Group 1

Nguyen Diem Phuong

Anh
Luong Truc Chi
Nguyen Nguyet Minh

Content
1.
2.
3.
4.
5.
6.
7.

General information
Facilities & Services
Cleanliness & Comfort
Room type & Size
Restaurant
Staff
Customer care

1. General Info

Fraser Suites Hanoi is a 5-star

hotel
Add: Syrena Tower at 51 Xuan
Dieu Street - Quang An - Tay Ho
District
A prime address for tourists
offers a quiet relaxation from the
bustle of the city
The well-appointed GoldStandard serviced residence

2. Facilities & Services

Services & offerings

24-hour reception

Car Park

24-hour maintenance

24-hour security & TV

surveillance

Babysitting services (upon

request only)

Complimentary daily
scheduled bus shuttle to
commercial districts and
shopping centres

Transportation services

Complimentary Breakfast

Daily housekeeping service

(except Sundays & Public
Holidays)

Complimentary daily local

newspaper

Restaurant & Cafe

Room service

Concierge services

Money changer

Laundry and Dry Cleaning

service

Leisure
amenities

Outdoor resort-style
swimming pool &
Jacuzzi
Outdoor Childrens
wading pool
Children outdoor
playground and indoor
playroom
Fully equipped 24
hour gymnasium,
steam bath facilities
Library Lounge

Business complements

The Retreat an award-winning business meeting

facility infusing business with pleasure

Business and Secretarial services

Conference room

Broadband or Wireless internet access

3. Cleanliness &
Comfort
Cleanliness
Clean

public areas

- Vacuum corridor
- Clean lifter area
- Clean exit stairs
- Check flowers and
ornamental plants
- Scrub and clean
glazing, glass and
window,

Clean bedroom & bathroom

Clean all shared hotel surfaces with a

sanitizer. Heres a checklist of surfaces
to santize:
Telephone

Handsets

Telephone

Keypads

Television

Remote Control

Cabinet

Handles

Door

Knobs

Hotel

Pens

Light

Switches (on the Wall and

Lamps)
Bathroom

Sink Faucets/Faucet

Handles
Bathroom
Toilet

Toilet Handle

Seat

Bathtub

Remove

the bedspread

Comfort

Magnificent unobstructed
view

Innovative concepts

A resort-style swimming
pool, well-equipped 24-hour
gymnasium, caf &
childrens outdoor & indoor
play areas are located within
the complex

Each apartment comes with

separate living, dining,
kitchen and bedroom areas

The features include:

Air-conditioning with individually-controlled thermostats

Exclusive elevator access to apartments with security keycard
system
Modern and well-equipped kitchen
- Gas/Electric Hob and Electric hood
- Refrigerator
- Microwave oven and Built-in Oven
- Electric rice cooker
- Electric kettle
Comprehensive home entertainment system:
- LCD TV
- Satellite, cable network local and international TV channels
DVD player
- Audio system
Wireless and Broadband internet access
Direct-dial telephone with voicemail
Cordless phone
In-room personal safe
Bathroom amenities
Steam iron and ironing board
Washing machine and dryer
Welcome amenities
An optional selection of lifestyle packages

4. Room Type & Size

Studio

One , Two, Three Bedroom

Deluxe

Three
Bedroom
Executive

Fraser Suites Hanoi - Rates

Apartment Type

Quantity

Size

Daily Rate Monthly Rate

Studio

14

(Sqm)
40

One Bedroom Deluxe

32

55

4,200,000

105,000,000

One Bedroom Premier

70

5,250,000

117,600,000

Two Bedroom Deluxe

32

105

7,350,000

132,300,000

Three Bedroom Deluxe

64

125

7,980,000

144,900,000

Three Bedroom Executive

32

156

8,820,000

157,500,000

285

16,800,000

241,500,000

293

17,850,000

262,500,000

569

31,500,000

420,000,000

Three + One Bedroom Deluxe

Duplex
Three + One Bedroom Executive
Duplex
Penthouse

(VND)
3,465,000

(VND)
75,600,000

5. Restaurant
Restaurant serve buffet
breakfast (surcharge)
from 6:00 - 10:00 a.m
Restaurant in the
campus serve also
breakfast, lunch and
dinner
Delivery to room
(limited time)

6. Staffing
Fraser Suite's staffs are professional, dedicate and friendly. They get
many good review on websites about travel and hospitality.
Here is a review from a guest for Fraser Suite's staff on tripadvisor.com:
Great place with very friendly and helpful staff
We were a long-term residence and we lived in a three-bedroom
apartment
our dogresidence
for three and
years.
hadinaagreat
stay
We were with
a long-term
weWe
lived
three-bedroom
thanks
to all the
Fraser
Suitesyears.
there.We
Hahad
Noiaisgreat
where
apartment
withstaff
ourofdog
for three
stay
receiving
a good
minimum
standard
of service
canisbewhere
difficult.
thanks to
all theorstaff
of Fraser
Suites there.
Ha Noi
It is
also a place
with
lot of hassle
for doing
regularcan
things
like
receiving
a good
or aminimum
standard
of service
be difficult.
shopping,
getting
a taxi,
That isfor
why
Fraser
is a very
good
It is also or
a place
with
a lotetc.
of hassle
doing
regular
things
like
place
to stay or
forgetting
someone
coming
to HaisNoi
a long-term
or
shopping,
a taxi,
etc. That
whyfor
Fraser
is a verystay,
good
even
forto
a short
trip.
The room
is clean,
well-taken
of, andstay, or
place
stay for
someone
coming
to Ha
Noi for acare
long-term
well-equipped
with
modern
facilities,
andwell-taken
it also has care
a gorgeous
even for a short
trip.
The room
is clean,
of, and
view
if the room is
facing
the lake.
well-equipped
with
modern
facilities, and it also has a gorgeous
view if the room is facing the lake.
We did not have any major problems while staying there, but
We did not(front
have any
majorstaff,
problems
while staying
there, and
but
everyone
office
engineers,
guards,

everyone (front
engineers,
guards,
and
management)
wasoffice
very staff,
helpful
and quick
to
management)
was verywhenever
helpful and
to
respond
to our requests
wequick
needed
respond toThey
our requests
whenever
wecould
needed
something.
were people
that we
rely on.
something. They were people that we could rely on.

Finding a nice place to stay in Hanoi in terms of the infrastructure

(building,
rooms)
is not
very hard.
But finding
a nice place
Finding amodern
nice place
to stay
in Hanoi
in terms
of the infrastructure
with
well-trained
staffrooms)
who understand
and respond
to your
needs
(building,
modern
is not very hard.
But finding
a nice
place
is with
very difficult.
For staff
anyone
who
do not want
face hassle
afterneeds
well-trained
who
understand
andtorespond
to your
coming
to your
Fraser
highly
is veryback
difficult.
Forroom,
anyone
whoSuites
do notiswant
to recommended.
face hassle after
coming back to your room, Fraser Suites is highly recommended.

7. Customer
Care
Fraser Suite provide a
caring service called
"Fraser Care

Conclusion
Great location, superb service and seamless
access to everything you need theyre right
here at Fraser Suites Hanoi.

Tks for
watching
& listening