Professional Documents
Culture Documents
ATTITUDE
KNOWLEDGE
AND SKILLS
Invisible
(Attitude)
[]
When someone finds fault with you or with
something you have done, you can tell the
difference between useful criticism and sour
grapes', which is better ignored [ ]
You praise your best friend more often than
you criticize him or her [ ]
You believe that the human race will survive
well into the next century [ ]
You are surprised when a friend lets you
What is Attitude?
Attitude is a pre-disposition to respond in a
positive or negative way to someone or
something in ones environment. When a person
says he likes or dislikes something, an attitude is
being expressed. It expresses individuals positive
or negative feeling about the same object.
(Schermerhorn)
FORMATION OF ATTITUDE
> Psychological factors
> Family factors
> Social factors
> Organizational factors
> Economical factors
> Political factors
Success or
Failure ?????????
CAN YOU NAME....
Abraham Lincoln
was defeated in seven
different elections. Yet he
persisted and succeeded in
becoming the 16th, and one
of the most respected,
presidents of the United
States.
a newspaper job. He
wound up doing volunteer
work for a church in an old
run down garage. One day
he decided to sketch one
of the many mice that
were running through the
garage.
This
mouse
became
the
famous
firstPresley
performance at the Grand Ole Opry?
Elvis
was fired after his first
performance at the
Grand Ole Opry. The
manager told him,
You
are
going
nowhere,
son.
You
ought to go back to
driving a truck. He
went on to become
one
of
the
most
famous
American
singers of the 20th
century.
Whoopi Goldberg
dropped out of high
school, worked as a
bricklayer and licensed
cosmetician.
After
graduating from Beauty
College, she took a job at
a mortuary fixing the hair
and applying make-up to
the corpses.
J.K. Rowling
author of the Harry
Potter series, lived for
years, in an apartment
infested with mice,
and was rejected by
12 publishers before
going on to fame and
fortune.
...a famous athlete who was cut from the varsity basket
ball team in high school?
Michael Jordan
was the athlete who was cut from
the varsity basketball team. Angry
and embarrassed, he began to get
up early each morning to practice
with the junior varsity coach.
Eventually he not only made the
varsity team, but also became one
of the most popular athletes in the
world. Michael Jordan is quoted as
saying, I have missed more than
9,000 shots in my career. I have
lost almost 300 games. On 26
occasions I have been entrusted to
take the game winning shot, and I
missed. I have failed over and over
and over again in my life. And that
is why I succeed.
...an
Positive Vs Negative
Attitude
Seeing the dark side
Positive
Negative
attitude
of life
attitude
to happen
Found in hostile
disagreeable people
It is state of mind
that needs to be
avoided
Negative attitude
A negative attitude is characterized by a
Gandhi
Video
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Negative Work
Environment
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Ouch!
YOU
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Past
Experiences
De
Th term
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7 Rules of
Positive
Thinking
#1 Wait To Worry
Only 8% of what we
worry about comes
true
# 2 Develop The
Attitude Of Gratitude
Keeping the gratitude
to yourself is
like wrapping the gift
and not presenting it;
# 3 Your Health Is
Your Wealth
Take time to exercise,
catch up on your sleep
and eat right!
#Joy boomerangs
Do something for
someone else
The good you do
comes back to you!
#5 Know When To
Say No
If you always say
yes to please
people you run the
risk of sour
relationship than
when you said no
#6 Understand the
power of discipline
If you discipline
yourself, you will
enjoy the fruit the
life time!
Simple tips..
Have faith in yourself and in
Simple tips..
Choose to be happy; it is a
matter of choice.
Look at the bright side of life.
Choose to be and stay
optimistic.
Find reasons to smile more
often.
Simple tips
Repeat affirmations that inspire
Positive communication
Dont
Do
Complain
Express appreciation
Build people up
Ignore people
Greet people
Be sarcastic
Be sincere
Be straight face
smile
Health benefits
Increased life span
Lower rates of depression
Lower levels of distress
Greater resistance to the common cold
Better psychological and physical well-being
Reduced risk of death from cardiovascular
disease
Better coping skills during hardships and
times of stress
stress
Reduce the harmful health effects of stress
Positive & optimistic people live a healthy life
Positive thinking start with self talk
If you believe you are doing excellent so are
you!!
Group Activity: Group Size 3 to 4
Each group should have one sheet of paper titled,
Now assign at least 3 of these questions to each student group:
1.List someone you know who consistently has a positive attitude. Why
do they?
3.How can you have a good attitude, even when things arent going
your way?
recently? Why?
5.If you could, what circumstances would you like to change in your life
looking for someone with good customer service and communication skills,
someone who is dependable and gets along with others. This person will be the
first person to greet guests when they come into our restaurant, so it is very
important to us that the host displays a positive and welcoming attitude.
Now, I have some questions to ask you.
Interview Script
Positive
Negative
Q:Did you bring a copy of
your resume?
Yes, sir (or maam), I did.
[You open up a folder you
brought with you to the
interview (where you
have copies of your
resume). You hand one
copy to the interviewer.]
your resume?
A resume? Oh, yeah...its
in here somewhere.
[Dig around in your pocket
or bag until you find a
crumpled
resume. Smooth out the
paper and hand it to the
interviewer.]
Positive
Q:Tell me a little bit about
Negative
Q: Tell me a little bit
yourself.
about yourself.
I have lived in [your city or
Well, Ive been taking a
state] all of my life, I love being
little time off lately
around people, and I love
traveling around the
learning new things. Right now,
Im learning a new language
United States. Im trying to
because I think it is important
get one tattoo from every
to be able to
state. Ive already got a
communicate with a variety of
pretty good start, see?
people. I also like doing physical
[Show the interviewer
work and enjoy gardening and
your arm.]
landscaping.
Positive
Negative
Positive
Negative
Q:What are your weaknesses? Q:What are your
I like things to go according to
weaknesses?
my plans so when something
Hmmm, I cant think of
comes up that may make my
anything. Oh yeah, I have a
plans go off schedule it
weakness for ice cream. I
sometimes stresses me out. But
bet I could eat an entire
what I have learned about
gallon in one sitting. I also
myself is that coming up with a
like to sleep late. Really, Im
plan B helps a lot! So, if I plan
much more of a night owl
ahead for potential problems,
than an early bird. Sure the
then I dont stress out at all
because I have a good idea of
early bird gets the worm, but
what to do next.
who wants worms anyway?
Positive
Negative
here?
Q:Why do you want to
As I said earlier, I love being
work here?
around people and in this
I figured Id be able to get
job Id get to meet every
free meals if I worked for a
person that walks through
restaurant. Plus, Im living
the door. Your restaurant has
at home with my mom
a good reputation for quality
and she wants me to pay
food and service and thats
rent...why, I dont know.
the type of restaurant Id be
proud to work in. I think my
qualities will fit nicely here.
Positive
Negative
job
recent job
Positive
Negative
Q:Why did you leave that
position?
Well, me and the manager
didnt always see eye to eye.
Q:Why did you leave that
Sometimes customers were
position?
pretty rude
I left because I had started
when we didnt have the sports
equipment they wanted and
with higher studies and
my manager expected me to
couldnt do both studies
be nice to these people when
and work at the same
they clearly didnt deserve it.
time.
Lets just say I left by mutual
agreement.
Positive
Q:Do you
have any
Negative
Positive
Before you leave:
I also have a list of references
for you.
[Hand the interviewer a sheet
of paper.]
Video
Remember to . . .
Watch
Watch your
your definitions
definitions -they
they become
become thoughts
thoughts
Watch
Watch your
your thoughts
thoughts -they
they become
become words
words
Watch
Watch your
your words
words -they
they become
become actions
actions
Watch
Watch your
your actions
actions -they
they become
become your
your destiny
destiny
Lets conclude
Each day when we get up
To sum up..