COMMUNICATION PROCESS

Prepared by:
Mr. Alfie C.
Ballesteros

COMMUNICATION
It is the process through which people and
organizations accomplish objectives.
By communication with others we share
attitudes, values, emotions, ambitions, wants
and needs.
Successful managers effectively
communicate their vision for a work unit and
for the company as whole.
Communication is the transmission of
information-data in a coherent, usable formfrom a person or group to another.
Rational communicators strive to achieve a
common understanding.

STEPS OF COMMUNICATION
PROCESS
1. Sender- it is the person or group who initiates
the communication process.
2. Receiver- it is the person or group for whom a
communication efforts is intended.
3. Message- the information the sender wants to
transmit.
4. Medium- the means by which a sender
transmit a message.
5. Feedback- information about the receivers
perception of the senders message.

MODEL OF THE COMMUNICATION PROCESS

Message
or
Informatio
n
Sender
Person or
Group

Receiver
Person or
Group
Feedback
(Sender
Clarifies

Sender
becomes
a receiver

Receiver
becomes
Sender

MEDIUMS OF COMMUNICATION
PROCESS
Verbal Communication
Examples: Spoken or Written words
Spoken
1. Telephone
2. Voice mail
3. Voice messaging
Written
a. Traditional printed matter
b. Electronic delivery systems

PRINTED MATTERS

Memos
Letters
Manuals
Newsletters
Reports

ELECTRONIC DELIVERY SYSTEM

E-mail
Faxes
Pagers
Computer networking
Groupware-software

COMMON COMMUNICATION
MEDIUM
Shop floor
Office
Telephone
Lunch Meeting

ORAL COMMUNICATION
It cannot always substitute for the
written words.
Initiators can precisely determine and
control the content, organization,
complexity, tone, and style of the
message.
Receivers can digest such
communication according to their
own schedule and at their own pace.

DISADVANTAGES OF WRITTEN
COMMUNICATION
They are impersonal
Do not provide the immediate
of face to face contact
Do not elicit immediate
feedback

NON VERBAL COMMUNICATION

It is consist of messages transmitted without the
use of words
Nonverbal transmitter include:
1. Facial expressions
2. Gestures
3. Body language (Posture, placement of limbs)
4. Photographs
5. Charts
6. Videos

FOUR WRITTEN FORMS OF

COMMUNICATION
Letters For correspondence with persons or
groups outside an organization.
Usually produce a format- a form of
letter
or block-style letter, for example.
Memos For routine correspondence with
superiors, subordinates, and peers.
Memos contains the date, the names
of
intended receivers and their titles,

the subject of the

correspondence,
the message and
the name and title
of the sender.
Outlines For indicating the structure
of a
lecture, report, or agenda
and to
order major and minor
points.
Outline are useful in developing
tables of contents and
summaries.
Reports the result of an
investigation or
routine and

Report formats are range from fill in the

blank styles to manuscript with or without
statistical data.

INTERPERSONAL
COMMUNICATION
It involves real-time, face to face, or voice
to voice (telephone) conversation that
allows instant feedback.
Real-time communicators over the
internet adds a costumer service
dimension, enhances a website and
depicted in managing technology.
Interpersonal communication is
appropriate for discussing matters that
require a give and take between its
managers at headquarters and those in
stores nationwide.

Checklist for ensuring effective communications

between groups and group members
1. Are the members clear about the groups purpose and
goals?
2. Is each group member clear about his or her role?
3. Do members know the procedures?
4. Does mutual trust and respect exist between group
members?
5. Do all members have access to the information they need?
6. Are formal discussions properly led their results recorded?
7. Do groups and their members receive prompt feedback on
the results of their efforts?
8. Do members periodically evaluate the effectiveness of their
group and individual members contributions?
9. Are groups and their members given recognition and
rewards for their valuable contributions?

BARRIERS TO INTERPERSONAL
COMMUNICATION
Diction and Semantics
Dictions-he choice and use and use of words in
speech and writing.
Semantic- it is the study of the meaning of
words.
Expectation of Familiarity
When addressing the familiar topics, senders
should engage their receivers by asking
questions about their understanding and current
knowledge of the topic.
Sources Lack of Credibility
If a sender has credibility in the receivers mind,
the message will be received more readily than if

BARRIERS TO INTERPERSONAL
COMMUNICATION
Preconceived Notions
If a new and different viewpoint the
receivers hear contradicts what they
know to be true, the receivers do not
accept it.
Differing Perceptions
Perceptions-ways in which people observe
and the bases for their judgments about
the stimuli experience.
Stereotype- predetermined beliefs about a
group of people.

BARRIERS TO INTERPERSONAL
COMMUNICATION
Emotions
Tempers interfere with reason and
understanding; therefore, they inhibit
communications.
Noise
Anything in the environment of a
communication that interferes with the
sending and receiving messages.
Stereotype- predetermined beliefs about a
group of people.

PRINCIPAL

DEPARTMEN
T HEAD

DEPARTMEN
T HEAD

CURRICULUM
CURRICULUM
CHAIRMAN
CHAIRMAN

TEACHERS
TEACHERS

CURRICULUM
CURRICULUM
CHAIRMAN
CHAIRMAN

TEACHERS
TEACHERS

TEACHERS
TEACHERS

DEPARTMEN
T HEAD

CURRICULUM
CURRICULUM
CHAIRMAN
CHAIRMAN

TEACHERS
TEACHERS

DEPARTMEN
T HEAD

CURRICULUM
CURRICULUM
CHAIRMAN
CHAIRMAN

TEACHERS
TEACHERS

DEPARTMEN
T HEAD

CURRICULUM
CURRICULUM
CHAIRMAN
CHAIRMAN

TEACHERS
TEACHERS

TEACHERS
TEACHERS

BARRIERS TO ORGANIZATIONAL
COMMUNICATION

Overload
Filtering by levels
Timing
Lack of Trust and Openness
Inappropriate Span of control
Change
Rank or Status in the School
Managers Interpretation
Electronic Noise

IMPROVEMENT OF COMMUNICATIONS

Responsibilities of Senders
Being certain of Intent
Selecting the proper medium
Timing the transmission
Seeking and Giving Feedback

IMPROVEMENT OF COMMUNICATIONS

Responsibilities of Receiver
Listening actively
Being sensitive to the Sender
Indicating an Appropriate Medium
Initiating Feddback

TEN COMMANDMENTS OF
COMMUNICATION
1. Clarify your ideas before communicating
2. Examine the true purpose of each communication
3. Consider the total physical and human setting whenever
you communicate.
4. Consult with others, when appropriate.
5. Be mindful, while you communicate, of the overtones as
well as the basic content of your message
6. Take the opportunity, when it arises, to convey
something of help or value to the receiver.
7. Follow up your communication
8. Be sure your actions support your communications.
9. Communicate for yesterday and tomorrow as well as
today.
10. Seek not only to be understood but to understand.