Professional Documents
Culture Documents
Control Spreadsheet
Control
Spreadsheet
Control Spreadsheet
What
Done
Who
Acts
Who
Analyzes
Check staff
and
equipment
status.
Check status
of changing
rooms.
Advise
technicians/
radiologists.
Clinic
administrator
Receptionist
Standard
7 (Seven)
minutes
maximum
Where
Measured
How
Measured
Control
Variable
Reception
area
Difference
between
appointment
time and
time seen by
Physician
Minutes in
waiting
room
Control Charts
Audit the
Controls
Document Controls
Cleary document all the critical
elements of the control process so
they can be effectively audited.
One way to do this is to develop a
quality control manual that
documents all the organization's
quality control systems in terms of
goals, measurements, and
feedback loop responsibilities.
Mistake
Proofing
When to use
When a process step has been identified
where human error can cause mistakes or
defects to occur, especially in processes that
rely on the workers attention, skill or
experience.
In a service process, where the customer can
make an error which affects the output.
At a hand-off step in a process, when output
or (for service processes) the customer is
transferred to another worker.
When a minor error early in the process
causes major problems later in the process.
When the consequences of an error are
expensive or dangerous
and
Effects
Analysis
Stage to Use:
Identify opportunities for
Improvement and the most
important control subjects.
Purpose:
To examine a prospective
design for possible ways in
which failure can occur so that
actions can be taken to
eliminate the possibility of