Professional Documents
Culture Documents
FOOD SERVICE
CORPORATION
Case Analysis
VIEWPOINT
Eastern
PROBLEM
Increase of labor turnover rate, decline of employee
morale, increase of food cost percentage and
decrease of profits of EI Corp because of
managements
failure
to
provide
clear
communication to its employees.
OBJECTIVE
To reduce labor turnover rate by at least 80%, food
costs by at least 80% and increase sales to an
amount close to the defined target within the
remaining two weeks.
ALTERNATIVE COURSE OF
ACTION
A. Immediately communicate the issue to the
employees and convince them to support the
interest of the company despite the issue on hand.
B. Immediately communicate and coordinate with
Ocean Point management the contract renewal to
clear the ambiguity.
C. Do nothing. Only two weeks left anyway. Just
recover the lost profit next year or in other
areas/target markets.
RECOMMENDATION
I recommend B
Immediately communicate and coordinate with
Ocean Point management the contract renewal to
clear the ambiguity.
PLAN OF ACTION