Professional Documents
Culture Documents
Development Section
Story:
The FOUR MONKEYS
Four Monkeys an
experiment
You start with a cage containing four
The experiment
After a while, another monkey makes
The experiment
Now put away the cold water. Remove
The experiment
Next, remove another of the original
The experiment
Then, replace a third original monkey
The experiment
Having replaced ALL of the original
Objectives:
By the end of the session, each
PARADIGM SHIFT
From
To
Perspective
Performance
Evaluation
Performance
Management
Focus
Outputs and
outcomes
Indicators
Performance
Indicators (i.e.
numbers of
appointments
processed)
Success indicators
(i.e. response time)
Performance
alignment
Focus on individual
(Competition)
Align individual to
office/Organization
(Teamwork and
Collaboration)
Role as Supervisor
Evaluator
Important Questions:
Are feedback sessions to discuss
Important Questions:
Is there a form or logbook to record