Professional Documents
Culture Documents
ISO 9000:2000
What Is Quality?
Degree to which a set of inherent
characteristics fulfils requirements
Quality
Assurance
(Detectio
n)
BS 5750
19791987
(Preventio
n)
ISO
9001/2/3
19872000
Quality
Manageme
nt
(Direction)
ISO 9001
2000
3
Planned
Individuall
y
Implemente
d
Collectively
People
Processes
Materials
Equipment
Resources
Documented
System
Describes how
this happens
System
Best
Practice
4
Why Document?
Communication Tool
Manage Change
Aids consistency
Record of Best Practice
Enables Effective Audit
ISO 9001 Pre-requisite
Documented Q.M.S.
POLICY
INTENT
QUALITY
MANUAL
PROCEDURES
WHAT?
HOW?
WHY?
LOCAL/WORK INSTRUCTIONS
RECORDS / FORMS
PROOF
ISO 9001:2000
The Structure:
ISO 9001 - Q.M.S. Requirements
Objectives5.4
Determine & Communicate
5.2Customer Focus
5.5
Authority & Responsibilities
5.1Committed
Review5.6
Customer
8.2.1
5.Managed
Satisfaction
8.2.2 System
8.2.3 Processes
8.2.4 Product
8.3 Non-conforming
Product
8.4Data & Info
8.5.2
Corrective
Action
8.5.3
Preventive
Action
8.Measure GOOD
Analyse COMPANY
Improve
ISO
6. Provide Resources
People6.2
Buildings, Equipment,
Machinery, etc6.3
Environment6.4
7. Do What the
Customer Wants
Planning 7.1
Selling 7.2
Designing 7.3
Purchasing 7.4
Production7.5
Calibrating 7.6
ISO 9001:2000
Based on the 8 Quality Management
Principles:
1. Customer Focus
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier
Relationships
Management
Management
Responsibility
Responsibility
Customers
Customers
Resource
Resource
management
management
Requirements
Input
Measurement,
Measurement,
analysis and
analysis and
improvement
improvement
Product
Product
Realisation
Realisation
Satisfaction
Output
Product
Product
10
11
12
Management Review
Planning
Environmental aspects
Legal and other requirements
Objectives and targets
Environmental management
programmes
Implementation and Operation
Structure and responsibility
Training, awareness and competence
Communication
EMS documentation
Document control
Operational control
Emergency preparedness and response
13
ISO 14001
Fundamental requirements
Plan, Do, Check and Act to ensure:
prevention of pollution
compliance with environmental regulations (and RR
Standards)
and continual improvement in environmental
performance
14
17