Professional Documents
Culture Documents
Distinct Deliberate
Purpose Structure
People
General
•A Common Purpose
•A Common Strategy
Business
Functions
Resources •Technological
Management
•People The
•Marketing
•Capital Organization
•Raw Materials •Financial Management
People Structure
Rewards Processes
Organizational
Stakeholders
Employees Customers
Shareholders Competitors
Organization
Suppliers Governments
Media
The Changing Organization
Traditional New Organization
Stable Dynamic
Inflexible Flexible
Job-focused Skills-focused
Work is defined by job
positions
Work is defined in terms of
tasks to be done
Individual-oriented
Team-oriented
Permanent jobs
Temporary jobs
Command-oriented
Managers always make
Involvement-oriented
decisions Employees participate in
Rule-oriented decision making
Relatively homogeneous Customer-oriented
workforce Diverse workforce
Workdays defined Workdays have no time
Hierarchical relationships boundaries
Work at organizational Lateral and networked
facility during specific relationships
Changing
Organizations
Difference in modern organizations:
– Information technology
– Strategic management team
– Globalization
– Partnerships – public/private, labor, etc.
– Work-life issues
– Diversification
– Employee development
– Compensation
– Selection process (from KSAs to Behaviors)
– Decentralization
– Managing change – privatization, downsizing,
Organizational performance
– Productivity
– Performance effectiveness
– Performance efficiency
Organizational performance
– “Value creation” is a very important
notion for organizations.
– Value is created when an organization’s
operations adds value to the original
cost of resource inputs.
– When value creation occurs:
Businesses earn a profit.
Non-profit organizations add wealth to
society.
Critical skills for success in
the new workplace:
– Excellence
– Networking
– Entrepreneurship
– Technology dependent
– Marketing
– Passion for change
Workplace changes:
– Belief in human capital.
– Demise of “command-and-control”.
– Emphasis on teamwork.
– Pre-eminence of technology.
– Embrace of networking.
– New workforce expectations.
– Concern for work-life balance.
– Focus on speed.
New Workplace
A highly competitive global economy has
created unparalleled opportunities and
unprecedented uncertainties.
Smart people and smart organizations create
their own futures.
Companies with a future are committed to
people.
Companies with a future have high
performance. expectations and provide
supportive work environments.
High performing companies gain
High performing managers:
– Build working relationships with
others.
– Help others develop their skills and
performance competencies.
– Foster teamwork.
– Create a work environment that is
performance-driven and provides
The organization as an
upside-down pyramid
– Each individual is a value-added
worker.
– A manager’s job is to support
workers’ efforts.
– The best managers are known for
helping and supporting.
Competencies for managerial
success
– Communication
– Teamwork
– Self-management
– Leadership
– Critical thinking
– Professionalism
– Crises management
– Global management skills
Importance of
Innovation
and Change
Even if you’re on
the right track,
you’ll get run
over if you
just sit there.
Will Rogers