PROJECT REPORT

ON
GRIEVANCE HANDLING PROCEDURE
at
Dr. OM Parkash Eye Institute Pvt.
Ltd.
SUBMITTED BY
Abhijeet Sharma
Mba
Roll no.1431238

INTRODUCTION TO TOPIC

A grievance is any discontent or

feeling of unfairness and in the
workplace, it should be pertaining to
work. A grievance is more deepseated than a complaint. Complaints
are expressions of grievances, but a
grievance is deep-rooted such that
the employee takes appropriate
remedial action to seek satisfaction.

TYPES OF GRIEVANCE

General vs. Individual

In the workplace, there are only two types of
grievances: the General Grievance and the Individual
Grievance.
The General Grievance is a grievance that affects a
group of employees. Examples of general grievances
would be a wage cut or a retrenchment exercise that
could involve several employees or the entire
workforce.
The Individual Grievance is a grievance affecting
one employee and requires a one-to-one approach

Handling of General Grievances

It is commonly assumed that the person who should handle employee grievances is the designated
Human Resource (HR) Practitioner of the organization. This is far from correct. Although the HR
Practitioner has a part to play, the handling of employee grievances is a job function of any person
authorized and empowered by the employer. The type of grievance, whether it is individual or general
will also determine who should handle the grievance process.

Factors impacting General

Grievance Handling
In handling General Grievances, it might be
useful to remember the acronym,
WECURO;

Well-timed
Effective
Consistent
Up to date
Regular

OBJECTIVES OF THE STUDY

The main objective is to study the grievance

procedure of the employees towards their
position in organization. Below are some
secondary objectives to fulfill the main objective:
To know the factors affecting the grievances
handling procedure.
To understand and find the root cause of
employee grievance.
To find the suitable methods for handling the
grievances among the employees.

RESEARCH METHODOLOGY

Research methodology is the

systematic way to solve the
research problem. It gives an
idea about various steps
adopted by the researcher in a
systematic manner with an
objective to determine various
manners

Research design
A research design is considered as the
framework or plan for a study that guides
as well as helps the data collection and
analysis of data. The research design may
be exploratory, descriptive and
experimental for the present study.
Exploratory research design is taken for
this research.
Sample Technique
Convenience sampling