Professional Documents
Culture Documents
BUSINESS PROCESS
OUTSOURCING IN
Group 5
Abhishek
Kedar
Koushik
Pushkar
Rakesh
Introduction
Exl Service is BPO conceived by Mr. Kapoor & Mr. Talwar
Originally they were doing low-end outsourcing work
Through their Angel investor they got high-end outsourcing work in Insurance Sector Conseco
Ultimately became subsidiary of Conseco 95 % of revenue generated from Conseco
Exl Service acquired by Oak Hill for USD 1
Total business from Conseco will dry in 3 months
2 types of opportunities for Exl Services for survival Low-end BPO v/s High-end BPO
Low-end BPO
Expectation Capability
of the
of Exl
segment
Services
High-end BPO
Expectation Capability
of the
of Exl
segment
Services
Cost
Previous
Experience
Lowest Cost
Not relevant
Not relevant
Relevant
Quality of
work force
Lesser
skilled
No
Yes
Yes
Only in
insurance
sector
Yes
THANK YOU!