INTRAPERSONAL

CONFLICTS
Conflicts –

A process that begins when one

party perceive that another party
has negatively affected or is about
to negatively affect something
that first party cares about.
 Traditional View of Conflict considers that all conflict
are harm full and must be avoided.

 Human Relations Views of Conflict considers that

conflict is natural and an inevitable outcome in any
group.

 Interactionist View of conflict beliefs that conflict is

not only a positive force in any group but that it is
absolutely necessary for a group to perform effectively.

 Functional conflict is that which supports the goals of

the group and improves its performance.

 Dysfunctional Conflict is that which hinders group

performance.
PERSONALITY FACTORS
 ADAPATABILITY
 NON-ASSERTIVENESS
 AGGRESSION
 INTERNALIZATION OF CONFLICTS
 GUILT PRONENESS
 SUSPICIOUSNESS
 MORALITY
 CRITICALNESS
 NURTURANCE
 AGGRESSIVE MECHANISMS
- FIXATION
- DISPLACEMENT
(PUT-UP FEELS)
- NEGATIVISM
(ACTIVE/PASSIVE
RESISTANCE)
TYPES OF CONFLICTS

 APPROACH –APPROACH
 APPROACH – AVOIDANCE
 AVOIDANCE - AVOIDANCE
CONFLICTS WITH SELF

 PREJUDICES
 BIASES
 GRUDGES
 VALUES (CLASH)
ROLE CONFLICTS
 INTER-ROLE DISTANCE
 ROLE AMBIGUITY
 ROLE ISOLATION
 ROLE OVERLOAD
 SELF AND ROLE DISTANCE
 PERSONAL INADEQUACY
 RESOURCE INADEQUACY
 ROLE EROSION
Interpersonal Conflicts
Difficult Bosses:
Poor Motivators
 Restrictive supervision.
Lack of recognition.
Monotonous work.
Little opportunity to try new
ideas.
No opportunities to acquire
new skills.
Absence of job descriptions and
The Aggressive Supervisor
 Sarcasm.
 Ignoring, or the silent treatment.
 Tantrums
“How do I deal with my boss? He has
tantrums on a regular basis. He slams
down the phone, bangs his desk drawers,
throws things and slams his office door.
I’m completely unnerved by his behaviour
and became very shaky and nervous.
What should I do when this happens in the
future?”
 Sexual harassment.
Supervisors with
Deficient Supervisory
Skills
 Poor delegation
“My boss is great with people,
but is vague at times on how
he wants me to do things. He
gives unclear directions, then
changes his mind the next
day”.
 Supervisors with
Deficient Supervisory
Skills
 Obsessive perfectionism
“ My boss is a perfectionist who

sometimes expects too much

from his staff”.
Supervisors with
Deficient Supervisory
Skills
 Poor disciplinary technique
“My boss disciplines me in public”.

Over-Orientation towards competition

“My boss is a very competition-oriented person.
He wants me to compete with co-workers and I
don’t want to”.
Supervisors with
Deficient Supervisory
Skills
 Failure to back up staff
“My boss doesn’t back me up
when I get into trouble with
clients. She always takes the
client’s side, and I end up
defending myself, even
though I’m in the right”.
Supervisors with
Deficient Supervisory
Skills
 Failure to give credit for
special contributions.
“ I have to do my boss’s work in
an acting capacity without
extra pay. When he’s away I
have to handle his job as well
as my own. I don’t think this
is fair”.
Supervisors with
Deficient Supervisory
Skills
 Interference.
 Unavailability to staff and clients.
 Failure to respect employee’s
privacy.
“ My supervisor wants to know all
about my personal life and I don’t
want to talk about it”.
 Failure to provide opportunities for
growth.
Unprofessional
Behaviour
 Shirkers.
 Buck-Passers.
 Putter- offers.
 Hurry up Type
 I’ll Decide Tomorrow.
 Perfectionists.
 I’ll show’ Em
Unprofessional
Behaviour
 Muddler: They put off work because
of bad habits, poor organisation or
lack of set procedures. They may go
in circles, getting less and less
accomplished as time goes on. These
are kind of people who start
something, but leave it for another
task before completing the original
one.
Aggressive Behaviour
 Over-achievers and
competitive types.
 Critical types.
 Interrupters.
SUBORDINATES
 Aggressive.
 Reluctant to change.
 Indiscipline.
 Prejudiced.
 Buckpassing.
 Bottleneck.
 Time-Wasters.
SUBORDINATES
 Error prone.
 Poor Housekeepers.
 Dishonest.