nold Kenneth Condel Lewis

Name Meaning: Powerful Handsome Fearless Warrior!

-Born and Raised in Mandeville, Jamaica
(Hottest place I have ever lived).
-Hobbies: Singing classical music and playing tennis.
-Die hard Gregg Popovich & Roger Federer fan.
-Truly an introvert but nobody believes me.

The Problem
Company (2012-2014)
(2012 - 2014)

Context
United Technologies
Corporation CEO Greg Hayes
earlier this year projected a $35
billion increase in revenue by
2020 from the present goal of
more than $65 billion in
revenue by the end of this year.
Also, he stated the aerospace
industry is at a prime state for
growth where operations is the
key to meeting demands.

Problem Statement
UTC operations would have
to focus on techniques in
revenue management and
operations research to
eliminate waste and lower
running cost to meet the
exogenous demands for the
upcoming 5 years.

Operations Performance Measurements

Industrial Waste

Operations Cash Flow

Debt to Capital Ratio

cite source: http://2014ar.utc.com/assets/pdfs/UTCAR2014_FullReport.pdf

Lean Manufacturing
ncrease Revenue Solutions

Statistical Analysis
Increase Revenue Solutions

Eliminating 7 deadly wastes (ie. not adding value) and

those within TIM WOODS categories: transportation,
inventory,
motion,
waiting,
overproduction,
overprocessing,defects,andskills.
How?
Value Stream Mapping (ie. Set a goal, collect data from
PQcharts&sequenceofoperationsetc.,drawconclusions,
anddelegateworkactionsfromthoseconclusions.)
Inadditiontoutilizingtechniqueswithinthetwopillarsof
Toyota Production System (Jidoka and JIT production)
which is effectively reached by the Kanban scheduling
system.
5S system (sort, systematic
standardize,andsustain)

arrangement,shine,

Utilize six sigma principles within design of

experimentsforagivenprocessthatwillshowvariables
that if a course of action is decided it will produce a high
yieldwithreductioninvariationsandcost.

Utilizing Operations Research Software (ie. SAS/OR, SAP, IBM

SPSS etc.) to provide simulations, stochastic models, and
revenue management analysis based on exogenous demands and
internal company constraints to find what inputs would result in
a favorable outcome which in operations case is to increase
sales revenue.
Real Practical Problem
Consultants analyze the current situation.
Mathematical Problem

Mathematical
Problem
The real life problem
is translated into
a mathematical model.
Mathematical Solution Method

Mathematical
Develop Mathematical
methods forSolution
solutionsMethod
with exogenous variables
Computerized
Solution
Method the solution
Computer Algorithms
are used
to implement
method.
Decision Support System

Decision
System
A developed interface between
theSupport
decision maker
and the mathematical
model.
Human Decision Making

Final Results

The lean manufacturing, operations and revenue research methods work interchangeably to provide operations
leaders objective analyzing a companys current process situation, reason for improvements, in addition to what
variables or inputs need to be improved to provide and outcome of decrease industrial waste, positive increase in
operations performance while minimizing the running cost.

Continuing kaizen events where these manufacturing principles are reinforced and reiterated will also ensure that
teams and operations employees are on one accord with decisions to act accordingly.

United Technologies has the most competitive products in the market and its the duty of operations that it stays
competitive with providing quality manufacturing practices and services from suppliers to customers demands.