EMPATHY

PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU
DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL.
-BONNIE JEAN WASMUND-

Emotional Skills measured on the EQ-i

INTRAPERSONAL

Self-regard
Emotional self-awareness
Assertiveness
Independence
Self-actualization

INTERPERSONAL
Empathy

ADAPTABILITY

STRESS
MANAGEMENT

Social responsibility
Interpersonal relationship

Reality testing
Flexibility
Problem solving

Stress tolerance
Impulse control

GENERAL MOOD

Optimism
Happiness

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

Empathy
ability to understand and appreciate what
others might be thinking or feeling
being sensitive to the feelings and thoughts
of others
caring about others
showing interest in and concern for others
Non-judgmentally conveying your
understanding of another persons
perspective, even if you do not agree with
it or find it ridiculous
~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

Empathy
TOO High

Cant say no
Taken advantage of
Cant separate personal from business
Paralysis/cant make tough decisions

TOO Low
Dont listen
Judge or belittle others feelings

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

Empathy is not being nice

It is not sympathy
It is not agreeing with or
approving of the other
persons position
It is simply acknowledging
that they hold that viewpoint

Empathy has Evolved

Difference between empathic and

empathetic
Empathy is crucial to our civilization today
Ranks as one of the most important EQ
skills
Empathy does not equal perfection

Lets watch this video:

http://www.youtube.com/watch?v=l7A
WnfFRc7g
~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

Tips for Showing Empathy

Listen to words.
Listen for tone.
Pay attention to body language (watch
for hidden emotions).
Don't interrupt.
Don't be dismissive.
Don't rush to give advice.
Don't change the subject. Allow people
their moment.

Adapted from http://www.mindtools.com/pages/article/newLDR_75.htm

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

Tips continued
Focus on non-verbal communication (many studies
indicate that over 90% of a persons message comes
from body language)
Use people's names.
Remember names of those
important to them.
Dont text or email when chatting with others.
Dont take calls when talking with others.
Smile at people.
Encourage people when they speak.
Give attentive nods.
Give genuine recognition and praise.
Take a personal interest in people.

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

INTERPERSONAL
RELATIONSHIPS

he ent
t
in n d s
s
es epe end
c
c ind ep le
u
r s a y - e - d e op
e
re od rtis ur p er
a
c f t p e yo
r
sm
o
u
x
s
f
o
e
e
e
"Y plac ical lity o x M
k hn ua Ma
r
wo tec he q ." of n t kills
o
s

I get
by
with a
little
help
from
my
friends

Every person is a new

door
to a different world.
- From Six Degrees of
Separation

Emotional Skills measured on the EQi

INTRAPERSONAL

Self-regard
Emotional Self-awareness
Assertiveness
Independence
Self-actualization

INTERPERSONAL

ADAPTABILITY

Empathy
Social responsibility
Interpersonal relationship

STRESS
MANAGEMENT

Reality testing
Flexibility
Problem solving

Stress tolerance
Impulse control

GENERAL MOOD

Optimism
Happiness

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

Interpersonal Relationships
TOO High
Struggle when working alone
Too revealing
Promiscuity

TOO Low
A loner
Cant maintain friendships

Interpersonal skills
refers to mental and communicative
algorithms applied during social
communications and interactions in
order to reach certain effects or results

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

The Friendship Algorithm

Big Bang Theory Clip 1
Big Bang Theory Clip 2

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

5 Elements of TrustStrong Role in Business

5 elements:
1.
2.
3.

4.
5.

Integrity honest and sincere

Competence knowledge and ability
Consistency reliable know what to
expect
Loyalty faithful to friends and ideals
Openness aware of self and
comfortable sharing information and
feelings with others

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

Interpersonal skills are

fostered by good
communication
Most individuals spend 80-90%
of their time communicating
whatever the medium
Yet, too often, people dont mean what they
say and dont say what they mean.

~ Strategies for Success ~ The Lawrence Kinlin School of Business ~

In-Class Activity:
We know that empathy is an important part of emotional intelligence,
and that emotional intelligence is paramount in effective leadership.
Being empathetic means we can demonstrate active listening and
relate to the people we lead. In conjunction with this, we utilize
various other EQ skills that further enhance the communication skills
necessary to lead a team.
Watch the following video (10 mins) of an interview conducted with
Daniel Coleman, psychologist and a leader in research on emotional
intelligence. Be sure to take notes:
http://www.youtube.com/watch?v=7Qv0o1oh9f4&feature=relmfu

After the video, write an approximate 200-400 word

summary on the key points of Colemans interview.
Submit this at the end of class.
~ Strategies for Success ~ The Lawrence Kinlin School of Business ~