Professional Documents
Culture Documents
CHAPTER 10
How to Criticize
Constructively
1. Focus on the behavior and not on the person.
A. Dont be such a glutton! Youve
already eaten four slices of cake!
B. It is better not to overeat. Eating four
slices of cake is not good for your
body.
HUMAN RELATIONS IN
COMMUNICATION
Communication refers to the act or
process of conveying thoughts, ideas,
information and facts by speech, writing,
gesture and etc.
Communication is a subtle, complex and
perplexing process involved in all human
relationship. (Peter, 1965)
PRINCIPLES OF MASS
PERSUASION
1.
2.
3.
4.
5.
Credibility
Visibility and Action.
Intensity
Pervasiveness
Persuasiveness
Significance of Communication
We are able to express how we feel about
certain things, why we feel that way and what
makes us feel so.
We are able to express our wants, needs and
desires.
The source of our continuous growth and of
mans improvement.
It is necessary to communicate.