Professional Documents
Culture Documents
Types of emotions
Impact of emotions
Positive emotions
Increased creativity
Encourage helping behavior and cooperation
Reduce aggression against organization and people
Leads to accuracy in the work
Negative emotions
Aggression towards colleagues
Dissatisfaction with the job
Frequent fights
Absenteeism
Emotional Quotient
Self awareness
Self-regulation
Motivation
Empathy
Social Skills
Emotional Labor
Emotional dissonance