Professional Documents
Culture Documents
Chapter One
McGraw-Hill/Irwin
Learning Objectives
Product design
Purchasing
Manufacturing
Service operations
Logistics
Distribution
Strategy
Processes to deliver products and services
Analytics to support the decisions needed to manage the
firm
1-3
1-4
1-5
1-6
1-7
1-8
Process Activities
1-9
1-10
1-11
1-13
Efficiency, Effectiveness,
and Value
1-14
1-15