OFFICE PROFESSION &

WORK ETHICS
OFFICE MANAGEMENT 17
COLLEGE OF BUSINESS ADMINISTRATION
SILLIMAN UNIVERSITY
ATTY. DON ADA DUPIO

PART 1
BASIC CONCEPTS AND
TRENDS
I. Traditional Office Management
II. Emerging Elements of Management and Practices
III. Administrative Management Resource Areas
IV. Restructured Office Systems and Training Needs.

I. TRADITIONAL OFFICE
MANAGEMENT PRACTICES
Management is the process of administering
and coordinating resources in an effort to achieve the
goals of the organization.

How does management works?

SCHOOLS OF MANAGEMENT THOUGHT

Classical School

management and its relation to the production process;

Behavioral School social, psychological, and physiological needs of

workers;

Management Science School decision making is made by choosing

two or more alternative courses of action;

Quality Management School philosophy and principles are used as

guides for continuous improvement;

Systems School the systems concept is used as a means of describing the

total organization.

LEVELS AND SKILLS OF

MANAGEMENT
The three levels of
management TOP,

MIDDLE, AND
SUPERVISORY or lower or
first-line management.

THE THREE BROAD CATEGORIES OF

SKILLS

CONCEPTUAL
SKILL
Analyzing problems;
Devising solutions and
action plans;
Anticipating the
consequences of
decisions.

HUMAN SKILL
Interpersonal, soft, or
people skills;
Ability to communicate,
coach, lead, resolve
conflicts, achieve
consensus, and motivate
workers.

TECHNICAL
SKILL

Work related skills;

Ability in using
technology, tools,
techniques, and
procedures specific to a
particular field.

PYRAMID ORGANIZATIONAL CHART

FUNCTIONS OF MANAGEMENT
Planning Function choosing or generating organizational
objectives and then determining the courses of action
needed to achieve those objectives (the end results, goals,
or targets).
Planning Periods long(3-5 yrs.), intermediate (1-3 yrs.),
and short-range time lines (1 day to 1 year).
Strategic Planning Process defining an organizations
mission, setting its objectives, and developing strategies.

TYPE OF PLANS
Standing plans those that remain in effect within the organization, i.E.
Policies, rules, and procedures.
Single-use plans those that are developed and used for a certain period of
time. I.E. Budget, project.
Example of a project plan: Organize an acquaintance party for OM. (7
questions)

IMPORTANCE OF PLANNING
Saves time. reduce error if conscientiously prepared.
Promotes flexibility. adjustments to the plans are easier to make as the
process moves towards completion.

FUNCTIONS OF MANAGEMENT
Organizing Function is the multifaceted management
function that gets things done.
Delegation
Authority
Responsibility
Accountability