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Methodologies (1)
Process observation
an hypothesis cannot be considered until the existing
condition is fully understood. The literature will provide
some, but not all of the evidence.
Observation will complement the literature search and
provide some further understanding of the way a
process is conducted.
E.g. method study might be used to record a procedure
of work in for example a study of productivity.
Generally considered as a qualitative approach.
Methodologies (2)
Processmeasurement
Generallyanextensionofprocessobservation;
Couldinvolveforexampletimestudy(recordingoftimestoperformtasks)
toacquirea(e.g.)productivitystandard.
Openquestionsurvey
Commonapproachinthebuiltenvironment.
Employsaquestionnaireinvitingaformofwrittenreply:Whatisyour
opinionoftheEganreport?
Suchqualitativeresearchdataismoredifficulttoanalyse,albeitcontent
analysistechniques(e.g.wordcounts)canbeapplied.
Closedquestionsurvey
Ranking110?
YesNo
Structuredsurvey(quantitativeversionofopensurvey)
questionsneedtobeplannedanddesigned
considerrangeofresponseandintendedanalysis
Methodologies (3)
Unstructured interview
Oral equivalent of the process observation.
A means of abstracting qualitative information.
The former question on Egan might me be used as a starting
point and the interview could take any direction thereafter.
Interviewer will have some control over the direction.
Structured interview
Interview follows a predetermined direction using a structured
set of questions.
Should aim to address objectivity so that interviews can be
analysed on a like for like basis.
Interviews best recorded and later transcribed for analysis.
Very time consuming and somewhat difficult to analyse.
Methodologies (4)
Interviews
Postal Questionnaire
1. Identity of respondents
Known
Unknown
Close
Distant
Long time
Short time
4. Sample
Small
Large
5. Quality of information
Rich
No skill required
High
Low
8. Flexibility
High
Rigid
Easy
Possible
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