Knowledge Management

Dr.A.Shakuntala

Knowledge Management
Knowledge Management (K.M) is the
process of capturing ,developing
sharing and effectively using
organizational knowledge .
It refers to a multi-disciplined
approximate to achieving
organizational objectives by making
the best use of knowledge.

Knowledge Management
Knowledge management efforts
typically focus on organizational
objectives such as improved
performance ,competitive advantage
,innovation, the sharing of learned,
integration and continuous
improvement of the organization.

Knowledge Management
K M enables the creation
,distribution, and exploitation of
knowledge of create and retain
greats value from core business
competencies.

Knowledge Management
The primary goal of K M is a business
contest is to facilitate opportunistic
application of fragmented knowledge
through integration.

Classification of Knowledge
Classifying Knowledge:
Knowledge can be classified along
from key dimensions 1.Type
2. Focus
3.Complexity and
4.Perishability over time.

Categories of Knowledge

Tacit Knowledge
Tacit Knowledge : is personal , context - specific
knowledge that is difficult to formalize , record
or articulate , it is stored in the heads of
people .
Tacit knowledge consists of various
components such as intuition ,experience ,
ground truth , judgment , values,
assumptions ,beliefs and intelligence .
The tacit component of is mainly developed
through a process of trial and error
encountered in practice.

Explicit Knowledge
Explicit Knowledge : is that
component of knowledge that can be
codified and transmitted in a
systematic and formal language
documents, database, webs, e-mails,
charts etc.

Knowledge Edge
Knowledge Edge : Brand recognition
Industry-driving
Patents and break throughs
Customer loyalty and its reach
Innovative business ideas
Anticipated feature products
Past achievements
Ground breaking strategies

Drivers of Knowledge Management

The drivers of Knowledge
Management :1.Knowledge centric drivers.
2.Techonology drivers
3. Structural drivers
4. Process focused drivers
5. Economic drivers

The Origin of Knowledge

The origin of knowledge:
From the perspective of a firm , data is
a set of particular and objective facts
above an event or simply structured
records of a transaction.
Drucker describes information as data
endowed with relevance and purpose.
Information moves around through
electronic and social networks.

Five C Filter
Davenport and Prusak proposed a five C filter for converting data to
information, as applied to KM.
Different ways of creating Information by Adding Meaning to Data:
The Five CS :
Addition to data
Results
Condensed
- Data is summarized in more concise form ,and
unnecessary depth is eliminated.
Contextualized - We know why the data was collected.
Calculated
- Analyzed data , similar to condensation of data .
Categorized
- The unit of analysis is known.
Corrected
- Errors have been removed, missing data holes
have been accounted for.