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Indian Railway

Overview & Objective of IR


• Indian Railways, a super ‘
Navaratna’.
• The Indian Railways (IR) is a
truly great institution. It is a
global giant that operates
profitably, effectively and with
relatively little government
support.
í Objectives
í Freight revenue enhancement
íPassenger revenue enhancement
USING INFORMATION
TECHNOLOGY FOR GREATER
EFFICIENCY
• A large complex Infrastructure
System such as the Indian Railways
can benefit greatly from the
intelligent use of IT

Data processing centers from 60,s
Legacy Applications
Pay roll
Inventory management
Operating statistics
Applications evolved but functionalities remained
the same
Attempts to create
HRM
MMIS
Office Applications
Applications not system wide
Multiplicity of vendors
Problems in upgrading systems

CRIS - INTERNAL SERVICE
PROVIDER FOR IT ON IR
DESIGN, DEVELOPMENT AND
IMPLEMENTATION OF COMPUTER BASED
INFORMATION SYSTEMS AND
ASSOCIATED COMMUNICATION
NETWORKS AND PRODUCTS AND
OTHER SYSTEMS

TECHNICAL SUPPORT AND SERVICES TO


DEVELOP, SET UP, OPERATE AND
MAINTAIN ANY COMPUTERISED SYSTEM
AND THE UNDERLYING
PASSENGER
RESERVATION SYSTEM
PRS networking of entire Indian
Railways completed in April, 1999.
PRS is running currently at 1,200
locations, Deploying 4,000 terminals ,
covering journeys of 3,000 trains and
executing ONE MILLION passenger
transactions per day.
Internet booking of tickets was started
In August 2002.
TATKAL has been converted from a
separate coach to a normal Quota and
enabled for all trains in 2004
Internet booking timings extended to
4:00 a.m. – 11:30 p.m. from March
2005.
CONCERT
(Country Wide Network of Computerised
Enhanced Reservation and Ticketing )

1 64 KBPS Ø Integrates five


Regional
Leased
Line6
CRIS 1 2MBPS
Leased
line 2 MBPS
Delhi
PRS
1 64 KBPS
kolk
ata
Reservation
( x2 )
Leased
Line
Leased
Line6 PRS Centres
1 2MBPS
Leased
line Ø Judicious mix
Mumb 64 KBPS
local
ai
( x2 )
Leased
Line
autonomy
PRS64 KBPS 64 KBP S Secund
with
Leased Leased erabad
Line Line
1 2MBP S
PRS
64 KBPS
(X 2)
uniformity of
business
Leased
line Leased
Line

Chenn rules.
ai Ø Very complex
PRS
Business
transactions.
PRS – Enquiry Systems
→ Indian Railway’s web-site, www.indianrail.gov.in offers
PRS enquiries on the internet Berth/Seat
availability, Passenger Status, Fare, Train Schedule
etc
→ A maximum of 42 lacs hits per day have been recorded
→ National Train Enquiry System (NTES) website,
www.trainenquiry.com gives dynamic information about
the running status of any train and its expected
arrival/departure at any given station
→ Mobile telephone based SMS enquiry service
→ A new mobile phone based facility for rail users’ viz.,
Train Delay Alert Service
→ Country wide extension of Universal Rail Enquiry number
“139” through setting up of Interactive Voice
Response System (IVRS) based state-of-the-art Call
Centres Request For Proposal (RFP) is being
prepared.


PRS – WORKS IN
PROGRESS
qDisplay of Coach-wise Berth/Seat
Vacancy Status
q Reduction in Waiting List
Numbers by utilizing vacant
journey-legs of berths
q E – Ticketing
q Scheme of Frequent Rail
Travellers (SOFT)
q Hand-held Terminals for TTEs
Fund allocated for this work is
inadequate
q Web based Ticket auction
q Disaster backed PRS sites for
business continuity.
PRS – Data Warehouse
vReports giving passengers
travelled and earnings realized
train-wise for each class vis-à-vis
the potential for a selected
period have been made available
at the five PRS sites.
vPRS Data Warehousing Reports are
now web enabled and are
available all over Indian Railways
on the website
vEnhancements to enable Railway
users to generate ad hoc reports
themselves by using Business
Intelligence (BI) Tools planned for
the current year.
Other Services
• IR also uses
 > Unreserved Ticketing System
 > freight operation information
system
 > Rake management system
 > Terminal Management System
 > Parcel Management System
 > Health Management Information
System
MIS Project Overview

í MIS Project started with three pilot


railways viz. NR, SR & CR

í The development of functional modules


entrusted to railways are as under:
 Civil-CR & NR, Elec. – CR & NR, Mech.-
SR,
 S&T-SR, Security-NR, Vigilance-WR

í Objective to provide MIS for each


department

í Railway Board decision to transfer the


existing contract management to CRIS
from pilot railways to implement MIS
applications on centralised Architecture
Challenges faced by
Railways
Large Geographical Dispersion
Diverse Computing Platforms
Remote Network POPs
24x7 operations throughout the
Year
OLTP applications support Public
Services
Demanding Missions to
accomplish
IT STRATEGIES OF IR
Applications should transcend
boundaries of railway organisation
and go into the domain of the
customer.
Implement decision support
systems
Integration with communication
systems and other technologies.-
use of Internet, mobile phones,
hand held terminals, universal
product code readers etc
IND IAN RA ILW AY ENT ERPRISE CO MPUTING
SYST EM S AP P L IC AT IO NS
IN T E GR AT ION E NTE R P R IS E R E S O UR C E P LANNING INDIA N RA ILW A Y P O RTA L

B us ines s
E N T E R P R IS E S trategic E nterpris eIntelligenc e and M anagerial Financ ial
Regulatory Reporting
M AN AG E M E N T M anagem ent Data A c c ounting A c c ounting
W arehous ing
Cus tom er Data
CRM M ark et Res earc h P RS Call Centre
B as e
Cus tom er S ervic e
S tation P A RCE L
OP E R AT ION S FOIS Crew S c heduling
M anagem ent M A NA G E M E NT
Train P lanning

E ngineering Rolling S toc k Inventory Infras truc ture A s s et Life Cy c le


M AIN T E N AN C E P lanning M aintenanc e M anagem ent M aintenanc e M anagem ent

B U S IN E S S P roc urem ent and


Hum an Res ourc es Cas h Flow Real E s tate Litigation
SU PPOR T M anagem ent
Contrac t
M anagem ent M anagem ent M anagem ent
S YS T E M S M anagem ent

D AT A
P R O C E S S IN G CO NTRO L O F FICE A P P LICA TIONS
S YS T E M S
TE RM INA LS ,F IXE D, M O B ILE
D AT A C AP T U R E HA ND-HE LD P DA S
P HONE S
DA TA LOG G E RSS CA DA S Y S TE M S
THANK YOU