology contd…
 Sampling technique :- Convenience technique

 Statistical Tool Used :-

● Pi-chart
● Bar-chart
● Percentage
Gender of the respondents
Age of the respondents
Occupation o the respondents

Others

Service
Q1:Do you have a bank account?
Q2:With which bank you maintain your
banking relation?

47.15%

4.87%
Q3:How far is the branch of bank from
your home?

Above 15 km

10-15km

1-5 km
5-10km
Q4:How much time you spend while
depositing or with drawing the money?

< 60 mint.

30-60 mint.
Q5:Do you avail any loan facility?
Q6:Which type of loan do you avail?
Q7:Are you aware about various new products
and services provided by the bank?
Q8:Is the modern technology used in the
bank?
Q9.1:Cash is available on time in bank?

D
S
D
C
S
SA
A
Q9.2: Bank is handling customer
grievance well?

S
A SD
D

CS
A
Q9.3: Process of bank is fast?

S
SD
A D

C
S

A
Q9.4: Bank is unable in fulfilling needs of
customers?

S
A
A

D
Q9.5: The ATM machines are maintained
very well?

47
%

26
15 %
9% % 2%
Q9.6: Ambience of the bank is good?

S
A SD

C
A S
Q9.7: Punctuality of the bank staff is good?

SA S
D
 Results of study

 The study reveals that 61% respondents are having relationship with different banks
and other 29% are not having relationship with any bank.

 Majority of respondents i.e.47% are having relationship with J&K bank and other
53% respondents with different banks. This means that J&K bank has maximum
market share.

 From my findings it is clear that 59% of respondents have availed loan from banks. It
shows the credit is easily available.

 Most of respondents i.e. 47% have availed loan for horticulture ,this shows that
district Baramulla is dependent on fruit business.
 Results Contd….

 Majority of the respondents 47% have to travel nearly in between 1-5 km for banking. It means that
some banks are at convenient places for general masses.

 Most of the respondents 56% are aware about new products and services offered by bank and only
44% respondents are not having any knowledge.
it means product promotion is not up to the mark.

 The study reveals that 46% respondents spend below 15 minutes during different kinds of
transactions .It means process of the bank is good but not best.

 The study reveals that 47% respondent agree the statement that bank is handling customer grievance
well .
 Suggestions and
Recommendations
 Branches and ATM’s should be at convenient places.

 Bank should provide more credit for horticulture, agriculture and handicrafts.

 Bank should provide proper awareness to customers.

 Bank should provide special schemes to rural customers.

 Number of branches and ATMs should be increased.

 Modern technology should be used in every branch.

 Customer grievance should be handled in a more proper way.