TYPES OF

COMMUNICATION
&
EFFECTIVE
COMMUNICATION

We saw that professional competencies can be

represented by
K(S)A
K- knowledge you get in academics
S- Skills we need to
develop to get placement?
Or
BE EFFECTIVE IN LIFE AND CAREER

Is speaking the same thing as

good communication. Speaking
alone is not communication. What
is the difference between Speaking
& Communication?
Let a play a game of Chinese
whispers

We see that we have spoken clearly

but the idea has not been passed
on but it got distorted on the way.
Why because no body checked up
what the other person understood
so
Lets do the activity again with the
feedback.

Speaking
is a
One way process
Receiver may or
may not
(receive)
understand what
is spoken

Communication
is a
Two way process
Receiver must
understand
(receive) the
message.

a)
b)
c)
d)
e)
f)

Why we need to communicate

to give or seek information
to influence people to appreciate our views
To build and maintain relationships
To express our feelings, desires, needs and
requirement
To avoid misunderstanding
To deal in business or other interactions

So, what is good

Communication?

Communication is two way

process of conveying
information (ideas, thought,
views) effectively such that the
other person understands you
and you understand the other
person.

It starts with
understanding first
and
ends at being
understood.

Types Of Communication:
Communication can be
Verbal though spoken
words
Non-verbal gestures
and postures
Written through written
words
Sign Language

Lets play a game of:Dumb Charades

Now do you we realise the
Importance of Non Verbal
Communication the gestures
and postures also help in
communication.

Researchers tell us When we listen we lay

the most (up to 60% )emphasis on body
language, 30% on the sound .i.e. tone and
10% on the actual meaning of the words.
Even if we this believe the research it is
true that the body language( gestures,
postures and actions) have a profound in
influence on the person who is receiving/
following the communication.

Effective Communication
is:Being able to convey
information, express ideas,
thoughts, feelings so that we
are understood by others..
(and we understand them)

What is involved in Effective

communication
Let us understand effective
communication with the help
of a mnemonic code:-

UF-ALA-FU

UF-ALA-FU
UF - Understand First
F Foresee, Fore
think
(i) Whom are you
talking to, (ii) what
you should say, (iii) is
this the right
occasion/ proper time
to say

Ask Yourself:(iv) Is the person ready to

listen/talk to me or is he
disinclined- unwilling to talk..?
(v) How will he receive the
message?
(vi) How long/short should be
the message or should we
talk at another time.

So, Before Speaking

We have to thus..

FORE-SEE
FORE -THINK

ACTIVITY TIME
Role Play
The injured
classmate
( write out- injured
girl and four ways to
greet)

Explanation
In this activity you have to imagine a
situation where one of your friend suffered
a fall while climbing a staircase and
because of that accident she hurt her
cheek, got hospitalized and the cut was
stitched which left a scar on her left cheek.
Now you have to present a role play, where
you are visiting her. How will you start the
conversation? What will you say to her?
Look at your friends expressing in four
different way.

Rehearsed Role Play

Greet her
Say- I come to know have injured your cheek
Ask her: how she is feeling?
Is she better now?
How did this happen?
Has she taken medicine?
(showing care)
Tell her: that you as her friend were worried
when you heard about this.
(showing sympathy)
I m relieved, it will heal up in a week.

 That she need not worry about classes &

studies.
That youll help her with the notes and
progress in the classes.
If she is worrying about her looks you can
tell her not to worry.
There are some external applications
available in the market for reducing scar
marks.
Moreover, the option of cosmetic surgery
is also available

So this is UF understanding first

Then.
A

Articulate It means converting our ideas or

thoughts into speech .i.e. paraphrasing our thoughts in

words.
Articulate in simply and clear word, avoiding jargons which
are difficult for the other person to understand.
keep in mind the level of understanding and language
while articulating.( different Forks need different strokes)

For Articulation we need

Words
(Vocabulary)

Pronunciation

Sentence
(grammar)

 We need active vocabulary

Active vocabulary that we understand, recall
and use in our communication.
Passive vocabulary that we understand but
do not use fully.
Three vocab levels
Preliminary about 3000 words (active)
Vantage another 3500 words (active)
Advance another 3500 words ( remember
there are 70,000 active words in English and
1 million in all)

 Similarly watch English news in TV, repeat

it in your words in front of a mirror, read
out English Newspapers aloud.talk in
English as frequently and as often you can.
In short practice...practicepractice.

Next step is
L- Listening
It is one of the
pillars of effective
communication.
Listening is as
important for
good
communication as
speakig.

(a) God gave us one mouth and two ears

why so that we listen twice as much as
we speak.
(b) Listening should be
Attentive
Empathetic
Then only will you clearly grasp the message
the other person wishes to pass on to you.
(c) Distribute a set listening exercises.

 A Adapt and Adjust

We should be able to empathize with the
other persons point of view, consider it
and reach a negotiated conclusion.
One of the biggest obstacles to good
communication are our preconceived
notions and beliefs and the lack of
empathy to the other persons view point.

Words like
Oh! Now I can see this.
Oh! I appreciate your point.
you have been able to put it across nicely
.. All go to show adaptive adjustment.

Story Time
STEVEN COVEYS
Story of the Underway

If you think you are right,

you should be able to:

If

Persuade
Convince
Assert
Cajole
Request
Quote facts and figures/give illustrations
Draw a bigger clearer picture (words)
you think that the other person has a valid
point you should accept it .

F: Feedback-The inputs we receive or invite from the

It

other person as to what he has understood in the whole

communication.
can be inferred or invited
Do you agree
I hope I have been able to make my point clear
Is that okay
What do you think of the proposal

 F Feedback
It is a crucial part of communication.
It enables us to know the effectiveness of what we have said
and whether the other person has understood what we
wanted to convey.

 FU
Stands for being understoodwhich is the ultimate aim of
every communication.

 Miscommunication or lack of communication can

occur more frequently than we generally believe.
Research tells us 60% of the problems in life or
work are traceable to miscommunication or lack
of communication.
YES! -60 % problems actually could be avoided just
through better and effective communication.>

Miscommunication or lack of
communication can occur if :
People do not spend enough time talking
People talk too fast; too obscure
People do not listen patiently
People make assumptions that the other
person understands the background
People of different cultures, understanding
and perceptions, may not grasp ideas
which are unfamiliar
Various barriers exist which limit
communication e.g psychological,
language, preconceived notions.

Miscommunication can
lead to:

Confusion
Mistakes, lost time, delays
Conflicts and hurt feelings
Frustration
Wastages, spoilt work
Accidents
Breaking or souring of relationships

Story Time

(Pig and Bitch story)

What the central message..what is the

learning?
The lady spoke too fast.
The man thought with preconceived
notions.
So the message was lost.
The communication failed

A few more tips on

communication
Be ready with facts and figures spend a
few minutes collecting all relevant
information before you meet somebody to
speak i.e. be prepared (part of UF)

The five Ws and one H of communication

Place
where?
Means/ method
How?

Objective
why?
Receiver
Whom?
communication

Time
when?

Subject/topic
What?

The Hindi way of saying it

Kya, kab, kahan aur kaise
Koi baat kisi se kahi jaati hai
Yeh saliika agar aa jaaye
Har baat suni jaati hai

Thank You