CIB2001/CBEB2303

Organizational
Behaviour
Dr. Ong Lin Dar
1

Email: lindar@um.edu.my
Office: B2-2

Textbook: Robbins, S. P., & Judge, T. A. (2015).

Organizational Behavior. Global Edition. 16th ed.
Pearson.
Lecture: Thursday, 12-2pm, DK2
Tutorials:
Tuesday/10-11, 11-12, 12-1, 2-3, 3-4, BSB9
Thursday/3-4, BSB1

2015 Cengage Learning. All Rights Reserved. May not beCopyright

scanned, copied,
or posted toInc
a publicly
accessible website, in whole or in part.
2017duplicated,
Pearson Education,
.

1
What Is
Organizational
Behavior?
Copyright 2017 Pearson Education, Inc.

Learning Objectives
Demonstrate the importance of interpersonal
skills in the workplace.
Define organizational behavior (OB).
Show the value to OB of systematic study.
Demonstrate why few absolutes apply to OB.
Identify managers challenges and opportunities
in applying OB concepts.

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What is
Organizational Behavior?

The study of people and what people

think
feel
and do within organizations.

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Which skills are more

important?

Interpersonal
skills such as
ability to
motivate, lead
and
communicate.

Technical
skills such as
skills of using
tools,
methods or
techniques.

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Demonstrate the
Importance of
Interpersonal Skills in the
Workplace
Interpersonal skills are important because
Good places to work have better financial
performance.
Lower turnover of quality employees
Higher quality applications for recruitment.
There is a strong association between the
quality of workplace relationships and job
satisfaction, stress, and turnover.
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Why Study OB?

Satisfy the need to understand and predict

Helps us figure out why organizational events happen

Influence behavior

Improves our ability to work with people and influence

organizational events

OB improves an organizations financial health

OB is for everyone

Application of OB knowledge benefits everyone no

matter what profession they are in, or what position they
hold in an organization.

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Describe the Managers

Functions, Roles, And Skills
Manager: Someone who gets things done
through other people in organizations.
Organization: A consciously coordinated social
unit composed of two or more people that
functions on a relatively continuous basis to
achieve a common goal or set of goals.
Planning, organizing, leading, and controlling.

Mintzberg concluded that managers perform

ten different, highly interrelated roles or sets of
behaviors attributable to their jobs.
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Describe the Managers

Functions, Roles, and Skills

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Describe the Managers

Functions, Roles, and Skills
Management Skills
Technical Skills the ability to apply specialized knowledge or
expertise (e.g., reading financial reports, write sales quotation, IT) .

Human Skills the ability to work with, understand, and motivate

other people, both individually and in groups (e.g., listening,
communicating, leading).

Conceptual Skills the mental ability to analyze and diagnose

complex situations (e.g., identify and solve problems, decision
making).
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Effective Versus
Successful Managerial
Activities

Luthans and his associates found that all

managers engage in four managerial
activities:
1. Traditional management
2. Communication
3. Human resource management
4. Networking

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Effective Versus
Successful Managerial
Activities

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Define Organizational
Behavior
Organizational behavior (OB) is a field of study that investigates the
impact that individuals, groups, and structure have on behavior
within organizations for the purpose of applying such knowledge
toward improving an organizations effectiveness.

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Complementing Intuition
with Systematic Study
.

How to make predictions of behavior?

Systematic Study of Behavior

Behavior generally is predictable if we know how the
person perceived the situation and what is important
to him or her.

Evidence-Based Management (EBM)

Complements systematic study.
Argues for managers to make decisions based on
the best available research evidence.

Intuition
Systematic study and EBM add to intuition, or those gut
feelings about why I do what I do and what makes
others tick.
If we make all decisions
with intuition or gut instinct, 1-14
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were likely working with incomplete information.

and
Opportunities of OB
Concepts

Responding to economic pressure

In economic tough times, effective management is

an asset.
Anyone can manage during good times; it is much
tougher to manage effectively through economic
struggles.
In bad economic times, resource constraints may
force managers to make tough decisions, such as
whether to lay off employees.
It can also be difficult to motivate employees when
resources are limited.
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and
Opportunities of OB
Concepts
Responding to globalization
Globalization means that organizations now
exist in an environment with no national
borders.
As foreign assignments increase, you will need
to be able to manage a workforce that is
different than what you may be used to, and
which may bring different needs, aspirations,
and attitudes to the workplace.
Working with people from different cultures.
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Identify the Challenges

and
Opportunities of OB
Concepts
Managing workforce diversity
Workforce diversity organizations are
becoming more heterogeneous in terms of
gender, age, race, ethnicity, sexual
orientation, and inclusion of other diverse
groups.

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and
Opportunities of OB
Concepts
Improving customer service
Service employees (include fast-food counter workers,
nurses, financial planners, and flight attendants) have
substantial interaction with customers.
Employee attitudes and behavior are associated with
customer satisfaction.
Need a customer-responsive culture.
Employees are friendly and courteous, accessible,
knowledgeable, prompt with their responses, and
willing to do what is necessary to ensure that
customers are satisfied.
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and
Opportunities of OB
Concepts
Improving people skills
People skills are essential to managerial
effectiveness.
OB provides the concepts and theories that
allow managers to predict employee
behavior in given situations.
E.g., ways to design motivating jobs,
techniques to improve listening skills, and
how to create more effective teams.
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and
Opportunities of OB
Concepts
Working in networked organizations
Networked organizations are becoming
more pronounced.
A managers job is fundamentally different
in networked organizations.
Challenges of motivating and leading
online require different techniques.

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and
Opportunities of OB
Concepts
Enhancing employee well-being at work
Communication technology has provided a
vehicle for working at any time or any place.
Employees are working longer hours per
week.
The lifestyles of families have changed
creating conflict.
Balancing work and life demands now
surpasses job security as an employee
priority.
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Identify the Challenges

and
Opportunities of OB
Concepts

Creating a positive work environment

Creating a positive work environment has
been found to be a basis for employee
satisfaction, increased productivity, and
longevity of skilled personnel.

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Identify the Challenges

and
Opportunities of OB
Improving ethical behavior
Concepts

Good ethical behavior is not so easily defined.

Organizations distribute codes of ethics to
guide employees through ethical dilemmas.
Managers need to create an ethically healthy
climate.
Managers and leaders must clearly define
what constitutes appropriate, ethical behavior
by the organization and its people, and they
must lead by example.
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Implications for
Managers
It is important for managers to develop their
interpersonal people skills to be effective.
The systematic study of OB can improve predictability of
behavior and, while its not perfect, it provides excellent
roadmaps to guide managers and leaders.

Understanding OB makes their organizations work more

effectively by improving productivity, reducing
absenteeism, turnover, and deviant workplace behavior,
and increasing job satisfaction.
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