Local Governments Thinking Lean:

An Overview of Applying Lean Principles

to Government Services

Presented By:
Md.Rakibul Islam Rakib
Id# 1521418660

What is Lean?
The relentless pursuit of the elimination of waste from
every process with the ultimate goal of providing worldclass quality, delivery and service to our customers at
the lowest possible cost.

Its about the process not the employee

Think about the thing going through the process not
who does it.

Lean Government
There are several key principles that are at the core
of Lean philosophy:
Know your customer/client who they are and what they

want and when.

The customer defines value.
Keep the process simple (and eliminate waste).
Do it right the first time.
Involve and empower employees.
Continually improve in pursuit of perfection.

Lean Government Services

5 Lean Principles
Value

Determine customers values

Value stream

Determine the steps taken to deliver the

service/product
Reduce waste and shorten cycle time

Flow
Pull
Perfection

Ensure that only those services/products

that the customer immediately wants flow
through the value stream
Ensure that waste does not creep back

Lean Workout for

Product/Process Family Definition
Define value from customer
Government
perspective

Current State Map

Create flow chart w/

times between &
within steps
Identify waste
Delays
Over-processing
Rework loops

Future State Map

Eliminate waste &

create flow
Implement!
(Action
Workout)

BUILDING A HIGHCOMMITMENT
LEAN CULTURE
Presented by Imtiaz Faisal
ID: 1530314060

The most important part of your business is?

Your People

Your Culture

What is Lean?
Lean is about the systematic elimination of waste.
An overall methodology that seeks to minimize the resources

required for production by eliminating waste.

Amalgamation of Just in Time, Kaizen, Kanban and Total
Quality ideas leading towards zero paper, zero inventory, zero
downtime, zero defects, and zero delays in design,
manufacture and distribution.
Lean manufacturing is a comprehensive term referring to
manufacturing methodologies based on maximizing value and
minimizing waste in the manufacturing process.

What is Waste?
Waste is anything that
happens to a product
that does not add value
from the customers
perspective
Products being stored,
inspected or delayed,
products waiting in
queues, and defective
products do not add
value

Seven Wastes
Overproduction producing more than the customer

orders or producing early. Inventory of any kind is usually

waste.
Queues idle time, storage, and waiting are wastes
Transportation moving material between plants,
between work centers, and handling more than once is
waste
Inventory unnecessary raw material, work-in-process
(WIP), finished goods, and excess operating supplies
Motion movement of equipment or people
Overprocessing work performed on product that adds
no value
Defective product returns, warranty claims, rework and
scrap

Origins
Lean Manufacturing is
sometimes called the
Toyota Production
System (TPS) because
Toyota Motor
Companys Eiji Toyoda
and Taiichui Ohno are
given credit for its
approach and
innovations

The Lean Journey

Current
Position

Future
Position

Developing leadership skills through education,

application, and coaching

Execution

Seek
Perfection

Create
System
Identify
Set
Standard
Systematic elimination of WASTE!

Lean and Employee Commitment

The Following Factors Can Show Us How Lean Is Increasing
Employee Commitment
Element

Traditional

Lean

Response

Weeks

Hours

Customization

Difficult

Easy

Delivery Speed

Weeks-Months

Days

Delivery Reliability

Erratic

Consistent & High

Delivery Quantities

Large Shipments

JIT as Required

Quality

Erratic

Consistent & High

Course : BUS 650 (Operations Management)

Faculty : Samsul Islam

Case on Measuring Parameters of

Lean Manufacturing Realiziation

Presentation by Md Tahmidul Huq

ID # 1612001660

Concept of Lean Manufacturing

A practice that aims to increase value-added work by
eliminating seven different types of waste.
7 Types of Wastes:
T = Waste of Transport
I = Waste of Inventory
M = Waste of Motion
W = Waste of Waiting
O = Waste of Overproduction
O = Waste of Over-processing
D = Waste of Defect
Basic Ideas behind Lean Manufacturing

Elimination of Waste

Cost Reduction

Employee Empowerment

Parameters of Lean Manufacturing

Some parameters of Lean Manufacturing are
Elimination of Waste (EOW)
Continuous Improvement (CI)
Zero Defects (ZD)
Just in time Deliveries (JIT)
Pull of Raw Materials (PRW)
Multifunctional Teams (MT)
Decentralization (DC)
Integration of Functions (IOF)
Vertical Information Systems (VIS)

What to do for Implementing Lean

Manufacturing

Figure: Approaches that manufacturing organizations can follow to implement Lean Manufacturing

Effective implementation of Lean Manufacturing

manufacturing organization depends on
Commitment from top level management.
Total involvement of staff at all levels.

in

Benefits derived from Lean

Manufacturing
Higher quality products
Quicker inventory turnover
Shorter lead time
Higher employee motivation
Reduced throughput time
Greater customer satisfaction
Lower Cost
Increased profitability

TITLE: WASTE SAVING IN PATIENT

TRANSPORTATION INSIDE LARGE
HOSPITALS USING LEAN THINKING
TOOLS AND LOGISTIC SOLUTIONS

Prepared by
Md. Newaz Sharif
ID: 1612272660

OBJECTIVE
Describe the issues of patient transportation

inside the large hospital

Problems like huge transportation cost within
departments, wards, and outpatient clinics.
Deals with the Seven waste that leads to extra
cost
Uses of different types of lean production
techniques like VSM, Spaghetti chart, Activity
worksheet to reduce extra cost in large hospital.

Seven Wastes for Healthcare

(TIMWOOD)

SPAGHETTI CHART
It focuses on visualization of the

transportation path and distances. Example:

tracking a patient inside the hospital.
It also highlight different kinds of waste that affect the
process such as waiting times and queues in large
hospital

It is a suitable technique to show particular

patient flow as a whole , the department

involved and the different movements of the
patients among them.

Value Stream Mapping

VSM is a well known tool particularly

use for measuring the waiting times.

VSM also use for measure queue

times , the average number of
patient that have to queue, cycle
time (c/t) , and a change over time
(c/o).

Activity Worksheet Diagram

It focuses on activities , times and

distances.
It summarizes all the times including
transportation , waiting time, c/t, c/o,
and average distances.
The activity worksheet is divided in
two parts: the left part shows the
situation before the improvements
and the right part shows the situation
after the improvements.
The difference in terms of time and
distance can be compared on the last
line of the diagram

BENEFITS OF ESTABLISHING
LEAN IN HOSPITAL
Reduced waiting times for patients.
Higher volume of admissions and diagnoses.
Decrease bed shortages.
Less inventory consumption and maximum use of

space.
Better workplace cleanliness and safety.
Greater efficiency with patient records and
appointments.
Increase Patients, employees and staffs satisfaction.

THANK YOU