Professional Documents
Culture Documents
BSC 4011
Miss Nisha
Introduction
Communication Foundations:
A Framework for Business Communication
OBJECTIVES
After studying this unit you should be able to:
Benefits of Effective
Communication
Upturn in productivity
Communication in a
Changing Workplace
Advancing technology
Global communication
Information age
Methods of
Communication
Cost
Confidentiality
Influence
Urgency
Distance
Resources
Written record
Recipient
speed is important
Barriers to
Communication
Emotions
Non-verbal
signals
Language
Relationship
s
Listening
Prejudgement
Flow of Communication
Vertical Communication
Horizontal
Communication
Diagonal Communication
Grapevine?